--- title: "Page 2 | Best Contact Center Quality Assurance Software - 2026 Reviews & Pricing" description: "Page 2 - Find the best Contact Center Quality Assurance Software for your organization. Compare top Contact Center Quality Assurance Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/quality-assurance/?page=2" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Page 2 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Center Quality Assurance Software of 2026 - Page 2 Filter products 70 results ### Compare Products Showing 26 - 50 of 70 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Nextiva [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.60 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Best for:Small businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, customer journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention.... [Read more](https://www.softwareadvice.com/product/2683-Nextiva/) ### What users love - Flexible business phone solutions - Responsive and knowledgeable assistance - Intuitive platform and navigation ### To take in mind - Inconsistent call reliability issues - Clunky and unintuitive interface design - Complex and confusing administration ### Best rated features: Data Analysis Tools 5.0 Agent Interface 5.0 SSL Security 5.0 Multi-Channel Distribution 5.0 [See all features](https://www.softwareadvice.com/product/2683-Nextiva/#key-features) ### Product: Froged [Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) 4.54 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and retention to proactive customer support. We provide complete customization with our scalable and adaptable technology from - \* Behavioral segmentation \* Product Flows \* Knowledge Base \* Email campaigns \* NPS Surveys \* In-app widget \* +2k integrations and API \* Dedicated CS Manager and Dev team... [Read more](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) ### Best rated features: Activity Tracking 5.0 Live Chat 5.0 Multi-Language 5.0 Monitoring 5.0 ### Worst rated features: Offline Form 1.0 Proactive Chat 1.0 Customizable Branding 1.0 Content Management 2.5 [See all features](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#key-features) ### Basic $39.00/month ### Starter $106.00/month ### Professional $422.00/month [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#pricing-and-plans) ### Product: Castel Detect Live [Castel Detect Live](https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/) 5.0 [(1)](https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat functionality allows supervisors to instantly communicate feedback and preempt agents during customer interactions. Castel Detect Live enables team leads to generate post call analysis, handle selective playback, capture disposition recordings, and generate call scores to automate quality assurance processes.... [Read more](https://www.softwareadvice.com/speech-recognition/castel-detect-live-profile/) ### Product: MiaRec [MiaRec](https://www.softwareadvice.com/voip/miarec-profile/) 5.0 [(1)](https://www.softwareadvice.com/voip/miarec-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries.... [Read more](https://www.softwareadvice.com/voip/miarec-profile/) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/voip/miarec-profile/#pricing-and-plans) ### Product: Zoom Contact Center [Zoom Contact Center](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/) 5.0 [(1)](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.... [Read more](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/) ### Most popular features: Multi-Channel Communication [See all features](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/#key-features) ### Product: CallMiner Eureka [CallMiner Eureka](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) 4.60 [(5)](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning, CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization. The CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction. CallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions. Additionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth. CallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership. CallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology.... [Read more](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) ### Best rated features: Sentiment Analysis 5.0 Audio Capture 5.0 Automatic Transcription 5.0 Data Security 5.0 [See all features](https://www.softwareadvice.com/call-center/callminer-eureka-profile/#key-features) ### Product: OnviSource OmVista [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.60 [(5)](https://www.softwareadvice.com/product/447717-OmVista/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary OmVista offers a comprehensive framework that transforms data into actionable insights, driving excellence in workforce performance, customer loyalty, and overall business productivity. By integrating advanced AI analytics and automation tools, OmVista enables businesses to streamline operations, enhance customer satisfaction, and achieve measurable bottom-line results across various industry verticals.... [Read more](https://www.softwareadvice.com/product/447717-OmVista/) ### Best rated features: Call Center Management 5.0 Reporting/Analytics 5.0 Campaign Management 5.0 Call Recording 5.0 ### Worst rated features: Third-Party Integrations 4.0 [See all features](https://www.softwareadvice.com/product/447717-OmVista/#key-features) ### Product: Qfiniti [Qfiniti](https://www.softwareadvice.com/hr/qfiniti-profile/) 4.50 [(2)](https://www.softwareadvice.com/hr/qfiniti-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and more on a centralized platform. It allows team members to set up screen recording, create online evaluations, manage speech analytics, and handle agent guidance, among other processes.... [Read more](https://www.softwareadvice.com/hr/qfiniti-profile/) ### Product: Talkdesk [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.53 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data. Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting. The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.... [Read more](https://www.softwareadvice.com/call-center/talkdesk-profile/) ### What users love - Intuitive and flexible interface - Reliable call management features - Responsive and helpful assistance ### To take in mind - Dependence on stable internet - Audio consistency challenges - Frequent dropped call incidents ### Best rated features: Online Voice Transmission 5.0 Callback Scheduling 5.0 Voice Mail 5.0 Workflow Automation 5.0 ### Worst rated features: Alerts/Notifications 2.7 Call Conferencing 3.0 SIP Trunking 3.0 Predictive Dialer 3.0 [See all features](https://www.softwareadvice.com/call-center/talkdesk-profile/#key-features) ### Digital Essentials $85.00/month Digital Engagement, email,chat, SMS, social channels, dashboards, reports, APIs and more. Key features include: -CXA -Digital Engagement (Email, Chat, SMS, Social Messaging) -Studio & Routing -Connections -API Access -Real-time Dashboards (Live) -Guardian... [Read more](https://www.softwareadvice.com/call-center/talkdesk-profile/#pricing-and-plans) ### Voice Essentials $105.00/month Voice engagement, Routing, dashboards, reports, APIs, and more. Key features include: -CXA -Voice Engagement -Speech Recognition -Voicemail Transcription -Studio & Routing -Business Intelligence (Explore) -API Access... [Read more](https://www.softwareadvice.com/call-center/talkdesk-profile/#pricing-and-plans) ### Elite $165.00/month Insights, mitigate risks of a distributed workforce, & choose from one of four add-ons. Everything in essentials, plus: -Custom Reporting with Live and Explore -Screen Recording -Performance Management -Workforce Management -Automated Notifications... [Read more](https://www.softwareadvice.com/call-center/talkdesk-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/call-center/talkdesk-profile/#pricing-and-plans) ### Product: Calabrio ONE [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.52 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.... [Read more](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) ### Best rated features: Queue Management 5.0 Call Tracking Metrics 5.0 AI/Machine Learning 5.0 Reporting & Statistics 5.0 ### Worst rated features: Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/#key-features) ### Product: Call Center Studio [Call Center Studio](https://www.softwareadvice.com/call-center/call-center-studio-profile/) 4.51 [(47)](https://www.softwareadvice.com/call-center/call-center-studio-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements. When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices. Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs. The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction. Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.... [Read more](https://www.softwareadvice.com/call-center/call-center-studio-profile/) ### Best rated features: Recording 5.0 Call Transcription 5.0 Automated Routing 5.0 Email Management 5.0 [See all features](https://www.softwareadvice.com/call-center/call-center-studio-profile/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/call-center/call-center-studio-profile/#pricing-and-plans) ### Product: Ender Turing [Ender Turing](https://www.softwareadvice.com/quality-assurance/ender-turing-profile/) 4.0 [(1)](https://www.softwareadvice.com/quality-assurance/ender-turing-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Ender Turing is a contact center platform that helps businesses create a s customer service with automated quality assurance Users can automate quality assurance with Generative AI. Teams can extend quality assurance to agents, teams, and languages to improve customer satisfaction.... [Read more](https://www.softwareadvice.com/quality-assurance/ender-turing-profile/) ### Best rated features: Reporting/Analytics 5.0 Customer Experience Management 4.0 Quality Management 4.0 Employee Coaching Tools 4.0 [See all features](https://www.softwareadvice.com/quality-assurance/ender-turing-profile/#key-features) ### Product: Observe.AI [Observe.AI](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/) 4.33 [(3)](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Leading and trusted companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.... [Read more](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/) ### Best rated features: Call Recording 4.0 Reporting/Analytics 3.0 Call Monitoring 3.0 [See all features](https://www.softwareadvice.com/speech-analytics/observe-ai-profile/#key-features) ### Product: ScorebuddyCX [ScorebuddyCX](https://www.softwareadvice.com/review-management/scorebuddy-profile/) 4.49 [(43)](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more. To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data. Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.... [Read more](https://www.softwareadvice.com/review-management/scorebuddy-profile/) ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 API 5.0 Third-Party Integrations 5.0 Compliance Management 5.0 ### Worst rated features: Training Management 3.0 Quality Management 4.0 Defect Tracking 4.0 [See all features](https://www.softwareadvice.com/review-management/scorebuddy-profile/#key-features) ### Foundation $24.00/month Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.... [Read more](https://www.softwareadvice.com/review-management/scorebuddy-profile/#pricing-and-plans) ### Accelerate $32.00/month Advanced QA solution with AI Auto Scoring and AI assist, coaching module and integrated business intelligence (BI).... [Read more](https://www.softwareadvice.com/review-management/scorebuddy-profile/#pricing-and-plans) ### Elite $41.00/month Full CX intelligence + QA: conversation analytics, AI voice transcription, enterprise security, and