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Smice

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Smice

Smice 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Smice
Smice
4.5
(51)

Pricing

Starting at €39.00 per month

About Smice

Smice is a customer experience assessment platform that offers a mobile application for conducting mystery shopping and internal audits. It includes a dashboard to analyze results. It allows coaches and area managers to document field visits and conduct coaching sessions. The online platform enables organizations to prepare or maintain certifications related to quality, corporate social responsibility (CSR), hygiene, and more.

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Smice User Interface

0
0
1

Smice Pricing and Plans

Starting price: €39.00 per month
Free Trial
Free Version

Subscription by number of point of sale

€39.00

per month

No plan information available

    Subscription by number of users

    €79.00

    per month

    No plan information available

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      Smice Features

      • Popular features found in Audit
        Alerts/Notifications
        Audit Trail
        Corrective and Preventive Actions (CAPA)
        Dashboard
        Document Management
        Document Storage
        Forms Management
        Inspection Management
        Issue Management
        Risk Assessment
        Task Management
        Workflow Management
      • More features of Smice
        Activity Dashboard
        Assessment Management
        Audit Management
        Audit Planning
        Change Management
        Compliance Management
        Compliance Tracking
        Customizable Forms
        Customizable Reports
        Customizable Templates
        Dashboard Creation
        Data Connectors
        Data Visualization
        Document Coding & Control
        Incident Management
        KPI Monitoring
        Private Dashboards
        Public Dashboards
        Quality Control
        Real-Time Analytics
        Real-Time Data
        Real-Time Monitoring
        Real-Time Notifications
        Real-Time Reporting
        Reporting/Analytics
        Reporting & Statistics
        Risk Analysis
        Risk Management
        Security Auditing
        Single Page View
        Training Management
        Widgets

      Smice User Reviews

      Overall Rating

      4.5

      Ratings Breakdown

      5

      55%

      4

      37%

      3

      6%

      2

      2%

      1

      0%

      Secondary Ratings

      Ease of Use

      4.4

      Value for money

      4.4

      Customer support

      4.4

      Functionality

      4.5

      Have you used Smice and would like to share your experience with others?

      Yordany's profile
      Yordany R.

      Verified reviewer

      Hospitality

      10000+ employees

      Used monthly for more than 2 years

      Reviewed February 2023

      Easy and important tool

      5

      Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans

      Ratings Breakdown

      5
      Ease of use
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Easy managing all the service in the organization
      Cons:
      I believe the tool is easy but is necesary to add more language for the traductor.

      Vendor Response

      Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.

      Replied May 2023

      Read More

      KC
      Kevin C.

      Verified reviewer

      Hospitality

      201-500 employees

      Used daily for less than 2 years

      Reviewed March 2023

      very helpfull

      5

      it very nice, to make me remind always what is my standard

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      it very usefull like a guide on our phone everywhere we go it always with us
      Cons:
      it take a little bit more time to loading

      Vendor Response

      Very happy to read you review Kevin ! Thank you.

      Replied April 2023

      Read More

      GL
      Gareth L.

      Verified reviewer

      Hospitality

      201-500 employees

      Used monthly for less than 2 years

      Reviewed March 2023

      Good Concept and Ease of Use

      3

      Ratings Breakdown

      2
      Ease of use
      3
      Functionality
      icon
      Pros:
      I am the end user, so if the person in your company has implemented and prepared the questionnaires well, it is a great tool.
      Cons:
      That I need to provide comments on everything. And if a section does not apply to me, It will not register 100% complete.

      Vendor Response

      Thank you Gareth for your review, we will take your feedback into account !

      Replied April 2023

      Read More

      BJ
      Brijesh J.

      Verified reviewer

      Hospitality

      11-50 employees

      Used daily for less than 12 months

      Review source

      Reviewed July 2023

      A great help to secure proper audits

      5

      To be honest, my overall experience with smice has been highly positive.

      Ratings Breakdown

      5
      Ease of use
      4
      Value for money
      4
      Customer support
      5
      Functionality
      icon
      Pros:
      We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.
      Cons:
      While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open

      Read More

      KR
      Kezia R.

      Verified reviewer

      Hospitality

      1001-5000 employees

      Used weekly for more than 2 years

      Reviewed February 2023

      Review Smice Brazil

      4

      I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the areas of the hotel.

      Ratings Breakdown

      3
      Ease of use
      5
      Value for money
      2
      Customer support
      4
      Functionality
      icon
      Pros:
      ease of communication with other sectors of the same application use.
      Cons:
      It takes a long time to open and only works with internet.

      Reasons for choosing Smice

      Complice and Datas Protect

      Vendor Response

      Thank you Kezia for your review ! Indeed, to load a questionnaire, you need internet. Afterwards, you can use the offline app as much as you want, you just need to be connected to transmit the data.

      Replied April 2023

      Read More

      mh
      muhamad h.

      Verified reviewer

      Hospitality

      5001-10000 employees

      Used monthly for more than 2 years

      Reviewed March 2023

      loading

      4

      good

      Ratings Breakdown

      4
      Ease of use
      4
      Value for money
      4
      Customer support
      4
      Functionality
      icon
      Pros:
      convenience for auditing purpose. easy to justify to auditor action taken
      Cons:
      loading sometime slow depending the number of questionaire

      Vendor Response

      Thank you Muhamad for your review !

      Replied April 2023

      Read More

      rM
      ravikesh M.

      Verified reviewer

      Hospitality

      201-500 employees

      Used monthly for more than 2 years

      Reviewed March 2023

      Nice to use the smice its help to improve the quality

      5

      helps to improve our quality of product and hygiene

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Its help a lots and easy to use , make us to improve in our quality of product
      Cons:
      The integration of this software is easy to use

      Vendor Response

      Thank you Ravikesh for you smart review !

      Replied April 2023

      Read More

      LS
      Laurent S.

      Verified reviewer

      Food & Beverages

      1001-5000 employees

      Used monthly for more than 2 years

      Reviewed March 2023

      Smice pro for ClubMed

      4

      Use it every months, easy to use, can check and evaluate other services of our resort, quick result go out, report is clear

      Ratings Breakdown

      5
      Ease of use
      4
      Functionality
      icon
      Pros:
      Easy to access from my phone, easy to use, quick result
      Cons:
      To many question and repetitive between different module

      Vendor Response

      Thank you Laurent for your feedback !

      Replied April 2023

      Read More

      VR
      Verified
      Reviewer

      Hospitality

      10000+ employees

      Used monthly for less than 2 years

      Reviewed February 2023

      It is a very good tool to daily work

      5

      It is a good tool for the daily operation

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      all the process are very friendly and easy to use
      Cons:
      everiything it is good, usefull and amaizing

      Vendor Response

      Thank you for your kind review !

      Replied April 2023

      Read More

      HS
      Hafizin S.

      Verified reviewer

      Hospitality

      201-500 employees

      Used monthly for more than 2 years

      Reviewed February 2023

      It is easy to use and very helpful to make sure our standard is followed and also a reminder

      5

      Great way to assist and reminder

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Easy to useFew different language are available
      Cons:
      Not really sure, so far so good. Have been using for more than 2 years

      Vendor Response

      Thank you Hafizin for you review !

      Replied April 2023

      Read More

      Showing 1 - 10 of 51 Reviews
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