Revel Systems 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Revel Systems

3.6

(323)

Pricing

Pricing available upon request

About Revel Systems

Revel Systems is the leading flexible cloud-based point-of-sale (POS) platform built for multi-location growth. The platform enables businesses to customize an ecosystem of technology that works best for their unique needs, allowing them to integrate industry-leading solutions for offerings like loyalty, analytics, and delivery. Revel's scalable tech stack empowers enterprises to sustain rapid growth and manage multiple order channels as they expand, with streamlined deployment and a platform that can evolve alongside the brand. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.

The cloud-native Revel POS system provides resilience to marketplace changes, ensuring businesses can scale with ease, diversify revenue streams, and deliver a better customer experience. Revel's mobile solutions maximize efficiency, allowing corporate teams, front-of-house employees, back-of-house staff, and customers to manage orders from almost anywhere. The platform's reliable cloud software keeps businesses current and secure with automated updates, while the...

Revel Systems Screenshots

Revel Systems Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Revel Systems Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Revel Systems
Accounting Integration
API
Barcode/Ticket Scanning
Billing & Invoicing
Commission Management
Cost Tracking
CRM
Customer Accounts
Customer History
Demand Forecasting
Discount Management
eCommerce Management
Electronic Signature
Employee Management
Forecasting
For Liquor Stores
For Restaurants
For Retail
Gift Card Management
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
IoT Integration
Layaway Management
Mobile App
Multi-Channel Management
Online Payments
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Purchase Order Management
Reorder Management
Reporting/Analytics
Restaurant POS
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Returns Tracking
Sales Reports
Search/Filter
Shipping Management
Split Checks
SSL Security
Supplier Management
Touch Screen
Warehouse Management

Revel Systems Integrations

Adobe Commerce

Xero

Shopify

QuickBooks Online Advanced

X-Cart

Revel Systems User Reviews

Overall Rating

3.6

Ratings Breakdown

43%

21%

10%

18%

Secondary Ratings

Ease of Use

3.7

Value for money

3.3

Customer support

3.4

Functionality

3.5

Michael P.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Easy to use and great user interface

Previously 4

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about this software is its easy use of use

Cons:

I really like the inventory management system, which worked well for managing bar inventory

Paul F.

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

Revel rocks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ever changing and updating to make an already great product better. Responsive customer support through phone and email.

Cons:

All the monthly SAS fees can really pile up for larger accounts like myself. Enterprise level back end reporting could be better.

SCOTT S.

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Great product if you have the time to put into it.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Pros:

We like how you can really tailor it to your business. We run a bar and bottle shop, and can sell by using an ingredient or a product. The reporting is pretty extensive. The timekeeping and scheduling keep everything in one place.

Cons:

The backend takes a bit of a learning curve. It will take some time to learn how to operate and get used to he format.

Matt W.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Revel is not the POS you are looking for.

Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best.

Cons:

To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience.

Reasons for choosing Revel Systems

I should have never gone with Revel. Toast is the way to go.

Seth C.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Pay Monthly to Access your Sales Data????

Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It functions as a POS system. Nothing stuck out as especially good.

Cons:

The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous.

Reasons for switching to Revel Systems

We were required to switch to Revel because of a franchise agreement.

Jeanne M.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Run don't walk AWAY from Revel POS

At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Cons:

Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.

Reasons for switching to Revel Systems

We thought we would be getting improved reporting and better functionality across multi store operations.

Chase B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

12 mos w/o Online Store, Still Billing Me over $500 Per Month!

Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing!

Cons:

Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

Reasons for choosing Revel Systems

They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for.

Reasons for switching to Revel Systems

Revel unable to fulfill contract yet still billing our accounts, refusing to terminate.

Verified

Reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Revel POS Systems for Restaurants

Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new [sensitive content hidden] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and [sensitive content hidden] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much. Poor customer service and follow up.

Cons:

Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports.

Reasons for choosing Revel Systems

Unfortunately, we believed the sales rep.

Reasons for switching to Revel Systems

We had hoped to find a POS company with integrity, great customer service and a good solid system for our business.

Brian E.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Overall Satisfactory.

Overall satisfactory. IT was easy to use and easy to train new staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Nicely laid out. Easy system to learn.

Cons:

Poor system for retail inventory. limited uses.

Tim B.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Just Keeps Getting Worse

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy

Cons:

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great.

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