Pointel Configuration Management Solution 2026: Benefits, Features & Pricing

Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations environment in one place. CMS provides you with a centralized vision of your Genesys configuration environment to help proactively manage, track quickly, process the configuration changes, and optimize your Genesys Infrastructure.

CMS helps your operators to ensure changes introduced do not conflict with each other before rollout. Capture a complete snapshot of configuration objects as versions and assess the changed objects by comparing the snapshots with configuration server objects. It provides comparisons and auditing capabilities such as tracking and reporting the changes and rollback of the misconfigured configuration to its pre-change state.

Different graphical representations let you verify the configuration changes at a glance if the configurations of your configuration versions are a consistent and complete understanding of how the configuration of one item affects another item.

It provides a flexible dashboard feature that gives a high visibility of changes made in the Genesys CME. Restriction to unauthorized & duplicate configuration server parameter mo...