800.com 2026: Benefits, Features & Pricing

Wondering if 800.com is right for your organization?

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

800.com

4.7

(310)

Pricing

Starting at $23.00 per month

About 800.com

800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.

800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio recordings.

800.com provides a call ID module, which enables professionals to receive and monitor caller names and phone numbers. It is available on monthly and annual subscriptions and support is extended via live chat, email, FAQs, documentation, phone and other online measures.

Wondering if 800.com is right for your organization?

Our Call Tracking Software selection experts can help you in 15 minutes or less.

800.com User Interface

Popular 800.com Alternatives

Main Product

800.com

4.7

(310)

Ratings Breakdown

4.66Ease of use
4.60Value for money
4.65Customer support
4.61Functionality

Pricing

Starting at $23.00 per month

Get Price

Alternative Product

Ringover

4.7

(851)

Ratings Breakdown

4.78Ease of use
4.50Value for money
4.62Customer support
4.64Functionality

Pricing

Starting at $29.00 per month

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Alternative Product

Nextiva

4.6

(914)

Ratings Breakdown

4.55Ease of use
4.54Value for money
4.55Customer support
4.56Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

RingEX

4.2

(1200)

Ratings Breakdown

4.22Ease of use
4.06Value for money
4.02Customer support
4.27Functionality

Pricing

Starting at $30.00 per month

Get Price

Alternative Product

3CX

4.4

(464)

Ratings Breakdown

4.40Ease of use
4.28Value for money
4.10Customer support
4.40Functionality

Pricing

Starting at $350.00 per year

Get Price

Alternative Product

Ooma Office

4.4

(248)

Ratings Breakdown

4.50Ease of use
4.52Value for money
4.38Customer support
4.44Functionality

Pricing

Starting at $19.95 per month

Get Price

800.com Pricing and Plans

Starting price: $23.00 per month

Free Trial

Free Version

Pro

$149.00

flat rate, per month

Plan includes:

5000 Minutes
5 Toll-Free Numbers
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding

Unlimited

$59.00

flat rate, per month

Plan includes:

1 Toll-Free Number
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding
Texting

Personal

$23.00

flat rate, per month

Plan includes:

1000 Minutes
1 Toll-Free Number
Analytics
API and Webhooks Access
Call Recording
Call Screening
Extensions
Fax Number
Sequential Call Forwarding
Simultaneous Call Forwarding

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800.com Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of 800.com
Alerts/Notifications
API
Archiving & Retention
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Recording
Call Reporting
Call Scoring
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Analytics
Contact Database
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
Fax Management
Live Chat
Mobile Access
On-Demand Recording
Online Voice Transmission
Real-Time Reporting
Recording
Reporting & Statistics
SMS Messaging
Third-Party Integrations
Virtual Call Center
Voicemail Transcription

800.com User Reviews

Overall Rating

4.7

Ratings Breakdown

82%

12%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.6

Emmanuel G.

Verified reviewer

Business Supplies and Equipment

Self-Employed

Used weekly for less than 6 months

Reviewed October 2025

A Happy Customer

It’s helped me create a true separation for my business and private calls. And also track calls and customer engagement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and the flexibility of the dashboard. Requesting new numbers and configuration is simple. Anyone can do it.

Cons:

So far nothing to complain about. I am receiving all my calls and I am able to review in my console.

Reasons for choosing 800.com

Price, access to vanity number and ease of use during the trail.

Vendor Response

Thank you so much for the great review! We’re so happy to hear that you’re enjoying the ease of use and flexibility of the 800.com dashboard and that 800.com is helping you maintain a clear separation between business and personal calls, while giving you the ability to track engagement. That’s the kind of everyday impact we love to hear about. Thanks again for choosing us over other providers!

Replied October 2025

Cici M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Reviewed January 2026

Great and Easy!!

It was easy, convenient and fast. Using the vanity number gives us a way to market our company name and make it easy for people. I would highly recommend using 800.com

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it was to get it going. The number was up and running in no time. It was not expense.

Cons:

There is absolutely nothing I would change. It was easy to find a number that catered to our business and needs.

Vendor Response

Thank you so much for the fantastic review Cici! We’re thrilled to hear how quickly you were able to get your number up and running — and that the process was easy, convenient, and affordable. That’s exactly the experience we aim to deliver. It’s great to know your vanity number is helping you market your company name and making it easier for customers to remember and reach you. We truly appreciate your recommendation and are proud to support your business!

Replied March 2026

Henry C.

Verified reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Friendly and Helpful Customer Service!

