8x8 Work 2026: Benefits, Features & Pricing

Wondering if 8x8 Work is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

8x8 Work

4.1

(309)

Pricing

Starting at $24.00 per month

About 8x8 Work

Experience seamless collaboration with 8x8 Work.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.

8x8 Work Screenshots

8x8 Work Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

$24.00

per user, per month

Plan includes:

99.999% Uptime
Business SMS/MMS
Integration With Microsoft Teams
Integration With Slack
Team Messaging
Unlimited Voice Calls to 14 Countries
Video Meeting With up to 500 People

$44.00

per user, per month

Plan includes:

8x8 Front Desk for Receptionists and Operators
Monitor Whisper and Barge
Supervisor Analytics
Unlimited Voice Calling With 48 Countries

Pricing available upon request

Plan includes:

Call Recording
Chat
CRM
CX Journey Mapping
IVR
Reporting and Analytics
Skill-Based Routing
Video and Audio Conferencing

$110.00

per user, per month

Plan includes:

Chat
Co-Browse
Email
SMS
Social Media

Pricing available upon request

Plan includes:

Quality Management
Real-Time Multi-Screen Monitoring
Screen-Recording
Speech Analytics

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

8x8 Work Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of 8x8 Work
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automatic Call Distribution
Calendar Management
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customizable Caller ID
Customizable Reports
Electronic Faxes
Employee Directory
Event Triggered Actions
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
Group Messaging
Interaction Tracking
IVR
Live Chat
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Performance Metrics
Predictive Dialer
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
Screen Sharing
Single Sign On
SIP Trunking
SMS Messaging
SSL Security
Task Management
Text to Speech
Third-Party Integrations
Trend Analysis
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

8x8 Work Integrations

HubSpot CRM

Zendesk Suite

Microsoft Teams

Freshdesk

Microsoft Outlook

Copper

See all 11 integrations

8x8 Work User Reviews

Overall Rating

4.1

Ratings Breakdown

42%

35%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

3.7

Functionality

4.1

Jisselle B.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX lover!)

It's easy to use, it's easy to setup but the design could use some updating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times.

Cons:

Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done.

Reasons for choosing 8x8 Work

IVR capabilities and call recording capabilities

Michelle S.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Positive Feedback

Every experience was smooth and efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I mostly liked the reliability and efficiency.

Cons:

I didn't have any negative experience with 8x8 work

Vendor Response

Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient.

Replied January 2025

Verified

Reviewer

Media Production

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Very glitchy

We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead.

Ratings Breakdown

Ease of use

Previously 2

Functionality

Pros:

It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats.

Cons:

The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.

Reasons for switching to 8x8 Work

Cost

michael s.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

8x8 is my go-to for communication software.

Overall, I find it very useful. Its a great communication platform that is easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. It is very simple to use and easy to navigate through the features.

Cons:

It only stores communications for a limited time on the basic version.

Vendor Response

Hi Michael, thank you for taking the time to leave a review. It's great to hear you find 8x8 an excellent communication platform. Thank you for choosing 8x8!

Replied February 2025

Rick D.

Verified reviewer

Retail

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2024

Came for price, staying for features

From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort.

Cons:

I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call.

Vendor Response

Hi Rick, we appreciate your feedback. We are pleased you are satisfied with 8x8 and you have received help when needed.

Replied August 2024

Stephanie R.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Great for remote working and international calls

We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am able to easily make UK and international calls with great quality audio.

Cons:

I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself.

Vendor Response

Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8!

Replied January 2025

Hillary X.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

8x8 is a great upgrade!

Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which is perfect for my small team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number.

Cons:

The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message.

Vendor Response

Hi Hillary, thank you for your feedback, we're pleased to hear you are happy with 8x8. We will pass on your comments about group texting to our product team. Thank you!

Replied August 2024

Matthew C.

Verified reviewer

Paper & Forest Products

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Just watched the 8x8 Work Demo

I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted. Even the ability to switch a call from the PC to a cell phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Have not used it yet. looking forward to using presence, and quiet hours.

Cons:

I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings.

Vendor Response

Hi Matthew, thank you for leaving a review. We hope you find using 8x8 easy and efficient, we are here to help if you need us.

Replied August 2024

Debi L.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Solid Performer

8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library and support are both helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports.

Cons:

Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional.

Vendor Response

Dear Customer, thank you for taking the time to leave a review. It's great you find 8x8 a solid product. We apologize you have had difficulties with SMS, campaigns are approved by a third party. Thank you for choosing 8x8!

Replied August 2024

Andrew V.

Verified reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Thank you 8x8

Great. Very happy. Great price point and even better customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app.

Cons:

Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome.

Vendor Response

Hi Andrew, thank you for taking the time to leave your very positive review. We are pleased you find 8x8 easy to use, good sound quality and a good price. Thank you for choosing 8x8!

Replied August 2024

Showing 1 - 10 of 309 Reviews

See All Reviews