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AXLR8 Information Request Management

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Overview

AXLR8 Information Request Management 2026: Benefits, Features & Pricing

Wondering if AXLR8 Information Request Management is right for your organization?

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

AXLR8 Information Request Management
AXLR8 Information Request Management
4.6
(7)

Pricing

Pricing available upon request

About AXLR8 Information Request Management

AXLR8 Information Request Management is a comprehensive solution designed specifically for government and public authorities to streamline and enhance their information governance processes. This system offers a range of features to effectively manage information requests, maintain compliance with evolving regulations, and improve overall efficiency.

AXLR8 Information Request Management Screenshots

0
0

AXLR8 Information Request Management Pricing and Plans

Free Trial
Free Version
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AXLR8 Information Request Management Features

  • Popular features found in Governance, Risk and Compliance (GRC)
    Audit Management
    Compliance Management
    Incident Management
    Risk Management
    Vendor Management
  • More features of AXLR8 Information Request Management
    Governance

AXLR8 Information Request Management User Reviews

Overall Rating

4.6

Ratings Breakdown

5

57%

4

43%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

5.0

Functionality

4.6

Have you used AXLR8 Information Request Management and would like to share your experience with others?

VR

Verified
Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed July 2023

FOI's' and SARS a Legislative Requirement

4

The system work for us and have no problems at all. Once the administration side of things is in your knowledge it can be adapted and changed as necessary for your purpose and any legislative changes.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
The features that are within the system ensure that it can be modified to how the organisation want it for the specific use. It is easy to navigate and use and have recently being doing training on the system and feedback is positive about ease of use and navigation from a user perspective.
Cons:
Was not happy with the look of the screens originally but this is now not important as it does the job required from an operational point of view. There have been changes made to the look of the system recently and have found it more endearing to the eye!

Reasons for choosing AXLR8 Information Request Management

Don't know purchased before my time.

Vendor Response

Thanks for your review. Sounds like we need to get round all clients before the end of the summer and discuss the new look and feel and how to introduce it into clients who have some staff who want the new look and some who have got used to the legacy screens. As a result of your comments, I will write up a detailed article on requesttracker.co.uk and circulate it to clients with information about how to introduce it, training requirements and a couple of data updates required. Thank you again for your review.

Replied July 2023

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SB

Sue B.

Verified reviewer

Civic & Social Organization

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Intuitive and Uncomplicated

5

An uncomplicated and intuitive system which allows the Council to manage their statutory duties in the handling of information requests.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The system reflects the way that the Council handles information governance. Easy to navigate and view the essential screens. Easy to assign tasks and manage contacts to the team. I like the message store so that all emails can be stored. Reports are accessible and can be produced and amended by the team without reverting to the third party. This allows for reports to be accessed for management and the Commissioner's required stats. The company are very supportive and approachable for any issues, new business, changes etc. The ability to publish the details of the request.
Cons:
I would like to be able to export all the emails easily. This would assist when doing a review.It would be helpful to have the ability to view the request type on the dashboard and sort accordingly. In a colleague's absence, it would be useful for other team members to be able to view their workload without running a report.

Reasons for choosing AXLR8 Information Request Management

I was not involved in the choice of IRM.

Reasons for switching to AXLR8 Information Request Management

We wanted a system which could handle the publication of information on a Disclosure Log. In addition, as the team was becoming centralised it made sense to have a system specifically designed to handle information requests.

Vendor Response

Thanks Sue Very much appreciated. Cons: I will address these. They are already available or there in the next version. Thanks for your feedback.

Replied July 2023

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DS

Douglas S.

Verified reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Reviewed July 2023

AXLR8 Review

4

Great i have been using this for over 7 years and never had an issue.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Case management, assignment management, stats reporting, email messagestore etc.
Cons:
None

Vendor Response

Thanks Douglas Much appreciated.

Replied July 2023

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LB

Lewis B.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Axlr8 Request Management

4

Excellent, it has enabled the management of thousands of requests over the years we have been using it, in an efficient and timely manner. Staff can be trained in how to use it in minutes, and the time saved across the organisation by its use has been invaluable.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Product enables timely registering and workflow allocation to enable you to meet your statutory obligations when dealing with Information Requests relating to a number of access regimes. The systems clock and reminders ensures deadlines can be managed effectively and automated acknowledgement messages to requestors means you can focus on the main activities.
Cons:
User interface, whilst practical and easy to navigate it does need some updating in terms of look and feel. In addition, there could be more off the shelf reporting capability rather than having to create your own reports using the reporting tools provided.

Reasons for choosing AXLR8 Information Request Management

Flexibility, price and the engagement of the support team who demonstrated that they wanted to work with you to evolve the product.

Reasons for switching to AXLR8 Information Request Management

Product was end of life

Vendor Response

Thanks Lewis We had better get your new UX up and running this autumn! Let me know when you wish to start.

Replied July 2023

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IJ

Iain J.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Excellent product

5

The product has been of great benefit the Council in dealing with the requests we receive in terms of time management and the use of resources to administer the process. It has been a really valuable tool for us.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We have used Axlr8 for over 10 years and have never had any issues with it and have been involved in the product development during that time. My team administer the process for the whole Council but there are officers in each of the service areas who manage requests for their service, it has been easy to roll it out to all the services and the customer service from Rick and his team has always been top class.
Cons:
I've never had have any real issues with the product since we have used it.

Reasons for choosing AXLR8 Information Request Management

Internally we would not have been able to develop a system that had all he features of Axlr8

Vendor Response

Thank you Iain. We very much appreciate your excellent rating and will be continuing to make sure we work with your staff to deserve it.

Replied July 2023

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EW

Elaine W.

Verified reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2023

AXLR8 Information Management System

5

Used daily for management of all types of information requests. An excellent product.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
An excellent product, very user friendly and does everything we need it to do. also great value for money.
Cons:
There is nothing I dislike about the product

Reasons for choosing AXLR8 Information Request Management

Good value for money and does everything we need it to

Vendor Response

Thanks Elaine Very much appreciate your rating. We will work hard to keep it that way!

Replied July 2023

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DS

David S.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Axlr8 A&B Council

5

Excellent

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
All as it suits our purpose really well. Easy to use and effective.
Cons:
Nothing as it suits our needs as a Council

Vendor Response

Thanks David

Replied August 2023

Read More

Showing 1 - 7 of 7 Reviews

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