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Josh P.
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Dialpad vs Phone.com: Which is best for you?
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Features
- Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.
- The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.
- It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner.
- October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings.
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Recommendations
