Phone.com 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Phone.com

3.6

(70)

Pricing

Starting at $18.00 per month

About Phone.com

Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.

Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices.

Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.

Phone.com Screenshots

Phone.com Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

Basic

$18.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.

Plus

$27.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
Video conferencing.
50 standard voice features.
AI call routing and scheduling
IP desk phone compatible

Pro

$40.00

per user, per month

Plan includes:

Unlimited Minutes
One phone number per account and user.
Mobile and web apps.
50 standard voice features.
Video conferencing.
IP desk phone compatible
AI call routing and scheduling
Voicemail transcription.
Call recording
Call analytics.

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Phone.com Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Phone.com
Alerts/Notifications
API
Audio Calls
Audio/Video Recording
Automatic Transcription
Call Center Management
Call Conferencing
Caller ID
Call Queues
Call Scheduling
Call Screening
Call Transfer
Collaboration Tools
Conferencing
Contact Management
Custom Greetings/Messages
Electronic Hand Raising
Employee Directory
File Sharing
HD Audio/Video
Host Controls
International Calling
IVR
Meeting Management
Online Voice Transmission
Presentation Streaming
Private Chat
Purchasing & Receiving
Real-Time Chat
Recording
Remote Access/Control
Reporting/Analytics
Screen Sharing
SIP Trunking
SMS Messaging
Softphone
Two Way Audio & Video
Unified Communications
Video Chat
Video Conferencing
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Phone.com User Reviews

Overall Rating

3.6

Ratings Breakdown

40%

24%

11%

16%

Secondary Ratings

Ease of Use

3.7

Value for money

3.4

Customer support

3.5

Functionality

3.7

Fernando G.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Decent Phone System for Small Business

Previously 4

its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 4

Pros:

Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point

Cons:

poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app

Chassity W.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Look professional like a big organization

My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Cons:

I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

Reasons for choosing Phone.com

I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer.

Reasons for switching to Phone.com

The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use.

Becky A.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 12 months

Review source

Reviewed November 2024

Great when it works

Awesome when it works, but super glitchy and lately has been failing completely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).

Cons:

The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.

Reasons for choosing Phone.com

integration of features and price. Closest competitor was much more expensive and features were not integrated.

JACK G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Sound Big For Little Money

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons:

It currently does not have a google chrome extention.

Vendor Response

Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566.

Replied August 2019

Kristen K.

Verified reviewer

Retail

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed January 2022

Great software when ready to upgrade from all the free apps

Phone.com gives me an alternate line for my business so I no longer have to share my personal. It's made having meetings and getting to see who I'm talking to simple and worry free

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked that this software made upgrading from text now a smooth transition. The calls are clear and they don't drop. It feels more sophisticated and adult than my previous software.

Cons:

There were a few too many options and extras for me to handle without having to look everything up piece by piece.

Reasons for switching to Phone.com

I needed something more sophisticated

Vendor Response

Hi Kristin, We are delighted to hear that you are enjoying Phone.com. Our team is here to help if there is ever any way we can assist.

Replied February 2022

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed December 2023

They will torture you when you cancel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good price, good number, decent reliability.

Cons:

I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through.

Reasons for switching to Phone.com

Comcast was expensive. Phone.com was a better price.

Faby R.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Use to be good not anymore

It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use once you understand how to use it Self us online kiosk

Cons:

3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent

Gardner H.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

More than doubled their price

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons:

I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Dawn L.

Verified reviewer

Online Media

Used unspecified for unspecified

Review source

Reviewed August 2014

Terrible User Interface

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Ratings Breakdown

Pros:

Good custom message creation and phone queue.

Cons:

Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Matthew S.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 12 months

Review source

Reviewed August 2019

Affordable but buggy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Cons:

My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Reasons for choosing Phone.com

Affordability, HIPPA compliance

Vendor Response

Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.

Replied August 2019

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