ContinuLink Software


 

ContinuLink is a comprehensive web-based solution that is specifically designed to meet the needs of businesses in the home care industry. It's one of the only web-based solutions on the market today that can handle the complex billing requirements of Medicaid, Medicare, commercial insurers and private pay equally.

With ContinuLink, skilled and non-skilled home care and private duty agencies alike can streamline agency operations, increase profitability and improve compliance, all while delivering the highest level of care. The software is extremely scalable and can support a patient census or agency of any size. We really like that it's intuitive enough that a small agency wouldn't be intimidated by its toolset; the software isn't bloated with unnecessary features.

Because ContinuLink is a web-based solution, it can be accessed from any device with an Internet connection, including smartphones. This anytime, anywhere accessibility ensures that every member of the team stays connected, even when they're out in the field.

Some of the features included in the software include specially designed Point of Care devices, integrated telephony and Google Maps, a portal for both family and caregivers and robust billing applications, to name a few. In addition to Point of Care, billing and scheduling, ContinuLink also includes functions for managing HR records like licenses and certifications.

ContinuLink is a great fit for agencies looking to better manage patient care at every step.

 

ContinuLink - Physician Portal
 
  • ContinuLink - Physician Portal
    Physician Portal
  • ContinuLink - Dashboard
    Dashboard
  • ContinuLink - CRM
    CRM
  • ContinuLink - Medication Profile
    Medication Profile
  • ContinuLink - Vital Sign Trending
    Vital Sign Trending
  • ContinuLink - Scheduling
    Scheduling
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

22 Reviews of ContinuLink

 
Software Advice Reviews (16)
More Reviews (6)

Showing 1-16 of 16

from Acute Nursing Care LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Axxess

Ease-of-use

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Value for Money

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Support

Axxess is the most user friendly software that I have worked with. The system is laid out very clear and it is easy to navigate through. Customer support provides a quick response time to any of the needs of our business.

Pros

Easy to navigate through and find appropriate information/forms.

Cons

I do not feel that there are any.

Advice to Others

Very user friendly system.

 
 

from Acute Nursing Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

Axxess Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Support

Loving it. Easy to use in many different ways. Offers on site training to help it you are in need. Really like that all the clients needs can be meet in the same system.

Pros

Very user friendly.

Cons

At times it can be a little slow.

 
 

from Acute Nursing Care Llc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

Horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We trialed this in 2015 and could not get it off the ground. The trainers were rude and was not helpful. If felt very old like I took a step back into the 90's with double and triple entering items that typically carry over on software today.

Advice to Others

Re think it.

 
 

from Team Select Private Duty
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Schedule Friendly LTC Medicaid Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

ContinuLink was a user-friendly, schedule centric software system. ContinuLink has wonderful features, including the backend support crucial to an agency's success, especially in the areas of billing and authorization. It is an easy system to train new users on and was received well within our organization.

Pros

Scheduler Friendly
Great backend tools for billing and authorization

Cons

Customer Support was lacking
Reporting was needing massive improvements
Financials often times were off and support didn't clarify answers with our teams

 
 

from Garrity Home Health
Specialty: Home Health Care

I like it a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the Medicaid billing features for my location.

Likes Least

There's nothing I really don't like about the product, personnel, or services.

Recommendations

You should definitely check it out in your evaluation process!

 
 

from The Homemakers Health Services
Specialty: Home Health Care

Training and Set-up

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with.

Likes Least

In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent.

Recommendations

Ask the same questions multiple times to ensure that you get a consistent answer as to functionality and interface. We found some inconsistency in what we understood the system could/would do from the demo to what we now know it can really do. Ask the vendor to define exactly what a term/function means to them so you can be sure you understand it in the same way.

 
 

from Well Healthcare
Specialty: Home Health Care

ContinuLink solved our issues

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

They understand all of my business needs. As they say in the sales process, it's not all the software; you must be willing to change your processes. We grew our business 34% in the last year and did not add a back office person. Talk about ROI.

