SmartSolve 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SmartSolve

4.2

(10)

Pricing

Pricing available upon request

About SmartSolve

SmartSolve is an enterprise-class quality management software for automating quality, supplier, regulatory, and risk management. With SmartSolve, organizations are empowered with best-practice workflows, document and process management, electronic signatures, audit trails, dashboards, and analytics. SmartSolve can be used to manage all aspects of the Quality Management System (QMS) with the ability to automate the most complex processes.

SmartSolve Screenshots

SmartSolve Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SmartSolve Features

Popular features found in Complaint Management
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
More features of SmartSolve
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Archiving & Retention
Assignment Management
Audit Management
Audit Planning
Audit Trail
Case Management
Change Management
Change Planning
Change Tracking
Collaboration Tools
Commenting/Notes
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Course Management
Customer Complaint Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Defect Tracking
Digital Signature
Document Automation
Document Capture
Document Classification
Document Coding & Control
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
Electronic Signature
Email Alerts
FDA Compliance
File Conversion
File Sharing
Forms Management
Full Text Search
Incident Management
Inspection Management
Internal Controls Management
ISO Compliance
Issue Management
Mobile Access
Monitoring
Multi-Language
Nonconformance Tracking
Offboarding
Onboarding
Performance Metrics
Policy Management
Problem Management
Progress Tracking
Quality Control
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Risk Alerts
Risk Analysis
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Role-Based Permissions
Root Cause Analysis
Routing
SCORM Compliance
Search/Filter
Secure Data Storage
Security Auditing
Self-paced Learning
Single Sign On
Skills Assessment
Skills Tracking
Sourcing Management
SSL Security
Status Tracking
Supplier Management
Supplier Quality Control
Tagging
Task Management
Tests/Assessments
Third-Party Integrations
Training Administration
Training Management
Transaction History
User Management
Vendor Master Data Management
Version Control
Workflow Management

SmartSolve User Reviews

Overall Rating

4.2

Ratings Breakdown

50%

30%

10%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

3.7

Functionality

3.7

Verified

Reviewer

Pharmaceuticals

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Longer implementation than expected

Enhanced document management and training management capabilities (First two modules that have been implemented)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.).

Cons:

Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings.

Honey H.

Verified reviewer

Medical Devices

201-500 employees

Used daily for more than 2 years

Reviewed March 2022

The SmartSolve Experience

Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are amazing! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking! I know who completed there task(s) and who is the bottleneck.

Cons:

SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11.

Ana S.

Verified reviewer

Medical Devices

1001-5000 employees

Used daily for more than 2 years

Reviewed March 2022

Organized flows

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the system. All menu driven

Cons:

every time a change is made i have to manually clear server cache

Verified

Reviewer

Biotechnology

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates.

Cons:

Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords.

Ronald S.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2023

Follow up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can log in my medical follow up without having to travel.

Cons:

The software, over time, has very difficult times loading.

Verified

Reviewer

Warehousing

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Many Issues, Low Support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Compliance Focused Software with Rigidity where needed.

Cons:

Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company.

Jeff W.

Verified reviewer

Biotechnology

1001-5000 employees

Used weekly for less than 2 years

Reviewed March 2022

SmartSolve eQMS review

Overall the experience has been above average.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Users seem to leverage out of the box function. We can export data. We only configured and did not customize, even for integration work.

Cons:

For document management, I don't know of a way to see recently viewed documents. This is a feature in similar systems.

Reasons for choosing SmartSolve

Decision by the business based on features and requirements.

Reasons for switching to SmartSolve

Based on business requirements

Judith K.

Used daily for less than 2 years

Review source

Reviewed July 2018

Documentation and reporting meet regulatory requirements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Documentation is clear and organized. Exporting to Excel makes data analysis easy.

Cons:

Wish I knew more when setting up workflows - could have made them less cumbersome

Brynne P.

Medical Devices

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

I really like the functionality of SmartSolve.

Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive.

Cons:

I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords.

Louise A.

Used daily for more than 2 years

Review source

Reviewed July 2018

We have a very close working relationship with Pilgrim.