Avoma 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Avoma is right for your organization?

Our Call Recording Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Avoma

4.8

(6)

Pricing

Starting at $40.00 per month

About Avoma

Avoma is an artificial intelligence (AI)-enabled virtual meeting assistant solution that helps businesses manage meeting notes, customer information, recordings and more. The application allows professionals to capture and store meeting recordings in a centralized repository.

Avoma enables organizations to streamline speech recognition, transcription, and natural language processing (NLP) operations via a unified platform. Additionally, it offers a variety of features including meeting preparation tools, agenda management, data synchronization, action item tracking, virtual personal assistance (VPA), contextual guidance and more.

Avoma comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, Pipedrive, Zoho Meetings, Zendesk Sell and more. Pricing is available on a monthly, half-yearly or yearly subscription and support is extended via phone, email and other online measures.

Avoma Screenshots

Avoma Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Basic

$40.00

per feature, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Avoma Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Avoma
Action Item Tracking
Agenda Management
AI/Machine Learning
API
Chatbot
Contextual Guidance
Conversation Intelligence
CRM
Forecasting
Lead Qualification
Machine Learning
Meeting Management
Meeting Notes
Meeting Preparation Tools
Minutes Management
Natural Language Processing
Onboarding
Pipeline Management
Process/Workflow Automation
Reporting/Analytics
Scheduling
Speech Recognition
Virtual Personal Assistant (VPA)

Avoma User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.3

Functionality

4.8

Have you used Avoma and would like to share your experience with others?

Ryan O.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Avoma beat Gong and ChorusAI on price and product

We adopted Avoma to support better handoff between our Account Executives and Customer Success Managers. Avoma has become a fundamental tool across our organization to keep us true to the customer voice and easily share the customer perspective deep into our org. Avoma's user and reporting model make it easy to track and act on customer needs immediately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to adopt, intuitive to learn, value gained across my entire organization (customer support, leadership, sales, enablement, engineering, product), Avoma's customer support is great and responds quickly, cheaper than both Gong and ChorusAI, respectable transcription and call analytics technology

Cons:

Periodic small software bugs, limited CRM integration, technical runway for AI to learn organization-specific terms

Reasons for choosing Avoma

Cheaper/better value, awesome customer support, thoughtful execution of proof of concept, confident demoing and easy access to experiment with the platform.

Gabriela D.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

La mejor IA para análisis de conversaciones con clientes

Como agente de atención al cliente, Avoma ha sido una herramienta invaluable. Me ha permitido ahorrar tiempo al transcribir automáticamente las conversaciones y proporcionar insights valiosos. La capacidad de buscar y revisar grabaciones me ha ayudado a brindar un mejor servicio al cliente y tomar decisiones más informadas.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Su capacidad para capturar, transcribir y analizar automáticamente las conversaciones y reuniones, lo que ahorra tiempo y esfuerzo a los equipos de atención al cliente al eliminar la necesidad de tomar notas manualmente y permite obtener insights valiosos de las interacciones con los clientes.

Cons:

Un contra de Avoma puede ser que la precisión de la transcripción y el análisis automático pueden variar dependiendo de la calidad del audio y la complejidad del lenguaje utilizado. En algunos casos, puede requerir cierta revisión y corrección manual para garantizar la exactitud de los datos y los insights generados.

Emetu L.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

A Helpful Conversational Intelligence Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the speech analytics features It comes with best AI features It makes sales coaching easy

Cons:

Nothing has failed yet. All the features of Avoma has been helpful.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

A lot of Bang for your Buck

Overall, we are very impressed by this company, who competes with strong market dominators. They offer pretty much the same thing for a fraction of the price.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Automatic zoom call/meeting recording and integration. Speech to text for easy review.

Cons:

User interface could be a little easier to navigate, but very minor.

Reasons for choosing Avoma

Price

Moïse B.

Verified reviewer

Cosmetics

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed June 2023

Un logiciel impeccable

Ratings Breakdown

Ease of use

Functionality

Pros:

J'ai beaucoup aimé ce logiciel la fois où j'ai eu des oublis des conversations à mes clients et là soudainement je les entendu et j'ai compris que c'était ce logiciel depuis ce jour là je ne m'en sépare plus

Cons:

Le seul problème que j'ai trouvé jusque là c'est l'insuffisance et il faut plus d'amélioration sur les outils

wendsom i.

Verified reviewer

Internet

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2023

Avoma le meilleur