Shepherd 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shepherd

4.7

(87)

Pricing

Starting at $299.00 per month

About Shepherd

Shepherd is a veterinary practice management software designed for vets, by vets. With Shepherd's unique workflow, invoices are created as users administer treatments, ensuring accurate invoices and saving time. Created specifically for veterinarians, its aim is to reduce administrative burdens and enhance efficiency. This software includes numerous features tailored to the unique needs of veterinary practices, aiming to simplify day-to-day tasks and improve workflow.

One of the primary features of Shepherd is its dashboard, which offers an easy-to-navigate interface. This dashboard helps staff manage appointments, patient records, and various other administrative tasks. The system's ability to automatically add administered treatments to invoices and attach discharge instructions contributes significantly to operational efficiency. This automated documentation process ensures accuracy and saves time.

The software also includes robust clinical tools, allowing veterinarians to input patient information once, which then autofills throughout the system. This feature ensures that all charges are captured accurately, reducing the risk of missed charges and thereby improving the clinic...

Shepherd Screenshots

Shepherd Pricing and Plans

Starting price: $299.00 per month

Free Trial

Free Version

Shepherd

$299.00

per month

Plan includes:

SOAP Medical Record Workflow
Client Communication
Practice Management
Detailed Reporting
Inventory Tracking
Charge Capture
Digital Whiteboard
Patient Scheduling
Customizable forms

Shepherd Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Shepherd
Accounting
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Charting
Communication Management
Customer Database
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Reminders
Historical Reporting
Invoice Management
Live Chat
Patient Intake
Patient Portal
Patient Records Management
Reminders
Reporting & Statistics
Self Service Portal
SMS Messaging
SOAP notes
Status Tracking
Task Scheduling
Template Management
Third-Party Integrations
Workflow Management

Shepherd Integrations

Greenline

Integration rated 4.5 from 19 reviews

WaitWell

Talkatoo

Weave

Inventory Ally

Shepherd User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

23%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.8

Functionality

4.6

Tammy H.

Verified reviewer

Veterinary

Used daily for less than 2 years

Review source

Reviewed March 2018

This is the easiest software I have ever used. Easy to navigate and to pick up when you first start

It makes capturing charges and putting in notes for the patients much easier and proficient. Super easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to digest the whole screen when you first open it. Not so much clutter. The ability to drop things into multiple sections in one function.

Cons:

The search engine is difficult to find the client or patient at times. Would like to be able to search using phone numbers.

Casey P.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Reviewed July 2025

Thoughts from Friendship Vet

I am very happy with the program and plan to continue using it in my practice. The costumer service has been top notch as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the way the system is organized makes teaching the system to new hires VERY easy.

Cons:

There seems to have been some technical difficulty with the system as of late but I think that it has lined out finally.

Reasons for choosing Shepherd

I liked the way Shepherd was set up. It looked like it was more user friendly.

Reasons for switching to Shepherd

Our practice had outgrown the program we were using.

GINA B.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Reviewed July 2025

Good Cloud Base Software for the money

It has been a good experience and a huge learning curve changing to a new software. I do like that it talks with our Cubex and Idexx equipment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shepherd is a good value for the money spent with 7 DVM's and not having to pay for the extra staff usage. The CCS team really likes the ease of scheduling appointments for our clients.

Cons:

Lately they seem to issues when they do software updates with the software have glitches. The team is quick to help correct the issues, but this can be frustrating for the team.

Reasons for choosing Shepherd

The cost of the migration was less then others, we also spoke with other clinics who have different software and determined, based on this, that Shepherd would work best of us.

Reasons for switching to Shepherd

The old software was going to have no more upgrades and we wanted to be cloudbased

Ashley T.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed July 2025

We love shepherd!

Overall, I really like using Shepherd. It’s intuitive and easy to navigate, which makes training new staff and managing daily tasks more efficient. The layout is clean, and the workflows make sense, which helps keep things running smoothly. While occasional update issues can be frustrating, the overall user experience is positive, and I appreciate how the platform continues to evolve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate how frequently Shepherd updates its software. The regular updates keep the platform fresh, introduce helpful new features, and show that they’re responsive to feedback from clinics. It makes it feel like the software is growing with us, constantly improving and adapting to meet our needs in a fast-paced veterinary environment.

