Accu-Trax Office 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Accu-Trax Office

5.0

(5)

Pricing

Starting at $87.50 per month

About Accu-Trax Office

Accu-Trax
SERVICES
Accu-Trax is the most advanced route event tracking, customer management, and billing software platform on the market. Integrating Office, Navigator, and Gatehouse platforms with a user-friendly interface, Accu-Trax can take your team from the initial dispatch to final billing. In addition, it offers robust, seamless integration with our mailing and Online-Billpay services, cloud hosting, and many more exciting new tools and services.

Accu-Trax Office Screenshots

Accu-Trax Office Pricing and Plans

Starting price: $87.50 per month

Free Trial

Free Version

Basic

$87.50

per feature, per month

No plan information available

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Accu-Trax Office Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Accu-Trax Office
Audit Trail
Barcode Recognition
Billing & Invoicing
Commercial Properties
Customer Database
Dispatch Management
Equipment Tracking
GPS
Inventory Management
Job Tracking
Location Tracking
Residential Properties
Route Management
Routing
Scheduling
Waste Disposal
Waste Tracking

Accu-Trax Office User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.6

Have you used Accu-Trax Office and would like to share your experience with others?

Crystal F.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Intuitive software that created a positive change for our office

In my 20+ year experience in software purchases for our office, the process is almost always the same: lots of hype and promises. After the conversion, support slides off a bit and sometimes you are left hanging. It is very stressful to convert to new software! I have worked with the folks at BMS Technologies/Accu-Trax through other business solutions they offer for many years and their customer support has been unmatched, so when the decision was made to start looking for new customer software, I felt pretty confident that this conversion would be different than all the others I have experienced. Throughout the entire process, they were extremely organized, detail oriented, and available any time I needed them. When we went live, they provided an entire week of a dedicated support team for our company. Since then, they have given us the same level of attention and care. This company is so different than any vendor I have ever worked with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting tools, roll off scheduling, intuitiveness which has created better workflow, and customer search tool have been a game changer in the functionality of our office

Cons:

I do not have any negative things to say about this software. After 30+ years using other software, the data cleanup before conversion was painful, but that was to be expected. The Accu-Trax team supported me throughout the entire process.

Reasons for choosing Accu-Trax Office

My experience with their customer service team, the competitive pricing, and the functionality of their product were why we chose Accu-Trax over other products. Another thing that excited me about this company is their eagerness to to add more and more features. From the beginning of this project, they have encouraged me to submit any product/feature enhancements I could think of. In just 8 months since we went live, they have already developed and rolled out several of my requests. It is so refreshing to not be stuck in the box of the software we are using. This product is flexible and the development team provides regular updates with new features.

Reasons for switching to Accu-Trax Office

We had grown out of the reporting and search capabilities that our old program offered

Jessy D.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Fabulous software for daily use

I have been spoiled to use Accu-Trax Office. We have had many specialized fixes or requests in how our company uses the software and ATO has been amazing at meeting our needs.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There have been many improvements in this software over our previous that have made daily tasks much more efficient. Customer support is amazing and prompt with any issues we have found. There is enough flexibility in how a company can set up the software that enables it to be used for almost all our needs.

Cons:

The operation is very click intensive. Many functions require multiple location clicks which seems inefficient for repeated use.

Vendor Response

Jessy, thank you for the kind words and input. Client feedback is the primary means for our company to improve the product, and we will continue to do so!

Replied November 2021

Jason L.

Verified reviewer

Environmental Services

2-10 employees

Used daily for more than 2 years

Reviewed November 2021

Best account management software

We have been using Accu-Trax software since the mid 80's. We tried switching to different software in 2005 but quickly realized that was a major mistake. More expensive, less features and horrible customer service. Accu-Trax is amazing. We wouldn't be able to function without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accu-trax allows us to manage the refuse side of our business and the mobile document destruction side all in one program. The scheduling features work great for the dynamic mobile shredding customers that need different service levels at different locations with different prices. Printed forms can be customized by the user. No need to call for support just to make a form change. The mobile route software is amazing! Drivers can bill customers for extras with a simple push of a button (the office can review the charges) and a picture of the extras is recorded on the customer account so the office staff can reference if the customer disputes the charge. That feature alone creates a profit making the mobile route devices a revenue generator each month.

Cons:

Not many cons since the staff at Accu-Trax will quickly fix any problems.

Reasons for choosing Accu-Trax Office

None had all the features or support we needed.

Jennifer T.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Great software made by a Great company

Everyone at every level is very helpful and been great to work with. They really know their business and make sure any questions you have are answered right away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I really liked was the ability to capture all the account information we needed. Plus how easy it is to bill and training was a breeze.

Cons:

Haven't been disappointed with anything or anyone.

Jessica B.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Amazing software and company to back it

From the first day I called until the end of my training their team was there with me in any and every way that I needed them to be. Amazing customer service from start to finish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is affordable and easy to use. I can customize it to my needs and use as few or as many features as I need to as my business grows. The software is hands down the best decision I ever made and the customer support team is above all the best I have ever had the pleasure to work with. I recommend this to trash haulers from 100 customers to 1,000,000!

Cons:

The thing that I like the least is that I didn’t discover it years ago.

Showing 1 - 5 of 5 Reviews