Userbit 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Userbit

5.0

(5)

Pricing

Starting at $20.00 per month

About Userbit

Userbit is an all-in-one UX research platform designed for small businesses, startups, and agencies. The platform allows users to manage the entire user research workflow in one place.

The platform includes tools to manage participants and stakeholders, conduct interviews, organize research notes and media, generate transcriptions, and analyze qualitative data. Users can manage participants and stakeholders in a built-in mini CRM. They can prepare interview questions and take notes during sessions. All research notes, audio, images, videos and other files can be organized and stored in the platform. Users can also upload audio and video files to automatically generate transcriptions.

Key features of the platform include the ability to tag anything in the qualitative data to identify key themes and insights. An analytics dashboard provides charts and correlation maps to analyze tag frequency. Users can save findings into insight cards along with supporting evidence from the data analysis. Userbit aims to streamline the user research process for small teams by providing an all-in-one collaborative platform.

Userbit Screenshots

Userbit Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Unlimited team members
1 repository project
5 AI automations

Usage Based

$20.00

usage based, per month

Plan includes:

Unlimited Team members
2 active projects
10 AI automations / month
Client portal
5 Transcription hrs / month

Unlimited

$199.00

flat rate, per month

Plan includes:

Unlimited Team members
Unlimited repository projects
Unlimited AI automations
Client Portal
Custom branding
Real time comments
120 Ttranscription hrs / year

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Userbit Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Userbit
Access Controls/Permissions
Activity Dashboard
Ad hoc Analysis
Alerts/Notifications
Annotations
Catalog Management
Categorization/Grouping
Collaboration Tools
Commenting/Notes
Communication Management
Content Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Reports
Data Coding
Data Collection
Data Import/Export
Data Storage Management
Data Visualization
Decision Support
Design Management
Document Management
Feedback Management
Full Text Search
Generative AI
Heatmaps
Knowledge Base Management
Mixed Methods Research
Multi-Language
Multimedia Support
Multiple Data Sources
Qualitative Comparative Analysis
Quantitative Analysis
Real-Time Analytics
Reporting & Statistics
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Text Analysis
Text Editing
User Journeys
User Management
User Research Analysis
Visual Analytics

Userbit User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used Userbit and would like to share your experience with others?

Kelsey W.

Verified reviewer

Public Safety

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed March 2022

The BEST value for any of the UX respository tools out there!

Honestly UserBit has been a complete game changer and they make me look SO GOOD at my job. I can't imagine using any other software for my UX research.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EVERYTHING!!!! UserBit not only solved my issue of providing a robust qualitative research repository, but is absolutely packed with helpful tools such as robust Notes features with tagging and transcripts for video/audio files, powerful Survey analysis, the ability to quickly analyze and gather Insights and share them in a very visual way via a Project Reports, not to mention tools that help you create/share Personas, Card Sort Studies, Visual Site Maps,User Flows and Journey Maps. The value of UserBit is incredible!!!! Throughout my journey trying to find another tool similar to UserBit, I found nothing else that compared to the value and features that UserBit provides.

Cons:

I honestly can't think of a single thing. Every once in a while I will run into something like, "Oh hey it would be cool if this did this," but it is always an extremely minor improvement (and often I'll reach out to the UserBit team and they will sometimes consider it for a future release, or explain to me how I could use the tool differently to accomplish my task).

Reasons for choosing Userbit

You cannot beat the price tag on UserBit, especially considering all of its features. And honestly it seemed as if all of the other tools were missing an essential feature that I needed. I'm grateful UserBit had it all!

Sylvain A.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Life-changing time saver

Amazing. The product itself is pretty cool but what actually amazes me is that I requested some features and got them released like 2 weeks after. I don't know if I'm completely inline with your roadmap, or if you just well identified your users problem, but this is great work !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reunites in one place all the data about my users. Originally specialized in qualitative gathering, several updates make it a really complete tool now! I'm amazed by the simplicity of use and the reactivity of your customer service. Seriously, you lack at least two stars on your rating scale for these guys.

Cons:

A con that actually is a pro : In the beginning of my paid plnan, lot of small and big features were lacking. But in just more than 6 month, boom : Survey module, Autotagging, Personas revamp, Interviews management revamp. A real con that remains : Automated import through zappier / Gdocs or something else, to avoid having to manually import quantitative data.

Reasons for choosing Userbit

better feeling with the tool, better display of complete results analysis

John K.

Verified reviewer

Higher Education

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Make user research easier

What really made UserBit experience great was that it made the tedious part of the research a lot more fun and take a lot less time. The features are easy to use and the platform does majority of the job of organizing/synthesizing insights for you. In addition, the team is very responsive to user feedback and really listens to you to build their products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used UserBit for a research project on students at my university. I had about 9 hours of interview notes that I had to comb through for insights in a short amount of time. I was able to code/tag line by line and organize the tags in a much more holistic way and easily group them into something that made sense. The features I use the most are in the "synthesis" category such as creating highlights and insights because it allows you to turn raw data into something more meaningful.

Cons:

Two things 1. I think the analytics feature is a bit confusing to use or I'm not using it correctly. When I tag the interview notes in my own convention, the platform doesn't make sense of my tags properly and it's not editable unless you edit the coding itself. 2. Group actions are difficult. Moving tags or editing tags in bulk can take a long time since you can't edit them by the group. I hope that the team can improve on this experience later with an update.

Reasons for choosing Userbit

Pricing

Reasons for switching to Userbit

I used a mix of spreadsheets and Notion which are for general use. I needed something more specifically tailored for coding and synthesis purposes.

Clemens W.

Verified reviewer

Management Consulting

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Built a Research Experiments Engine around this tool

I've used Userbit's features outside of the intended UX Design community best practices. As a technology consultant, I create a new project for every client engagement and make sure meetings and notes are processed in the same place. Being able to tag across these notes and draw some quantitative important findings from these meetings are very valuable for gathering thoughts. Since most consultancy engagements have some "proof of value", I am able to share the project directly with the client and have received great feedback on showing connections to prepare for a software engagement. This is a game-changer for my personal productivity and has won me additional business in second phases and via recommendations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Incredibly flexible templates for Persona building, User Journey mapping, and Site mapping - Tagging of interviews for feature reports creates a traceability to specific stakeholder or user interview requirements (it's proof of market demand for us) - Excellent report generation for multiple parties to export to PDF - Clean UX and fast response time - Productivity of team is unparalleled - New features biweekly and immediate bug fixes. - Pricing is reasonable for the amount of value I get with my team

Cons:

- There's a lot of features that may take some users learning time to realize the apps full potential. - Would be awesome if it integrated directly with Google docs and presentations as plugins or made more partnerships with mock-up/design programs

Reasons for choosing Userbit

Purely based on the wealth of features. It goes above and beyond what other products charge at half the price. I'm able to use this for a variety of projects and embed it in my day-to-day.

Jay A.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Incredible software for user research

Userbit has proven pivotal in my UX toolkit and has helped streamline the research process. Since adopting, it has already elevated my team's design decisions, influenced stakeholder buy-in and helped empower our users. I should also mention the Userbit team. They are one of the most customer-focused companies that I have encountered. They are always very quick to respond to questions and feedback requests. Highly recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, it's hard to narrow down because I like so much about Userbit. The tagging feature has proved essential as it allows me to capture data from a multitude of sources (interviews, surveys, notes, etc.) and easily synthesis to reveal trends from our research.

Cons:

In the beta version, the report feature was a little hard to navigate. They have recently rolled out an update that solved the issue.

Showing 1 - 5 of 5 Reviews