Cons:

While I appreciate the frequent updates, there are times when those updates cause unexpected crashes or system slowdowns. This can be frustrating and disruptive to our workflow, especially during busy times. It’s a real challenge when it impacts patient care or delays service, so more stability during rollouts would make a big difference.

Reasons for switching to Shepherd

I changed practices and pine creek animal hospital uses shepherd

Amanda G.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed July 2025

The Best There Is

I have been loving Shepherd since day one. I have worked with several systems in the past, but this has been the best. The ease of scheduling, the ease of managing client and patient information, the reports available, the fact that we can be even more paperless...these are just the tip of the iceberg as to why I would recommend Shepherd to any clinic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is on point, super easy to use making patient and client management smooth, the ease of pulling reports, the ease of creating documents/forms to be utilized within the SOAP.

Cons:

There are somethings that are not customizable, but I do love that they allow feature requests to possibly improve that.

Reasons for switching to Shepherd

The fact that is was so much easier to use and to get setup in a short amount of time. Amazing offers and features.

Sadie D.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed July 2025

Shepherd Review from The Vet Shack

Overall, we have had a great experience with Shepherd. If I have questions, I can get a response within 10 minutes with the live chat. Our account manager has been super helpful with any other questions that I have had. She did great with our onboarding when we had no idea what to expect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shepherd is always improving and releasing new updates. I like that we can submit our own ideas on what we'd like to see improve, and when enough people have the same ideas, they work hard to update and improve the program.

Cons:

Some updates (interest on statements being one) are very important to our clinic and it would be nice to have the financial updates be updated more often. I understand technology is changing, but I am less concerned with AI and more concerned with financials and the bottom line for our practice. The reporting aspect could also use some work, but it does seem to be improving.

Reasons for choosing Shepherd

The flow of the program seemed to work better with Shepherd.

Reasons for switching to Shepherd

Impromed's customer service left a lot to be desired. After a server crash, we were unable to collect all of our data back and we needed to look at a more cloud-based program.

Julie B.

Verified reviewer

Veterinary

Self-Employed

Used daily for more than 2 years

Reviewed July 2025

Overall great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shepherd is very intuitive and easy to use. It’s user friendly and integrates with most of the vendors I’d want it to (Vetsnap, Blue Rabbit, Zoetis Reference Lab, Kumba). It is cloud based which is imperative for me as a mobile practice. Customer support is generally pretty fast and helpful.

Cons:

It’s a little pricier than some of the other softwares I looked into. There have also recently been a few fairly major outages where the system has been unusable during business hours.

Reasons for choosing Shepherd

Ease of use, integrations, and customization available

Chris R.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed July 2025

Shepherd at Blue Ridge

The onboaerding process was great! So much help walking you through step by step to make it as easy as possible. They are putting updates in all the time and you can even suggest things to add and thats great. The system offers so much more than just schedules and invoices its amazing! Worth every penny!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The actual program is easy to use once onbard. The system is well put tohether and makes scheduling and writing records so much easier. Information is easy to get to clients quicklt too.

Cons:

I wish the read only mode offered more. If the intermet is down you cant do much with the system. Updates come often so thats good.

Reasons for switching to Shepherd

You could only have one soap open at a time, system was out dated and remote access wasnt possible,

Jeska H.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed July 2025

We love Shepherd!

Shepherd overall is amazing and we would recommend to any hospital looking for an upgrade to cloud based software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shepherd is a great cloud based software! We love how easy it is to use from patient management to appointment scheduling, even for new staff. Customer support are great at answering our questions and helping us when needed. We love that we can txt clients right in Shepherd.

Cons:

We don't love that messaging isn't free anymore but we are still using it because it makes our clinic much more efficient.

Reasons for choosing Shepherd

We loved the ease of use and functionality

Reasons for switching to Shepherd

The provider no longer had support and we had to switch

Marcie M.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Reviewed July 2025

Shepherd review

Overall we have enjoyed using Shepherd! We are a start up and I feel it was a good choice for us thus far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is great! It has a nice flow through the SOAPS. Appointments are easy to schedule and it is of good value for the money.

Cons:

We have found clients have trouble signing into the patient portal. I believe an app they can download and auto sign in would be helpful. Still having some issues with the transcription service--sometimes it won't fill in (just spin) and it always records the weight in kg even if the settings are set for lb.

Reasons for choosing Shepherd

Better support and price point than ezVet. I felt the layout was easier than Digitails

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