Salesforce Communications Cloud 2026: Benefits, Features & Pricing

Wondering if Salesforce Communications Cloud is right for your organization?

Our Order Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
User Reviews
Top Alternatives Preview

Overview

Salesforce Communications Cloud

No reviews yet

Pricing

Starting at $275.00 per month

About Salesforce Communications Cloud

Built on Salesforce's CRM platform, Communications Cloud empowers B2C and B2B communication services providers (CSPs) to move to a catalog-driven digital business support system (BSS). Purpose-built industry capabilities make it easy to adopt new cloud technologies and adapt to customer expectations, drive faster time to value, unify every part of the organization — from marketing to retail channels to customer care and operations.

Salesforce Communications Cloud Screenshots

Salesforce Communications Cloud Pricing and Plans

Starting price: $275.00 per month

Free Trial

Free Version

Growth

$275.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Salesforce Communications Cloud Features

Popular features found in Order Management
Backorder Management
Billing & Invoicing
Customer Management
eCommerce Management
Inventory Management
Multi-Location
Real-Time Data
Reporting/Analytics
Returns Management
Shipping Management
More features of Salesforce Communications Cloud
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Billing for Data
Billing for Voice
Billing Rate Management
Call Monitoring
Carrier Access Billing
Catalog Creation
Categorization/Grouping
Chargeback Tracking
Client Portal
Compliance Management
Content Management
Contract/License Management
Contract Negotiation
Cost Analysis
Cost Tracking
CRM
Customer Accounts
Customer Database
Customer History
Customizable Billing
Customizable Reports
Customization
Discount Management
Electronic Payments
Enrollments/Onboarding
Fixed Line Compatibility
Internal Cost Allocation
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Lead Management
Mobile Line Compatibility
Multi-Channel Management
Multi-Currency
Order Entry
Order Fulfillment
Order Management
Order Tracking
Post-Paid Service
Price and Cost Calculations
Price/Margin Management
Procurement Management
Product Catalog
Product Configurator
Purchase Order Management
Quotes/Estimates
Real-Time Reporting
Recurring/Subscription Billing
Reporting & Statistics
Revenue Recognition
Sales Order Management
Sales Pipeline Management
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Provisioning
Service Request Management
Subscription Management
Subscription Plan Management
Third-Party Integrations
Usage Tracking/Analytics
Workflow Management