Epicor Service CRM 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Epicor Service CRM is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Epicor Service CRM

5.0

(1)

Pricing

Pricing available upon request

About Epicor Service CRM

Epicor Service CRM is a web-based customer retention solution for automotive service providers. It helps you stay connected with customers and drive business into your service bays.

With Epicor Service CRM you can build stronger relationships with customers, meet customer expectations in all interactions and identify and address issues before they become bigger problems.

Epicor Service CRM is the solution for automotive service businesses that want to improve their customer retention capabilities and make sure they're reaching their customers more effectively. It helps you increase the number of repeat customers that come back to your business, as well as reduce the cost of acquiring new customers.

Epicor Service CRM Screenshots

Epicor Service CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Epicor Service CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Epicor Service CRM
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Responses
Call Reminders
Campaign Management
Communication Management
Confirmations/Reminders
Contact Database
CRM
Customer Communication
Customer Data Management
Customer Engagement
Customer History
Customer Segmentation
Dashboard
Email Campaign Management
Email Marketing
Email Reminders
Engagement Tracking
Gift Card Management
Interaction Tracking
Loyalty Cards
Loyalty Program
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Online Booking
Promotions Management
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Reminders
Repair Tracking
Reporting & Statistics
Rescheduling
Retention Tracking
Rewards Management
Scheduling
Service History
SMS Marketing
SMS Messaging
SMS Reminders
Social Media Integration
Third-Party Integrations
Transaction History