more.... [Read more](https://www.softwareadvice.com/review-management/scorebuddy-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/review-management/scorebuddy-profile/#pricing-and-plans) ### Product: Centrical [Centrical](https://www.softwareadvice.com/hr/gameffective-profile/) 4.38 [(8)](https://www.softwareadvice.com/hr/gameffective-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Centrical believes the frontline employee experience has the power to transform your business. That’s why our mission is to connect every part of the employee experience and make every moment actionable in a way that inspires and guides the success and growth of every individual. What makes us different: • Engaged: Centrical keeps employees inspired to do great work, motivated to grow, and connected to their team and company by gamifying performance, driving continuous learning and recognizing and rewarding success. • Guided: Like a fitness tracker for work, Centrical brings out the best in every employee by providing clear goals, visibility into progress, and continuous personalized guidance and support to keep them performing at their best. • Personalized: Every part of our lives is personalized, and we have come to expect it. Centrical creates a personalized experience to meet the expectations of today’s employee. • Unified: We connect every part of the employee experience and make every moment actionable. Learning responds to performance, coaching responds to trends and employee feedback, and because of that, everything is better together. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. Our clients use Centrical to: • Improve frontline performance (e.g., increase sales, increase; productivity) • Increase employee engagement (e.g. reduce absenteeism; reduce attrition) • Enable employees to learn in the flow of work (e.g. reduce errors; increase knowledge retention) • Create engaging onboarding experiences (e.g. increase brand adoption; reduce early attrition)... [Read more](https://www.softwareadvice.com/hr/gameffective-profile/) ### Best rated features: Performance Metrics 5.0 Training Management 5.0 Benchmarking 5.0 Goal Management 5.0 ### Worst rated features: Negative Feedback Management 4.0 Pulse Surveys 4.0 [See all features](https://www.softwareadvice.com/hr/gameffective-profile/#key-features) ### Product: Zoho Desk [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.51 [(2214)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.... [Read more](https://www.softwareadvice.com/crm/zoho-desk-profile/) ### What users love - Comprehensive customer service platform - Efficient ticket organization and automation - Intuitive interface for all users ### To take in mind - Cluttered and confusing interface - Email setup and notification issues - Complex user and agent controls ### Best rated features: Multi-Language 5.0 Workflow Configuration 5.0 SMS Messaging 5.0 Manual Dialer 5.0 ### Worst rated features: Website Integration 2.0 Lead Management 3.0 [See all features](https://www.softwareadvice.com/crm/zoho-desk-profile/#key-features) ### Express $9.00/month ### Standard $20.00/month ### Professional $35.00/month [See full pricing details](https://www.softwareadvice.com/crm/zoho-desk-profile/#pricing-and-plans) ### Product: Nextiva Contact Center [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) 4.48 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Best for:Ease of use ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently. Nextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering.... [Read more](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) ### Best rated features: Activity Tracking 5.0 Third-Party Integrations 5.0 Communication Management 5.0 Customer History 5.0 ### Worst rated features: Employee Scheduling 4.0 CRM 4.0 [See all features](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/#key-features) ### Product: Balto [Balto](https://www.softwareadvice.com/call-center/balto-profile/) 4.27 [(11)](https://www.softwareadvice.com/call-center/balto-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue. With Balto, the results are astounding: - AmTrust improved CSAT scores by 25% - Arsenal Business Growth reduced ramp time by 83% - Florida Window & Door increased conversion rates and appointments by 30% - The Junkluggers decreased call duration by 6% Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips. Learn more at balto.ai... [Read more](https://www.softwareadvice.com/call-center/balto-profile/) ### Best rated features: Third-Party Integrations 5.0 Performance Management 5.0 Automated Routing 5.0 Multi-Channel Communication 5.0 ### Worst rated features: Interaction Tracking 3.0 Reporting/Analytics 3.7 Campaign Management 4.0 [See all features](https://www.softwareadvice.com/call-center/balto-profile/#key-features) ### Product: Intalk.io [Intalk.io](https://www.softwareadvice.com/call-center/intalk-io-profile/) 4.08 [(13)](https://www.softwareadvice.com/call-center/intalk-io-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.... [Read more](https://www.softwareadvice.com/call-center/intalk-io-profile/) ### Best rated features: Contact Management 5.0 Real-Time Monitoring 5.0 Queue Management 5.0 Activity Dashboard 5.0 ### Worst rated features: Chat/Messaging 2.0 Voice Mail 2.5 [See all features](https://www.softwareadvice.com/call-center/intalk-io-profile/#key-features) ### Product: eDesk [eDesk](https://www.softwareadvice.com/crm/xsellco-fusion-profile/) 4.40 [(71)](https://www.softwareadvice.com/crm/xsellco-fusion-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue. Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click. eDesk is also the only customer support solution on the Amazon and Walmart developer councils. To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include: eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses. Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions. Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. Feedback which automatically sends out targeted review requests to improve your seller ratings. eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.... [Read more](https://www.softwareadvice.com/crm/xsellco-fusion-profile/) ### Best rated features: Real-Time Notifications 5.0 Autoresponders 5.0 Inbox Management 5.0 Interaction Tracking 5.0 ### Worst rated features: Automated Routing 1.0 Self Service Portal 2.0 Queue Management 2.7 [See all features](https://www.softwareadvice.com/crm/xsellco-fusion-profile/#key-features) ### Free forever $0.00/month 30 tickets per month AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses Returns & Cancellations Unlimited channels... [Read more](https://www.softwareadvice.com/crm/xsellco-fusion-profile/#pricing-and-plans) ### Shopify Entrepreneur Plan $39.00/month 300 tickets per month AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses Returns & Cancellations Live Chat... [Read more](https://www.softwareadvice.com/crm/xsellco-fusion-profile/#pricing-and-plans) ### Performance + $179.00/month 400 Tickets Unlimited Agents & Channels AI Summaries, Sentiment Analysis & Response Suggestions Live Chat Returns & Cancellations... [Read more](https://www.softwareadvice.com/crm/xsellco-fusion-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/xsellco-fusion-profile/#pricing-and-plans) ### Product: CloudTalk [CloudTalk](https://www.softwareadvice.com/voip/cloudtalk-profile/) 4.42 [(269)](https://www.softwareadvice.com/voip/cloudtalk-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It simplifies both inbound and outbound communication by bringing everything together in one intuitive workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations — including HubSpot, Salesforce, and Pipedrive — CloudTalk empowers teams to automate daily workflows, enhance productivity, and deliver exceptional customer experiences. Enjoy global coverage in 160+ countries, crystal-clear call quality, and AI Conversational Intelligence that transforms every call into valuable insights. Trusted by over 4,000 companies such as Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling.... [Read more](https://www.softwareadvice.com/voip/cloudtalk-profile/) ### Best rated features: Conversion Tracking 5.0 Unified Communications 5.0 Automated Routing 5.0 Reporting & Statistics 5.0 [See all features](https://www.softwareadvice.com/voip/cloudtalk-profile/#key-features) ### Lite $19.00/month ### Essential $29.00/month ### Expert $49.00/month Get this plan at 50$/month with annual subscription. [See full pricing details](https://www.softwareadvice.com/voip/cloudtalk-profile/#pricing-and-plans) ### Product: inconnect [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.95 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations. The solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.... [Read more](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) ### Best rated features: Real-time Consumer-facing Chat 5.0 API 5.0 Call Scripting 5.0 Call Whispering 5.0 ### Worst rated features: Computer Telephony Integration 4.0 [See all features](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#key-features) ### Product: QEval [QEval](https://www.softwareadvice.com/call-center/qeval-profile/) 4.0 [(20)](https://www.softwareadvice.com/call-center/qeval-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption. The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures. The solution is available on a licensing model and support is provided via phone and knowledge base.... [Read more](https://www.softwareadvice.com/call-center/qeval-profile/) ### Best rated features: Computer Telephony Integration 4.2 Call Monitoring 4.1 Reporting/Analytics 3.5 [See all features](https://www.softwareadvice.com/call-center/qeval-profile/#key-features) ### Manual $40.00/month Use QEval to track, analyze and notify performance metrics in near real-time, allowing for timely guidance, interventions and performance improvement.... [Read more](https://www.softwareadvice.com/call-center/qeval-profile/#pricing-and-plans) ### AI $100.00/month Gain access to deep, accurate, and timely insights into customer sentiments, empowering you to make data-driven decisions that truly resonate with your customers’ needs and expectations.... [Read more](https://www.softwareadvice.com/call-center/qeval-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/call-center/qeval-profile/#pricing-and-plans) ### Product: Sprinklr [Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/) 4.26 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management, enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises including Microsoft, P&G, Samsung, and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.... [Read more](https://www.softwareadvice.com/customer-support/sprinklr-profile/) ### Best rated features: Contact Database 5.0 Keyword Filtering 5.0 Multi-Channel Marketing 5.0 Campaign Planning 5.0 [See all features](https://www.softwareadvice.com/customer-support/sprinklr-profile/#key-features) ### Product: Avaya Cloud Office [Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/) 4.20 [(45)](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses. It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes. It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software. Support is available via phone and live chat.... [Read more](https://www.softwareadvice.com/voip/ip-office-profile/) ### Best rated features: Live Chat 5.0 Screen Sharing 5.0 Quality Management 4.7 Chat/Messaging 4.5 ### Worst rated features: Customer Experience Management 4.0 Employee Coaching Tools 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/voip/ip-office-profile/#key-features) [1](https://www.softwareadvice.com/quality-assurance/) 2 [3](https://www.softwareadvice.com/quality-assurance/?page=3) Page 2 | Best Contact Center Quality Assurance Software - 2026 Reviews & Pricing