Formstack Forms 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Formstack Forms

4.0

(120)

Pricing

Starting at $83.00 per month

About Formstack Forms

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.

Formstack Forms offers multiple features, including integrations with various payment processors, cloud-storage providers, CRMs, accounting tools, project management software, and more. Formstack Forms puts data security first and supports HIPAA use cases. With features like data encryption, SCIM, and invisible reCAPTCHA, its helps keep user data safe.

Formstack Forms Screenshots

Formstack Forms Pricing and Plans

Starting price: $83.00 per month

Free Trial

Free Version

Forms

$83.00

per user, per month

Plan includes:

20 Digital Forms
1,000 Submissions Per Form
Drag-and-Drop Form Builder
Custom Themes
Pass Form data to 150 tools
Payment Integrations

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Formstack Forms Features

Popular features found in Business Process Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Collaboration Tools
Data Import/Export
Document Management
Drag & Drop
Reporting/Analytics
Task Management
Third-Party Integrations
Workflow Management
More features of Formstack Forms
Activity Dashboard
Alerts/Notifications
API
Attendee Tracking
Autofill
Badge Management
Calendar Management
Class Registration
Compliance Tracking
Conditional Logic
Contact Management
CRM
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Analysis Tools
Data Capture and Transfer
Data Connectors
Data Extraction
Data Security
Data Visualization
Electronic Signature
Email Management
Email Marketing
Email Reminders
Event Management
Event Registration
Forms Automation
Forms Creation & Design
Forms Management
Full Text Search
Graphical Workflow Editor
Group Registration
HIPAA Compliant
Marketing Automation
Mobile Access
Mobile Survey
No-Code
Offline Response Collection
Online Registration
Payment Processing
Process Modeling & Designing
Process/Workflow Automation
Question Branching
Question Library
Question Piping
Randomization
Refund Management
Registration Management
Reminders
Response Quotas
Response Validation
Rules-Based Workflow
Self Check-In/Check-Out
Single Sign On
Site Intercept Survey
Skip Logic
SSL Security
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Task Progress Tracking
Templates
URL Customization
User Management
Version Control
Web Forms
Workflow Configuration

Formstack Forms Integrations

Amazon Cloud Search

Campaign Monitor by Marigold

Salesforce Marketing Cloud Account Engagement

Meta for Business

Twitter/X

authorize.net

See all 46 integrations

Formstack Forms User Reviews

Overall Rating

4.0

Ratings Breakdown

47%

33%

11%

Secondary Ratings

Ease of Use

4.0

Value for money

3.7

Customer support

3.6

Functionality

4.0

Mary H.

Verified reviewer

Financial Services

Used daily for more than 2 years

Review source

Reviewed January 2018

Formstack is crucial to an efficient small business

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons:

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Vendor Response

Hi Mary! Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Replied January 2018

Atour T.

Verified reviewer

Research

51-200 employees

Used daily for free trial

Review source

Reviewed November 2023

Workflow routes are a useful tool for streamlining team-based processes.

Salesforce and Formstack interface smoothly, enabling data to be gathered and recorded on pertinent documents. Questions and problems are promptly addressed by Formstack support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this.

Cons:

Better back-end form storing organization structure. The capacity to replicate forms and guarantee that every rule is copied over. High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more.

Reasons for switching to Formstack Forms

More comprehensive and interesting information might be displayed on the Form Manager dashboard.

Vendor Response

Hi Atour, I just wanted to drop you a quick note to say thanks for your great review. We're thrilled to hear that you're enjoying our product. Your support means the world to us. If you ever have questions or need assistance, feel free to reach out anytime—formstack@formstack.com Thanks again! Best, Caitlin

Replied November 2023

Raphael B.

Verified reviewer

Renewables & Environment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Outdated, expensive, lousy support

Horrible and getting Worse as weeks pass

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

None whatsoever. The product is outdated. Complex to use.

Cons:

Support is rude. Inefficiënt. slow. The product is way too expansive

Rachel S.

