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Dialpad vs Gong.io: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.
- The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.
- Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful.
- Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call
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Recommendations
