Mitchell RepairCenter 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Mitchell RepairCenter

3.4

(23)

Pricing

Starting at $149.00 per month

About Mitchell RepairCenter

Mitchell RepairCenter is a web-based auto body repair management software designed to help automotive businesses enhance repair processes and boost customer experience. Key features include online repair status, job costing, repair scheduling, estimating, multi-shop capabilities, attachments, task management, shop clock, parts management and carrier communications.

Teams using Mitchell Cloud Estimating can transform vehicle images into individual estimate lines, connect to scanning and calibration tools, access critical repair data from estimates and calculate paint and refinishing costs. With Mitchell Connect, employees can take photos of the damage on any camera-enabled device, scan and decode VINs and edit information about claimants' vehicles.

Mitchell RepairCenter offers various customer engagement tools to identify areas of improvement, increase customer loyalty and profitability and enhance business relationships using survey reporting.

Mitchell RepairCenter Screenshots

Mitchell RepairCenter Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Basic

$149.00

flat rate, per month

No plan information available

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Mitchell RepairCenter Features

Popular features found in Auto Body
Billing & Invoicing
Customer Database
Labor Rates
Parts Management
Quotes/Estimates
VIN Decoder
More features of Mitchell RepairCenter
Accounting
Job Costing
Maintenance Scheduling
Scheduling
Service History
Work Order Management

Mitchell RepairCenter User Reviews

Overall Rating

3.4

Ratings Breakdown

13%

48%

17%

13%

Secondary Ratings

Ease of Use

3.4

Value for money

3.0

Customer support

3.3

Functionality

3.3

Bryan F.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Tool needed for all Body Shops

Great software can't operate without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very complete, you can do everything from gathering your repair information to access your vendors’ paint, parts and rental apps in one platform.

Cons:

Can take a bit of setup time, but honestly worth it in the end!

Kyle K.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Mitchell User for 6+ Years

We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

Cons:

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Reasons for choosing Mitchell RepairCenter

Price, functionality, features, and what the product could provide.

Reasons for switching to Mitchell RepairCenter

Outside sales individual visited our dealership and demonstrated the features and benefits of the product.

Frankie C.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Simple but Old

It is simple to train new employees and guide them around.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows uploading multiple and additional estimates of vehicles.

Cons:

Some of the functions are old and not up to date.

Connie R.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great for Automotive Industry

My overall experience is good provided you do not need to contact Customer Support for help. For our purposes it allows us to prepare estimates, contact adjusters directly through the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Mitchell Repair program is user friendly and provides the training portal which comes in very handy

Cons:

The one thing I like the least is the Customer Support. We have had a few issues in the past where the agents has been abrupt and not very supportive with our problems

john a z.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 12 months

Review source

Reviewed May 2020

product finding

pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons:

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Reasons for switching to Mitchell RepairCenter

I thought that this system would be easier to use .but It wasn't .honestly am not really satisfied with any of the systems(I am currently using ALLDATA,motorlogic, & identifix)

Denisse B.

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Horrible customer service

I was able to write estimates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons:

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Alex S.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

So, here's the truth.

We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

Cons:

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Reasons for choosing Mitchell RepairCenter

It is a required software for some DRP's and OE certification programs.

Val D.

Verified reviewer

Automotive

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2021

Its cheaper because its SUB-STANDARD

An absolute waste of time. I was sold on the price, within the first month i noticed it lacked information on the most basic of cars. Especially repair information. Even labor times, you will have them in there IF YOU ARE LUCKY. The fact that they wont break a contract when they have the owner of the business telling them that they dont have enough training to fix all the information that is missing from this software. You are better off using google, mark my words. Its useless

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, even the plainest of hondas were lacking information in all sorts of departments

Cons:

Repair information is ALWAYS INCOMPLETE, whick leaves me looking at google fr information. An absolute waste of funds. Fluid capacities on what you are working on, not very often. For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google. This software is a joke. When i communicate my frustration with their lacking software, I am told I need more training. Its easy to use, but LACKS INFORMATION about repair on 99% of the jobs ive done and used it for them. Save your money. Called customer service, they said i'm locked to a contract, and they will put me in collections. I could care less what collections you are talking about, the cc will receive a STOP PAYMENT TODAY. ALLDATA WILL GET YOUR BUSINESS

Reasons for switching to Mitchell RepairCenter

now

Ted G.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Mitchell is the "flip-phone" of auto service software

Mitchell caused us to loose a large amount of money, create incorrect invoices and almost loose a huge fleet customer because its "runs on only one computer" became a pinch point when dealing with a high volume of cars. Mechanics had to hand write what they did and what parts they ordered directly because they couldn't wait for the service writer running Mitchell to catch up. Therefore many parts were never invoiced and that money is now lost. Mitchell might be OK for a one/two person shop, but even then newer modern products are so much better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Complete capabilities for all auto services, easy ordering parts, access to electrical diagrams and service procedures.

Cons:

It only runs on one computer; it is not cloud based to simultaneously run on remote tablets and laptops. It feels like a 1990's product, as obsolete as a flip-phone. Competing products are "cloud based" and can be operated by multiple people remotely in customer parking or waiting areas. Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage (!!) on a customer car; the list of "cannots" goes on and on.

Reasons for choosing Mitchell RepairCenter

No, the repair shop I bought came with Mitchell. After the disaster when business volume shot up, we switched to ShopMonkey which is modern cloud based, supports many mechanics and service writers at once, takes pictures and has superb built-in live support.

Brooke H.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Consistent & Complex Software - A few glitches

All together a great product, works without fail. Updated regularly, great technical support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons:

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.

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