Submeter Billing 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Submeter Billing

4.6

(54)

Pricing

Starting at $100.00 per month

About Submeter Billing

Submeter Billing is a cloud-based solution that helps businesses create tenant invoices and automate the reading of meters/

Submeter Billing Screenshots

Submeter Billing Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per month

No plan information available

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Submeter Billing Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Submeter Billing
Accounting
Activity Dashboard
Automatic Backup
Billing & Invoicing
Billing Rate Management
Customizable Reports
Electronic Payments
For Electricity
For Natural Gas
For Water
Historical Reporting
Metered Billing
Recurring/Subscription Billing
Usage Tracking/Analytics

Submeter Billing User Reviews

Overall Rating

4.6

Ratings Breakdown

74%

17%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.8

Functionality

4.5

Charles B.

Verified reviewer

Commercial Real Estate

11-50 employees

Used monthly for less than 2 years

Reviewed March 2024

Submeter is part of my team

Great I feel as if Submeter is part of the building management team

Ratings Breakdown

Ease of use

Functionality

Pros:

Functionality and ease of use, having a system in place that gives you accurate information

Cons:

That it is not fully automated and the system can do the readings without human assistance. I would like to just receive reports without having to walk the building

Yanny L.

Verified reviewer

Real Estate

51-200 employees

Used weekly for more than 2 years

Reviewed November 2021

Love Genea!

I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team!

Cons:

Nothing....I really love this program! It's easy to use and navigate.

Vendor Response

Thank you for your feedback! We appreciate the time you took and your continued support :)

Replied November 2021

Rhonda C.

Verified reviewer

Real Estate

2-10 employees

Used monthly for less than 2 years

Reviewed September 2023

Water Meter billing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of reading meters, no other issues

Cons:

At first it was the constant emails but that has slacked a little.

Vendor Response

Thank you for your review, Rhonda! We appreciate you taking the time but would like to better understand what we can do better. We will be in touch!

Replied September 2023

patrick l.

Verified reviewer

Real Estate

2-10 employees

Used monthly for more than 2 years

Reviewed October 2023

Submeter Billing Review

I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants.

Cons:

Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.

Vendor Response

Hello Patrick, Thank you so much for your review. We are glad our product is providing value for you and making your job easier.

Replied November 2023

Liz H.

Verified reviewer

Facilities Services

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed May 2023

DMV Property Management

It has helped us tremendously with so many tenants having sub-metering for water and / or electric.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, eliminates mistakes from property billing, and able to review for accuracy.

Cons:

Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that.

Vendor Response

Thank you for taking the time to review, Liz!

Replied May 2023

Susan L.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Reviewed February 2020

Submeter Billing

Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional.

Cons:

Nothing at this time. Everything works as is contracted.

Vendor Response

Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team!

Replied February 2020

Julie L.

Verified reviewer

Real Estate

51-200 employees

Used monthly for less than 2 years

Reviewed August 2023

Simple and Straight-Forward Platform

I personally have been using this product a bit over a year and find this to be one of the easiest and simplest submeter invoicing platform ever.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize.

Cons:

Without training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues.

Vendor Response

Thank you for taking the time to leave us a review, Julie! We are happy to hear that you are satisfied with our product, and our service.

Replied August 2023

James R.

Verified reviewer

Commercial Real Estate

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Pleasant Experience

Nice Easy and simple use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and reporting system for businesses

Cons:

nothing really its easy to use and a great tool

Vendor Response

Thank you for your feedback!

Replied November 2021

laura b.

Verified reviewer

Real Estate

51-200 employees

Used monthly for more than 2 years

Reviewed August 2023

Commercial Property Life Saver

Great experience, finally able to bill tenants accurately for their utility usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genea has provided accurate billing for tenants, while we were underbilling for years while doing manual calculations.

Cons:

Building engineer has to manually input the meter reads, which can sometimes cause errors.

Vendor Response

Thank you for your review, Laura! We are always happy to hear feedback from our customers and value your input. If your engineer would like any training on taking reads we are here to assist. He can reach out anytime!

Replied August 2023

Ashley W.

Verified reviewer

Commercial Real Estate

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed May 2023

Reliable!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The transition to Submeter Billing was a breeze. Genea Support + Team go above and beyond to make sure of it.

Cons:

The only suggestion would be to have the ability to transfer existing users over to another Property. For example, if we have a new tenant that already was using Genea services, they'll have to create new credentials rather than being able to use their existing credentials.

Vendor Response

Thank you for your feedback, Ashley! We are always working on improving our customer experience and will evaluate this as a feature request for future versions!

Replied May 2023

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