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SAP Conversational AI

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Overview

SAP Conversational AI 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

SAP Conversational AI
SAP Conversational AI
4.6
(5)

Pricing

Pricing available upon request

About SAP Conversational AI

SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer more personalized service to customers. It includes functionalities for handling natural language processing, machine learning algorithms for predictive analytics and text analytics tools for sentiment analysis.

The software can be used in customer service portals, sales engagement platforms, chatbots for e-commerce sites, or internal applications like employee onboarding processes or knowledge management systems. SAP Conversational AI uses analytics tools that allow users to monitor customer interaction history and make adjustments as necessary.

SAP Conversational AI Screenshots

0
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SAP Conversational AI Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    SAP Conversational AI Features

    • Popular features found in Conversational AI Platform
      Chatbot
      Code-free Development
      Intent Recognition
      Live Chat
      Multi-Language
      Pre-Configured Bot
      Speech Recognition
    • More features of SAP Conversational AI
      Access Controls/Permissions
      AI/Machine Learning
      API
      Collaboration Tools
      Contextual Guidance
      For Developers
      Graphical User Interface
      Integrated Development Environment
      Machine Learning
      Multi-Channel Communication
      Natural Language Processing
      Predictive Analytics
      Process/Workflow Automation
      Reporting/Analytics
      Sentiment Analysis
      Software Development
      Third-Party Integrations

    SAP Conversational AI User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    60%

    4

    40%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.2

    Value for money

    4.6

    Customer support

    4.2

    Functionality

    4.2

    Have you used SAP Conversational AI and would like to share your experience with others?

    Vishal's profile

    Vishal T.

    Verified reviewer

    Electrical/ Electronic Manufacturing

    201-500 employees

    Used weekly for free trial

    Review source

    Reviewed February 2022

    SAP Coversation AI

    4

    I made the user life simple without logging to SAP system and complete high prority task in few mins

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    2
    Functionality
    icon
    Pros:
    It is no code platform application. Easy to develop and integrate with SAP and Non-SAP products. It has functinality to dp webhook calls.
    Cons:
    Can add functionality like file sharing and can bring more chat funcationality like location sharing.

    Read More

    VR

    Verified
    Reviewer

    Used daily for less than 6 months

    Review source

    Reviewed December 2017

    Really ease the process of building chatbots: Recast.AI takes care of the most tedious stuff

    5

    Thanks to Recast.AI, I was able to build and maintain several multilingual bots, over numerous channels (essentially Messenger, Twitter, Slack, Telegram). I've been using the platform for 5 months but already witnessed three major updates: 1. All languages supported - Recast.AI can handle all the languages that exist in the world. How crazy is that? 2. Accelerated training: when you write up suggestions to populate your intent on Recast.AI, it suggests you some automatically, drastically speeding up the training. 3. Skills: a new approach to build the conversation flow which took a few days to get used to but now allow me to be much faster when building bots.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    First of all, the language processing on Recast.AI is truly impressive. Here are its main pros: - Unmatched NLP API. I tried API.ai (now Dialogflow), Watson and Azure API (Microsoft) but none is as precise in terms of entity recognition. - Entity Enrichment: Recast.AI adds useful data when an entity is recognized. For instance, if a location is recognized you'll get its latitude, longitude and google maps ID which greatly simplifies its processing. - Efficient training: Recast.AI API was built to be efficient, even on small datasets. You don't need thousands of entries for a very precise recognition, a few dozens are usually enough. The bot building platform itself comes with numerous pros: - The collaborative approach streamlines the development of a bot. Skills, intents and entities can all be forked which allows you to easily reuse common bot elements built by the community. - Totally free for individuals, with an absurdly high rate limiting (220 000 messaged processed/day): you'll never reach the limit, unless your bot become a worldwide superstar.
    Cons:
    - The user interface could be improved, some settings are hard to find and the UX is not always simple. - Bot usage analytics are still a bit limited - Documentation/tutorials are not exhaustive yet.

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    VR

    Verified
    Reviewer

    1001-5000 employees

    Used weekly for less than 6 months

    Review source

    Reviewed January 2018

    I'm a complete beginner in chatbot creation. This platform is so easy to use and really powerful.

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Creating a bot was incredibly easy. From the inception to the deployment on the messaging app, you're well guided and everything is packaged. The first aspect I appreciated the most was the User Interface and the User Experience : all the needed elements are easy to access and easy to use. The second thing I liked was the Artificial Intelligence behind the interface... I was amazed by the capacity of understanding of the machine, the detection of the intention and the data enrichment. Last point I liked was the step by step guide to deploy the chatbot on a messaging app. Deploy a bot on Telegram took me less than 5 minutes. So easy that even my grandma could do it!
    Cons:
    Everything was so easy that I was a bit lost with all the functionalities. It took me a full day to understand by my own all the capacities of this platform. The documentation may need to be a bit more complete with concrete examples.

    Read More

    AC

    Ayush C.

    Verified reviewer

    Business Supplies and Equipment

    5001-10000 employees

    Used weekly for less than 2 years

    Review source

    Reviewed January 2018

    Solid application to build out of the box Chatbots.

    5

    Beautiful PaaS for building Chatbots

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    1. The ease and Simplicity gives you more freedom to choose channels to host Chatbots 2. The payload for adding more data types is unique
    Cons:
    1. Adding a fast customer support would be appreciated 2. Dividing bots based on the use cases would be a big plus point too.

    Read More

    MS

    Marc S.

    1001-5000 employees

    Used daily for less than 6 months

    Review source

    Reviewed December 2017

    I've been started to work with Recast since 3 month and.. Wow ! It's a real pleasure to work with it

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I really enjoy the interface and the esay API they give us. Everything is clear and easy to access. The bot builder is so useful because we can easily see our workflow and the links between skills.
    Cons:
    The documentation is, in my opinion, the big problem of Recast. They just must to update it quickly and all will be good. More features are coming for Q1 of 2018. Well, i'm waiting to see that :)

    Read More

    Showing 1 - 5 of 5 Reviews

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