Phone.com 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Phone.com

3.6

(71)

Pricing

Starting at $18.00 per month

About Phone.com

Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.

Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices.

Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.

Phone.com Screenshots

Phone.com Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

Basic

$18.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.

Plus

$27.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
Video conferencing.
50 standard voice features.
AI call routing and scheduling
IP desk phone compatible

Pro

$40.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.
IP desk phone compatible
AI call routing and scheduling
Voicemail transcription.
Call recording
Call analytics.

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Phone.com Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Phone.com
Alerts/Notifications
API
Audio Calls
Audio/Video Recording
Automatic Transcription
Call Center Management
Call Conferencing
Caller ID
Call Queues
Call Scheduling
Call Screening
Call Transfer
Collaboration Tools
Conferencing
Contact Management
Custom Greetings/Messages
Electronic Hand Raising
Employee Directory
File Sharing
HD Audio/Video
Host Controls
International Calling
IVR
Meeting Management
Online Voice Transmission
Presentation Streaming
Private Chat
Purchasing & Receiving
Real-Time Chat
Recording
Remote Access/Control
Reporting/Analytics
Screen Sharing
SIP Trunking
SMS Messaging
Softphone
Two Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Phone.com User Reviews

Overall Rating

3.6

Ratings Breakdown

41%

24%

11%

15%

Secondary Ratings

Ease of Use

3.7

Value for money

3.5

Customer support

3.5

Functionality

3.7

Fernando G.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Decent Phone System for Small Business

Previously 4

its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 4

Pros:

Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point

Cons:

poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app

Vendor Response

Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you.

Replied February 2026

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2019

Work Calls Made Easy

Ratings Breakdown

Ease of use

Functionality

Pros:

I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.

Cons:

Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.

Vendor Response

Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.

Replied January 2020

alex s.

Verified reviewer

Construction

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed October 2024

worst customer service you will experience!

signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the fact that I could have a toll free number to use in my business.

Cons:

The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through

Verified

Reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

phone.com great customer service team

I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Cons:

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Chris V.

Verified reviewer

Design

Used weekly for more than 2 years

Review source

Reviewed April 2018

Dependable, but not the most modern

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons:

Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks.

Verified

Reviewer

Internet

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed February 2019

The Phone.com app ticks all the boxes

Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.

Ratings Breakdown

Ease of use

Functionality

Pros:

The app design (for iPhone) is sleek and consistent with Apple products

Cons:

It is sometimes slow to connect calls, annoying at first setup

Verified

Reviewer

Events Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Easy to use, but kept crashing

It helped us communicate with our customers.

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons:

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

abdallah g.

Verified reviewer

Computer & Network Security

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Gorgeous, legal, and powerful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

strong speed Subscription plans are excellent and available to everyone

Cons:

Needs more updates Explanation of details about the service and how to provide it

Verified

Reviewer

Consumer Goods

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

Ok online phone service

A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.

Cons:

- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Powerful Cloud Based Phone System at the right price

We run our entire telephony on it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We compared 5 cloud based phone systems, and trialled one. There were only two possible choices for us, and Phone.com was the best there was. The system treats users more fairly where we can have users without bundles at no cost. There are no issues with international numbers either which are easy to obtain and apply. Finally the call charges are better, with more international landline and mobile minutes included in the bundles.

Cons:

The iOS app, really needs attention. It's substandard at the moment.

Showing 1 - 10 of 71 Reviews

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