Verified reviewer

Religious Institutions

2-10 employees

Used other for more than 2 years

Review source

Reviewed October 2020

Need forms that are highly functional and also look good? Yep...Formstack.

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us.

Cons:

Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it.

Reasons for choosing Formstack Forms

Cost was the main factor as well as the ability to produce complex forms.

Reasons for switching to Formstack Forms

For the complexity of our event registrations, we needed something more than Google Forms (which we still use for more basic forms all the time).

Heejin H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed October 2022

Great for creating customisable, complex forms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Formstack has features (such as conditions and logic) that allow you to make customizable and efficient forms to reduce survey exhaustion. Google forms is ok for basic forms and great since it's free, but limited in its features. Formstack is the comprehensive software for complex forms.

Cons:

My one criticism is that it was difficult to view and share all the file submissions from forms. We would collect quite a few file attachments from each form submission and have to download them all and reupload them to a cloud to share with team members.

Reasons for switching to Formstack Forms

Google forms did not have the features I needed

Vendor Response

Heejin, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Have a great day.

Replied February 2023

John P.

Verified reviewer

Environmental Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Formstack Tech support

Field service request support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the software can fill many gaps in our current technology platforms

Cons:

the support is way to slow, I have had a ticket open for 2 weeks with no reply and we are in the proof of concept stage as a gap filler in our technology platform- i have sent several follow up emails pleading for support with nothing back

Reasons for choosing Formstack Forms

features, familiarity had used the product before

Reasons for switching to Formstack Forms

more features

Vendor Response

Hi John, we're really sorry to hear this. It seems like there may be a disconnect in our communications. Our Support Team typically replies within a 24 hour timespan. We will forward this review to them to reach out as soon as possible and investigate the communication issue further. If you would like to reach out to them as well, you can email our team directly at support@formstack.com. Thank you for taking the time to leave your feedback as it helps us continue to enhance our product and customer service.

Replied November 2019

Ron S.

Verified reviewer

Education Management

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2019

Good program for moving paper forms online

Very good, been able to administer tests for people online that we previously could not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Relatively easy to duplicate your paper form online. Inspection forms, test etc.. can be created with relative ease for most users.

Cons:

More complex form may require paid for support, but the fact that this is available is a great asset for our company.

Reasons for switching to Formstack Forms

Goformz allows users to download a copy of the proprietary form.

Jeremy C.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed June 2024

Poor Service, Poor Product

I hated that you couldn't get ahold of any one. If we needed a form revamped, only they could do it and connecting with them was impossible. It became an impossibility of performance and we had to leave.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think that they potentially could have given us usable forms, but the process was too cumbersome and the service was poor.

Cons:

They wouldn't work with us and we opted to cancel, but they refused to release us from what they thought were contractual obligations. If you don't deliver what we contract for, then you better believe that we are not going to pay. They are unyielding. We paid over $2500 for nothing.

Cayley V.

Verified reviewer

Architecture & Planning

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed April 2024

Forms fail randomly and no support is available

Started good Now expensive and not supported

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Was the only option when I started over 10 years sgo

Cons:

No support Buggy sending Expensive No flexibility

Earle K.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Uggh....

I wish I could tell a different story, but unfortunately, we had a terrible experience with the software and the "support" team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is completely web based. That is really the only good point about the solution.

Cons:

Where do I begin? Our team who used this software constantly received Error: -1 (Submission could not be updated) when editing a form. This was our Care team and they were typing notes from a meeting, and this error would cause all the notes to be lost. We contacted support, and instead of being helpful, they blamed it on the browser (when we had tried all possible browsers (IE, Firefox, Opera, Chrome, Safari, and even Edge) and were able to replicate the issue on all of them. Then support said it was our internet connection. After receiving this error, we performed speed tests and were getting higher performance than what our contract said we should get (well above the recommendations Formstack had). Then they said it was because we were using a VPN (which we were not). After all of this, the next person told us to try a different browser, then test internet speed, and then turn off VPN. This nightmare went on for weeks when we finally cut ties with them.

Showing 1 - 10 of 120 Reviews

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