ContinuLink Software


 

ContinuLink is a comprehensive web-based solution that is specifically designed to meet the needs of businesses in the home care industry. It's one of the only web-based solutions on the market today that can handle the complex billing requirements of Medicaid, Medicare, commercial insurers and private pay equally.

With ContinuLink, skilled and non-skilled home care and private duty agencies alike can streamline agency operations, increase profitability and improve compliance, all while delivering the highest level of care. The software is extremely scalable and can support a patient census or agency of any size. We really like that it's intuitive enough that a small agency wouldn't be intimidated by its toolset; the software isn't bloated with unnecessary features.

Because ContinuLink is a web-based solution, it can be accessed from any device with an Internet connection, including smartphones. This anytime, anywhere accessibility ensures that every member of the team stays connected, even when they're out in the field.

Some of the features included in the software include specially designed Point of Care devices, integrated telephony and Google Maps, a portal for both family and caregivers and robust billing applications, to name a few. In addition to Point of Care, billing and scheduling, ContinuLink also includes functions for managing HR records like licenses and certifications.

ContinuLink is a great fit for agencies looking to better manage patient care at every step.

 

ContinuLink - Physician Portal
 
  • ContinuLink - Physician Portal
    Physician Portal
  • ContinuLink - Dashboard
    Dashboard
  • ContinuLink - CRM
    CRM
  • ContinuLink - Medication Profile
    Medication Profile
  • ContinuLink - Vital Sign Trending
    Vital Sign Trending
  • ContinuLink - Scheduling
    Scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

19 Reviews of ContinuLink

 

Start your review of ContinuLink

Click to start
http://www.softwareadvice.com/home-health/continulink-hh-review/
Software Advice Reviews (13)
More Reviews (6)

Showing 1-13 of 13

Brooke from Acute Nursing Care LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Axxess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Axxess is the most user friendly software that I have worked with. The system is laid out very clear and it is easy to navigate through. Customer support provides a quick response time to any of the needs of our business.

Pros

Easy to navigate through and find appropriate information/forms.

Cons

I do not feel that there are any.

Advice to Others

Very user friendly system.

 
 

Brandy from Acute Nursing Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Axxess Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loving it. Easy to use in many different ways. Offers on site training to help it you are in need. Really like that all the clients needs can be meet in the same system.

Pros

Very user friendly.

Cons

At times it can be a little slow.

 
 

shelly from Acute Nursing Care Llc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We trialed this in 2015 and could not get it off the ground. The trainers were rude and was not helpful. If felt very old like I took a step back into the 90's with double and triple entering items that typically carry over on software today.

Advice to Others

Re think it.

 
 

Justin from Team Select Private Duty
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Schedule Friendly LTC Medicaid Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ContinuLink was a user-friendly, schedule centric software system. ContinuLink has wonderful features, including the backend support crucial to an agency's success, especially in the areas of billing and authorization. It is an easy system to train new users on and was received well within our organization.

Pros

Scheduler Friendly
Great backend tools for billing and authorization

Cons

Customer Support was lacking
Reporting was needing massive improvements
Financials often times were off and support didn't clarify answers with our teams

 
 

John from Garrity Home Health
Specialty: Home Health Care

November 2014

November 2014

I like it a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the Medicaid billing features for my location.

Likes Least

There's nothing I really don't like about the product, personnel, or services.

Recommendations

You should definitely check it out in your evaluation process!

 
 

Heidi from The Homemakers Health Services
Specialty: Home Health Care

October 2014

October 2014

Training and Set-up

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with.

Likes Least

In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent.

Recommendations

Ask the same questions multiple times to ensure that you get a consistent answer as to functionality and interface. We found some inconsistency in what we understood the system could/would do from the demo to what we now know it can really do. Ask the vendor to define exactly what a term/function means to them so you can be sure you understand it in the same way.

 
 

Nancy from Well Healthcare
Specialty: Home Health Care

August 2014

August 2014

ContinuLink solved our issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They understand all of my business needs. As they say in the sales process, it's not all the software; you must be willing to change your processes. We grew our business 34% in the last year and did not add a back office person. Talk about ROI.

Likes Least

There's nothing I don't like. They are some of the most impressive people in the industry.

Recommendations

Don't fall for marketing. You will hear others say they have 5,000 customers, and we all know there are 10,000 in all of home care. You need an honest partner that will grow with you and change as the industry changes.

 
 

Rob from Together
Specialty: Home Health Care

June 2014

June 2014

ContinuLink Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are just completing the ContinuLink implementation for our agency. The revenue cycle management and authorization tracking with real-time payer verification is wonderful.

Likes Least

A bit of initial training was necessary. We did get over the learning curve fairly quickly.

Recommendations

Look at the key functionality related to scheduling/authorization and caregiver matching and make sure your system can meet your future needs

 
 

Jordan from Oakmark Partners
Specialty: Home Health Care

June 2014

June 2014

ContinuLink, an overall great software system!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Many of our clients use ContinuLink and rave about this easy to use software. The complex billing techniques for multitudes of services are made simple with this one product. The ContinuLink technology has helped our clients understand the best ways to maximize and improve their businesses.

Likes Least

So far, our clients have said only positive things about this technology. Also, as a web-based program, it has made it incredibly easy to review their books and financials.

Recommendations

This software has helped our clients with billing many different lines of business. Further evaluations could go more in depth with the functionality as it relates to each of the service lines.

 
 

Cruz from Bwell Health Care
Specialty: Home Health Care

June 2014

June 2014

ContinuLink changed my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth.

ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

Likes Least

My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.

Recommendations

If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

 
 

Mary from Sonrisas Therapies

January 2013

Date: January 2013

 

Vicki from Aloha Home Care

June 2012

Date: June 2012

 

Jim from Best Home Care

June 2012

Date: June 2012

 
 
Write a Review