--- title: "SAP Conversational AI Software Reviews, Demo & Pricing - 2026" description: "Review of SAP Conversational AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/app-development/sap-conversational-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / SAP Conversational AI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SAP Conversational AI Review Custom quote Free version Free trial 1 plan Wondering if SAP Conversational AI is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SAP Conversational AI 4.6 [(5)](https://www.softwareadvice.com/app-development/sap-conversational-ai-profile/#reviews) Pricing Pricing available upon request ### About SAP Conversational AI SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer more personalized service to customers. It includes functionalities for handling natural language processing, machine learning algorithms for predictive analytics and text analytics tools for sentiment analysis. The software can be used in customer service portals, sales engagement platforms, chatbots for e-commerce sites, or internal applications like employee onboarding processes or knowledge management systems. SAP Conversational AI uses analytics tools that allow users to monitor customer interaction history and make adjustments as necessary. Do you work for SAP Conversational AI? [Manage this product listing](https://www.g2.com/products/sap-conversational-ai/claim_requests/new?auto=true) Wondering if SAP Conversational AI is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## SAP Conversational AI User Interface ## Popular SAP Conversational AI Alternatives Main Product SAP Conversational AI 4.6 [(5)](https://www.softwareadvice.com/app-development/sap-conversational-ai-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 4.60Value for money - 4.20Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/) 4.9 [(47)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.81Value for money - 4.89Customer support - 4.85Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Ada](https://www.softwareadvice.com/product/171805-Ada-Support/) 4.7 [(15)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) Ratings Breakdown - 4.40Ease of use - 4.27Value for money - 4.58Customer support - 4.33Functionality Pricing Starting at $60000.00 per year Get Price Alternative Product [Amio](https://www.softwareadvice.com/live-chat/amio-profile/) 4.9 [(17)](https://www.softwareadvice.com/live-chat/amio-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.92Value for money - 4.88Customer support - 4.82Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Cresta](https://www.softwareadvice.com/quality-assurance/cresta-profile/) 5.0 [(2)](https://www.softwareadvice.com/quality-assurance/cresta-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.50Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Eloquant](https://www.softwareadvice.com/customer-satisfaction/eloquant-profile/) 4.3 [(19)](https://www.softwareadvice.com/customer-satisfaction/eloquant-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 3.86Value for money - 4.18Customer support - 4.37Functionality Pricing Available upon request Get Price ## SAP Conversational AI Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SAP Conversational AI Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of SAP Conversational AI Access Controls/Permissions API Collaboration Tools Contextual Guidance Graphical User Interface Integrated Development Environment Intent Recognition Live Chat Machine Learning Multi-Channel Communication Multi-Language Predictive Analytics Reporting/Analytics Sentiment Analysis Software Development Speech Recognition Third-Party Integrations Workflow Automation ## SAP Conversational AI User Reviews ## SAP Conversational AI customer ratings - Overall rating: 4.6/5 - Total reviews: 5 ### Rating distribution - 5 stars: 3 reviews (60%) - 4 stars: 2 reviews (40%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.6/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- Have you used SAP Conversational AI and would like to share your experience with others? ### SAP Coversation AI - Overall rating: 4/5 - Reviewer: Vishal T. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I made the user life simple without logging to SAP system and complete high prority task in few mins #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is no code platform application. Easy to develop and integrate with SAP and Non-SAP products. It has functinality to dp webhook calls. #### Cons Can add functionality like file sharing and can bring more chat funcationality like location sharing. --- ### Really ease the process of building chatbots: Recast.AI takes care of the most tedious stuff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Thanks to Recast.AI, I was able to build and maintain several multilingual bots, over numerous channels (essentially Messenger, Twitter, Slack, Telegram). I've been using the platform for 5 months but already witnessed three major updates: 1. All languages supported - Recast.AI can handle all the languages that exist in the world. How crazy is that? 2. Accelerated training: when you write up suggestions to populate your intent on Recast.AI, it suggests you some automatically, drastically speeding up the training. 3. Skills: a new approach to build the conversation flow which took a few days to get used to but now allow me to be much faster when building bots. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First of all, the language processing on Recast.AI is truly impressive. Here are its main pros: - Unmatched NLP API. I tried API.ai (now Dialogflow), Watson and Azure API (Microsoft) but none is as precise in terms of entity recognition. - Entity Enrichment: Recast.AI adds useful data when an entity is recognized. For instance, if a location is recognized you'll get its latitude, longitude and google maps ID which greatly simplifies its processing. - Efficient training: Recast.AI API was built to be efficient, even on small datasets. You don't need thousands of entries for a very precise recognition, a few dozens are usually enough. The bot building platform itself comes with numerous pros: - The collaborative approach streamlines the development of a bot. Skills, intents and entities can all be forked which allows you to easily reuse common bot elements built by the community. - Totally free for individuals, with an absurdly high rate limiting (220 000 messaged processed/day): you'll never reach the limit, unless your bot become a worldwide superstar. #### Cons - The user interface could be improved, some settings are hard to find and the UX is not always simple. - Bot usage analytics are still a bit limited - Documentation/tutorials are not exhaustive yet. --- ### I'm a complete beginner in chatbot creation. This platform is so easy to use and really powerful. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating a bot was incredibly easy. From the inception to the deployment on the messaging app, you're well guided and everything is packaged. The first aspect I appreciated the most was the User Interface and the User Experience : all the needed elements are easy to access and easy to use. The second thing I liked was the Artificial Intelligence behind the interface... I was amazed by the capacity of understanding of the machine, the detection of the intention and the data enrichment. Last point I liked was the step by step guide to deploy the chatbot on a messaging app. Deploy a bot on Telegram took me less than 5 minutes. So easy that even my grandma could do it! #### Cons Everything was so easy that I was a bit lost with all the functionalities. It took me a full day to understand by my own all the capacities of this platform. The documentation may need to be a bit more complete with concrete examples. --- ### Solid application to build out of the box Chatbots. - Overall rating: 5/5 - Reviewer: Ayush C. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Beautiful PaaS for building Chatbots #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros 1. The ease and Simplicity gives you more freedom to choose channels to host Chatbots 2. The payload for adding more data types is unique #### Cons 1. Adding a fast customer support would be appreciated 2. Dividing bots based on the use cases would be a big plus point too. --- ### I've been started to work with Recast since 3 month and.. Wow ! It's a real pleasure to work with it - Overall rating: 4/5 - Reviewer: Marc S. - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really enjoy the interface and the esay API they give us. Everything is clear and easy to access. The bot builder is so useful because we can easily see our workflow and the links between skills. #### Cons The documentation is, in my opinion, the big problem of Recast. They just must to update it quickly and all will be good. More features are coming for Q1 of 2018. Well, i'm waiting to see that :) --- Showing 1 - 5 of 5 Reviews ## Other Top Recommended Chatbot Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3060) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1394) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) **4.2** (526) Recently recommended **0** times Stuck Between Options? Our experts can help you compare SAP Conversational AI with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice