8x8 Work 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

8x8 Work

4.1

(309)

Pricing

Starting at $24.00 per month

About 8x8 Work

Experience seamless collaboration with 8x8 Work.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

8x8 Work Screenshots

8x8 Work Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

$24.00

per user, per month

Plan includes:

99.999% Uptime
Business SMS/MMS
Integration With Microsoft Teams
Integration With Slack
Team Messaging
Unlimited Voice Calls to 14 Countries
Video Meeting With up to 500 People

$44.00

per user, per month

Plan includes:

8x8 Front Desk for Receptionists and Operators
Monitor Whisper and Barge
Supervisor Analytics
Unlimited Voice Calling With 48 Countries

Pricing available upon request

Plan includes:

Call Recording
Chat
CRM
CX Journey Mapping
IVR
Reporting and Analytics
Skill-Based Routing
Video and Audio Conferencing

$110.00

per user, per month

Plan includes:

Chat
Co-Browse
Email
SMS
Social Media

Pricing available upon request

Plan includes:

Quality Management
Real-Time Multi-Screen Monitoring
Screen-Recording
Speech Analytics

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8x8 Work Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of 8x8 Work
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automatic Call Distribution
Calendar Management
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customizable Caller ID
Customizable Reports
Electronic Faxes
Employee Directory
Event Triggered Actions
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Group Messaging
Interaction Tracking
IVR
Live Chat
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Performance Metrics
Predictive Dialer
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
Screen Sharing
Single Sign On
SIP Trunking
SMS Messaging
SSL Security
Task Management
Text to Speech
Third-Party Integrations
Trend Analysis
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

8x8 Work Integrations

HubSpot CRM

Zendesk Suite

Microsoft Teams

Freshdesk

Microsoft Outlook

Copper

See all 11 integrations

8x8 Work User Reviews

Overall Rating

4.1

Ratings Breakdown

42%

35%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

3.7

Functionality

4.1

Jim R.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

8x8 has been great for us

We've been with them for about 4 years now and they've been fantastic. When we were first with them, there were a couple of minor hiccups, especially with the android app, but for the last 2+ years they've been rock solid and the features they add are useful and work well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Cons:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Reasons for choosing 8x8 Work

They were well reviewed by industry experts and cheaper than others that offered similar functionality.

Vendor Response

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Replied January 2022

Verified

Reviewer

Wholesale

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed November 2025

Good enterprise option but be careful to reduce lag

Good but there are better options out there. The regular software updates and bug fixes from 8x8 are a definite benefit.

Ratings Breakdown

Ease of use

Functionality

Pros:

In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls

Cons:

Lag times on calls affects customer experience. Also the recorded calls don't have call sentiment and analytics to match competitor software.

Reasons for switching to 8x8 Work

Switched to 8x8 to remove the need for physical desk phones

Verified

Reviewer

Media Production

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Very glitchy

We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead.

Ratings Breakdown

Ease of use

Previously 2

Functionality

Pros:

It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats.

Cons:

The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.

Reasons for switching to 8x8 Work

Cost

Sarah F.

Verified reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Easy installation

It was easy to install and easy to begin using immediately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.

Cons:

The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.

Reasons for switching to 8x8 Work

I wanted to try a new service and wanted the captioning on video meetings.

Vendor Response

Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement.

Replied November 2024

Branden L.

Verified reviewer

Packaging and Containers

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Positive Experience with 8x8

It has been a very positive experience with administration and also with most of the users-

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-

Cons:

There are sometimes some connection problems if the internet is running slow-

Reasons for choosing 8x8 Work

The call quality was very poor when we did a trial with Vonage-

Reasons for switching to 8x8 Work

Cost and the ease of which to manage and configure users-

Abdou M.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

My 8x8 experience

Good experience so far. The system is easy to use and adding users takes just a few minutes to complete

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use

Cons:

I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support

Reasons for choosing 8x8 Work

easy to use and integration with Microsoft teams

Reasons for switching to 8x8 Work

8x8 integration with teams and easy to use

Vendor Response

Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use.

Replied August 2024

Michelle S.

Verified reviewer

Design

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Functional and convenient

The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to answer my work phone through the app when I am not in the office.

Cons:

I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered.

Reasons for switching to 8x8 Work

Too expensive and not enough features. Customer service was terrible!

Vendor Response

HI Michelle, thank you for your review and ideas on how we can approve, we appreciate it.

Replied August 2024

Darren W.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

8x8 your VOIP solution

Very positive review of the product- It is very easy to maintain-

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to setup and configure-

Cons:

Probably the cost was a bit more than I expected-

Reasons for switching to 8x8 Work

The cost to maintain was much cheaper going with VOIP

Thomas B.

Verified reviewer

Medical Devices

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2024

No-Nonsense VOIP

It was the first VOIP system I deployed and it was rather striaghtforward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides a simple interface for IM, SMS, and phone calls

Cons:

The deployment of the application is different for shared workstations and designated workstations

Reasons for choosing 8x8 Work

Microsoft did not answer our sales inquiry

Reasons for switching to 8x8 Work

Our phone came from our security vendor and we switched security vendors

Vendor Response

Hi Thomas, It's great to hear you have found your experience with 8x8 straightforward and easy to use. We appreciate your feedback.

Replied August 2024

Georgina H.

Verified reviewer

Computer & Network Security

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

8x8 review

Since using it. Its became even better and it should be brought to more workplaces. Overal our company will keep using it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Amazing our company have used it for years. Amazing way to record costumers and keep a trqck off all conversation.

Cons:

We had an update a few weeks ago which made it nit usable for a few days. Luckuly it was fixed by 8x8 service team.

Vendor Response

Thank you so much for your continued trust in 8x8 and for being a long-time customer! We're thrilled to hear that our platform helps you effectively manage and track customer conversations — that’s exactly what we aim for. We sincerely apologize for the inconvenience caused during the recent update. While we always strive for smooth rollouts, we appreciate your patience and are glad our support team was able to resolve it quickly.

Replied June 2025

Showing 1 - 10 of 309 Reviews

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