Previously 5

I've been using 800.com for my company toll-free for more than 4 years. 800.com has very friendly and helpful customer service 24/7. That's why I recommend 800.com for the business who needs toll-free numbers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy way to manage the toll-free numbers in one platform

Cons:

It's been very difficult to find the new numbers I like.

Julia T.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 6 months

Reviewed December 2025

Easy-peasy

Pleased with the service and the transparency in the use of that service. The ease of use is vital in my life

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Straight forward black and white provided service with no hidden fees. Ease of use. Fast and friendly customer care.

Cons:

The lack of options and information within the application. Have to go to the website often, mainly to check on minutes used.

Reasons for switching to 800.com

Was not able to get the plan i wanted, what I had purchased was not clear enough. The price was not reasonable either.

Vendor Response

Thank you Julia! We work hard to make sure there are no surprises with billing and that you always have access to support, so it is so great to hear that has been your experience :) We would love to hear more about what options you would like to see in the app, as we are here for you and your business. Please reach out to us at Support@800.com if you are open to sharing more.

Replied March 2026

Brooke K.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for less than 2 years

Reviewed February 2026

Excellent Value. Excellent Support

I've been a customer for over a year now and I love the platform and everything has been excellent with my service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been a customer for over a year now. I feel 800.com is a great value added features and excellent support.

Cons:

The platform is very techy, but support will help you set up everything you need to run your business.

Vendor Response

Thank you so much for this positive review and being with us for over a year! We’re glad to hear you’re finding real value in the features and that our support team has been there to help when things felt a bit technical. We know not everyone lives in phone systems all day, so making sure you feel supported is incredibly important to us. We love that your overall experience has been excellent and we look forward to continuing to grow with you!

Replied March 2026

Brent B.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Reviewed February 2026

Business 800

My overall experience with 800.com has been great. It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs. I would recommend it to anyone needing a professional phone solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

800.com is fast, easy to set up, and very reliable. I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient. The system works smoothly and saves time for daily business operations.

Cons:

Honestly, there haven’t been any negative issues so far. The service has worked exactly as expected, and I haven’t experienced problems with call quality, features, or reliability since using the platform.

Vendor Response

Thank you so much for this thoughtful and detailed review Brent! We’re thrilled to hear that 800.com has been fast, reliable, and easy to use for your business. It’s great to know that the call summaries are helping you track communication efficiently — that’s exactly the kind of time-saving insight we aim to provide. We truly appreciate your recommendation and are glad the platform is fitting seamlessly into your daily operations. Thank you for choosing 800.com!

Replied March 2026

John S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Leave a message

They understood exactly what I needed, gave suggestions to help me, and provided me with the best service that I could’ve asked for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The phone support from the start has been awesome. They were very prompt in returning my call or email with the help I was looking for.

Cons:

I have no problems or unresolved issues. The process of setting my number up is very thorough and complete.

Vendor Response

Thank you so much for this wonderful review John! We’re thrilled to hear that your experience with our phone support team has been prompt and helpful from the very beginning. It means a lot to know that our team understood your needs, offered helpful suggestions, and delivered the level of service you were hoping for. We’re grateful you chose 800.com!

Replied March 2026

Lance B.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Great experience, easy set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

quick easy setup that fulfilled all of our needs and provided us access to systems that helped us direct our calls to the right person.

Cons:

Nothing comes to mind, again, the process was very simple to set up and the billing was fair, accurate and documented.

Vendor Response

Thank you for your positive review Lance!

Replied March 2026

Tracy F.

Verified reviewer

Insurance

2-10 employees

Used weekly for less than 6 months

Reviewed February 2026

Excellent customer service! And easy to use!

First of all, the customer service I received from [sensitive content hidden]! He was THE most cheerful person and THE most helpful. I had set up my account and ended up making a mess by adding a second account instead of a second number to the account. He not ony cleaned up my mess and set me up with one account that saved me money, he went way beyond what I expected and continued to work with me setting up my account, the profile, the greetings. He didd the set up for me. And all with such cheerfulness and we laughed a lot, becuase i really did make a mess of things! Secondly, after using 800.com for a few days, it is so easy to use. I really like that you can set it to ring at multiple numbers. And receive the voicemail message alerts in your email.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Not really a con but the only challenege was trying to get the AI voice to pronounce our company name correctly! It's still not perfect but good enough.

Vendor Response

Thank you for this wonderful and thoughtful review Tracy! We are so happy you are using our AI features and they are getting better and better everyday :)

Replied March 2026

Henry C.

Verified reviewer

Financial Services

11-50 employees

Used monthly for less than 6 months

Reviewed March 2026

Good value, easy to use