800.com 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

800.com

4.7

(301)

Pricing

Starting at $23.00 per month

About 800.com

800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.

800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio recordings.

800.com provides a call ID module, which enables professionals to receive and monitor caller names and phone numbers. It is available on monthly and annual subscriptions and support is extended via live chat, email, FAQs, documentation, phone and other online measures.

800.com Screenshots

800.com Pricing and Plans

Starting price: $23.00 per month

Free Trial

Free Version

Pro

$149.00

flat rate, per month

Plan includes:

5000 Minutes
5 Toll-Free Numbers
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding

Unlimited

$59.00

flat rate, per month

Plan includes:

1 Toll-Free Number
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding
Texting

Personal

$23.00

flat rate, per month

Plan includes:

1000 Minutes
1 Toll-Free Number
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding

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800.com Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of 800.com
Alerts/Notifications
API
Archiving & Retention
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Recording
Call Reporting
Call Scoring
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Analytics
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
Fax Management
Live Chat
Mobile Access
On-Demand Recording
Online Voice Transmission
Real-Time Reporting
Recording
Reporting & Statistics
SMS Messaging
Third-Party Integrations
Virtual Call Center
Voicemail Transcription

800.com User Reviews

Overall Rating

4.7

Ratings Breakdown

82%

12%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.6

Laura G.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

800.com is amazing and works great!

I was able to find a number that worked well and could be remembered by people easily. I paid for the service and connected just one line to my cell phone as that is what I use for calls on the go. It worked immediately after set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

800.com is very easy to set up and works almost instantly. I have had a few phone calls, they were very clear and told me it was a 1-800 call coming in and could see the actual number calling. It is a great service and I highly recommend it!

Cons:

I don't have anything that I do not like at this time as it has worked great for my business. Everything about 800.com is easy and inexpensive and suits all of my business needs.

Reasons for choosing 800.com

I liked that it could go directly to my cell phone, and as my business grows, I can add more lines and it isn't expensive.

Vendor Response

Thank you so much for your wonderful feedback and recommendation Laura! We love to hear that setup was quick and easy, and that your new toll-free number is already helping your business stay connected in a professional and seamless way. It’s great to know that clear call quality, caller ID visibility, and the ability to route directly to your cell phone have made a difference, especially while you're on the go. We’re excited to support you as your business grows and are always here if you need to add more lines or features down the road. Thanks again for choosing 800.com!

Replied October 2025

Julia T.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 6 months

Reviewed December 2025

Easy-peasy

Pleased with the service and the transparency in the use of that service. The ease of use is vital in my life

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Straight forward black and white provided service with no hidden fees. Ease of use. Fast and friendly customer care.

Cons:

The lack of options and information within the application. Have to go to the website often, mainly to check on minutes used.

Reasons for switching to 800.com

Was not able to get the plan i wanted, what I had purchased was not clear enough. The price was not reasonable either.

Henry C.

Verified reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Friendly and Helpful Customer Service!

Previously 5

I've been using 800.com for my company toll-free for more than 4 years. 800.com has very friendly and helpful customer service 24/7. That's why I recommend 800.com for the business who needs toll-free numbers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy way to manage the toll-free numbers in one platform

Cons:

It's been very difficult to find the new numbers I like.

Melissa R.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Reviewed November 2025

Wonderful experience

I had a wonderful experience especially when I needed specific assistance. Anytime I requested help it was top notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great value, ease of use, wonderful customer care. It is easy to set up to ensure I never miss a call.

Cons:

The website was a bit difficult to get used to. I had a hard time understanding how to set up the phone calls/forwarding/messages, but I requested a phone call and received excellent support.

Reasons for choosing 800.com

For the financial difference I figured I would give y'all try before committing with them.

Vendor Response

Thank you for the kind review Melissa! We're so glad to hear you've found great value in 800.com and that setting things up has helped you stay on top of your calls. We appreciate your note about the website being a little tricky at first and we’re happy our support team was able to step in and provide top-notch help when you needed it. We're so glad you decided to start your journey with 800.com and we’re here to make sure you have everything you need to help you grow and connect with your customers. We have a few new features being released in the next month or two that will give you even more options and control to never miss a call. If there’s ever anything you need, just reach out. We’re with you every step of the way.

Replied January 2026

Melissa G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed December 2025

Easy to use service!

I really love this software as it has been easy to integrate with my cell phone. Its super easy to use the app. The customer support is also very easy to get ahold of them if you have issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This service is so awesome and easy to use! Lovd how simple the software is, and how theres almost no learning curve.

Cons:

I wish the auto messages had more features. For example, i had auto text set up for the 1st text message. But it will continue to send after every message. Wish i could set it to send just once.

Reasons for choosing 800.com

I liked the price, ease of use, and finding a custom number was easy.

Dan H.

Verified reviewer

Insurance

2-10 employees

Used weekly for less than 2 years

Reviewed January 2026

Review of 800. om

So far it has been good. I have used 800.com with two different companies and I'd likely choose it again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is simple to understand and use, and offers the necessary features I'm looking for in a toll free number system.

Cons:

There are some limitations in the recorded answer functionality...it does work, but I'd like to have some additional flexibility.

Reasons for choosing 800.com

Cost and ease of deployment - I needed a quick solution

Michael L.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Reviewed January 2026

Comprehensive service at a good price

Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that were very helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features and prices for unlimited phone service and vanity number options were better than other carriers

Cons:

Not much, very simple to use so far, plus all of the settings and functions are quick and easy to adjust

Reasons for choosing 800.com

Better overall features and better new customer support

Ryan R.

Verified reviewer

Broadcast Media

2-10 employees

Used weekly for less than 6 months

Reviewed December 2025

800.com for your business needs

It's been cool I use the number for my radio station and all is well. The calls are crispy clear, I haven't had 1 dropped call yet

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They gave me the number that I wanted specifically for my radio station. When no other company would

Cons:

So far so good, there is nothing I didn't like about 800.com nothing has happened to the point where I needed customers service

Reasons for choosing 800.com

They other companies would not give me the vanity number I wanted

Scott A.

Verified reviewer

Airlines/ Aviation

2-10 employees

Used daily for less than 6 months

Reviewed January 2026

Highly recommend 800.com

Easy and effective!! I am NOT a techie and I have not had to seek technical support or customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great system! Rings through in my cell phone. My customers can reach me any time without using my personal number

Cons:

Nothing negative!! I don’t know why you make me type 100 characters to answer this question! This question is what I like the least!

Reasons for choosing 800.com

Cost, ease of use, convenience, ability to have a toll free business number

Stacey S.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for less than 6 months

Reviewed January 2026

Excellent company, great support!

Very happy with the sales, service and app! I would not hesitate for a moment to sign up with them as a small business owner if you're looking for a reliable service with a custom number~

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a quick and easy set up, I've tested the system and have had zero issues with receiving or making phone calls from the app. The cost is relatively low compared to what I'm paying for our office phones through another company and honestly, I'm considering switching over in the future to this service simply because of its ease of use, low cost and the fact that so far, absolutely no bugs or glitches in the software. The sales team has been incredibly helpful, they walked me through the setup and were very clear on the features and benefits of the program but didn't do a hard sell - they also discussed the potential cons of the system for our company. Overall very happy with it, it's a reliable, secure system that I'd not hesitate to sign up for.

Cons:

Really nothing, I love that I could pick out my own number mostly - it wasn't completely customizable but close enough.

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