Likes Least

There's nothing I don't like. They are some of the most impressive people in the industry.

Recommendations

Don't fall for marketing. You will hear others say they have 5,000 customers, and we all know there are 10,000 in all of home care. You need an honest partner that will grow with you and change as the industry changes.

 
 

from Together
Specialty: Home Health Care

ContinuLink Implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We are just completing the ContinuLink implementation for our agency. The revenue cycle management and authorization tracking with real-time payer verification is wonderful.

Likes Least

A bit of initial training was necessary. We did get over the learning curve fairly quickly.

Recommendations

Look at the key functionality related to scheduling/authorization and caregiver matching and make sure your system can meet your future needs

 
 

from Oakmark Partners
Specialty: Home Health Care

ContinuLink, an overall great software system!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Support
Likes Best

Many of our clients use ContinuLink and rave about this easy to use software. The complex billing techniques for multitudes of services are made simple with this one product. The ContinuLink technology has helped our clients understand the best ways to maximize and improve their businesses.

Likes Least

So far, our clients have said only positive things about this technology. Also, as a web-based program, it has made it incredibly easy to review their books and financials.

Recommendations

This software has helped our clients with billing many different lines of business. Further evaluations could go more in depth with the functionality as it relates to each of the service lines.

 
 

from Bwell Health Care
Specialty: Home Health Care

ContinuLink changed my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth.

ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

Likes Least

My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.

Recommendations

If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

 
 

from Sonrisas Therapies

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer.

  Response: Meredith, Procura Home Health Systems

Date: February 2013

February 2013

 

ContinuLink strives to meet the needs of all of our customers, and understands that each organization has unique business needs and mixes. As such, our sales team as a practice will run scenarios of business mixes to demonstrate the full functionality of our system to prospective customers during the sales process. As with any new system implementation there will be the need to modify existing business processes and Customer's must be willing and prepared to embrace change, especially if it improves efficiency and productivity; to obtain these benefits, the Customer must be prepared to be trained according to our time tested curriculum and best practices.

We sincerely tried to meet this customers every request as we do with all of our customers; We never want to lose a customer, especially one that views our software as excellent in the home health space. However, training is an integral part of a system implementaton process and there must be a customer commitment to participate in the training without rescheduling, missing and canceling virtually every training session we tried to deliver and yet expect to know how to operate a sophisticated system.

 

from Sonrisas Therapies

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer.

  Response: Meredith, Procura Home Health Systems

Date: February 2013

February 2013

 

ContinuLink strives to meet the needs of all of our customers, and understands that each organization has unique business needs and mixes. As such, our sales team as a practice will run scenarios of business mixes to demonstrate the full functionality of our system to prospective customers during the sales process. As with any new system implementation there will be the need to modify existing business processes and Customer's must be willing and prepared to embrace change, especially if it improves efficiency and productivity; to obtain these benefits, the Customer must be prepared to be trained according to our time tested curriculum and best practices.

We sincerely tried to meet this customers every request as we do with all of our customers; We never want to lose a customer, especially one that views our software as excellent in the home health space. However, training is an integral part of a system implementaton process and there must be a customer commitment to participate in the training without rescheduling, missing and canceling virtually every training session we tried to deliver and yet expect to know how to operate a sophisticated system.

 

from Aloha Home Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database.

We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention.

We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered.

We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

 

from Aloha Home Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database.

We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention.

We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered.

We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

 

from Best Home Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

ContinuLink has changed my business. ContinuLink's ability to bill all state and federal programs in one system is what we have needed for years. I finally found a software company that can handle not only my Medicare, but also my 14 different Medicaid waiver programs.

Wow, nice job ContinuLink.

 

from Best Home Care

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

ContinuLink has changed my business. ContinuLink's ability to bill all state and federal programs in one system is what we have needed for years. I finally found a software company that can handle not only my Medicare, but also my 14 different Medicaid waiver programs.

Wow, nice job ContinuLink.

 
 
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