Salesforce Communications Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce Communications Cloud

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Pricing

Starting at $275.00 per month

About Salesforce Communications Cloud

Built on Salesforce's CRM platform, Communications Cloud empowers B2C and B2B communication services providers (CSPs) to move to a catalog-driven digital business support system (BSS). Purpose-built industry capabilities make it easy to adopt new cloud technologies and adapt to customer expectations, drive faster time to value, unify every part of the organization — from marketing to retail channels to customer care and operations.

Salesforce Communications Cloud Screenshots

Salesforce Communications Cloud Pricing and Plans

Starting price: $275.00 per month

Free Trial

Free Version

Growth

$275.00

flat rate, per month

No plan information available

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Salesforce Communications Cloud Features

Popular features found in Order Management
Backorder Management
Billing & Invoicing
Customer Management
eCommerce Management
Inventory Management
Multi-Location
Real-Time Data
Reporting/Analytics
Returns Management
Shipping Management
More features of Salesforce Communications Cloud
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Billing for Data
Billing for Voice
Billing Rate Management
Call Monitoring
Carrier Access Billing
Catalog Creation
Categorization/Grouping
Chargeback Tracking
Client Portal
Compliance Management
Content Management
Contract/License Management
Contract Negotiation
Cost Analysis
Cost Tracking
CRM
Customer Accounts
Customer Database
Customer History
Customizable Billing
Customizable Reports
Customization
Discount Management
Electronic Payments
Enrollments/Onboarding
Fixed Line Compatibility
Internal Cost Allocation
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Lead Management
Mobile Line Compatibility
Multi-Channel Management
Multi-Currency
Order Entry
Order Fulfillment
Order Management
Order Tracking
Post-Paid Service
Price and Cost Calculations
Price/Margin Management
Procurement Management
Product Catalog
Product Configurator
Purchase Order Management
Quotes/Estimates
Real-Time Reporting
Recurring/Subscription Billing
Reporting & Statistics
Revenue Recognition
Sales Order Management
Sales Pipeline Management
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Provisioning
Service Request Management
Subscription Management
Subscription Plan Management
Third-Party Integrations
Usage Tracking/Analytics
Workflow Management