improveit 360 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

improveit 360

3.7

(19)

Pricing

Starting at $125.00 per month

About improveit 360

Improveit 360 is the leading enterprise business management platform for home residential remodelers, replacement contractors, and specialty home pros. This fully customizable, Salesforced-based CRM was designed specifically for the home improvement industry and is backed by one of the most powerful CRM platforms in the world. With improveit 360, home pros can expertly manage all aspects of their business in a single platform, using both desktop and mobile applications. The platform allows home pros to generate and close more deals by automatically nurturing leads until they buy, track customer relationships, and manage leads, sales, and projects from concept to completion from one central location. With dashboards and reports, owners get a 360 view for better decision-making, allowing them to instantly pull stats for ROI, profit margins, key performance indicators. The system is scalable and can be customized and integrated with other popular applications. All the data is housed on secure servers and can be downloaded at any time.

improveit 360 Screenshots

improveit 360 Pricing and Plans

Starting price: $125.00 per month

Free Trial

Free Version

Basic

$125.00

per feature, per month

No plan information available

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improveit 360 Features

Popular features found in Construction Management
Budget Tracking
Contract/License Management
Contractor Management
Equipment Tracking
Estimating
Inventory Management
Mobile Access
Reporting & Statistics
Subcontractor Management
Task Management
Timesheet Management
More features of improveit 360
2D/3D Designing
Accounting Integration
Alerts/Notifications
Bid Management
Billing & Invoicing
Calendar Management
Cost Estimating
CRM
Customer Management
Customizable Reports
Dispatch Management
Document Management
Document Storage
Drag & Drop
Email Marketing
Employee Management
Financial Management
For Residential
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Marketing Automation
Mobile App
Order Management
Point of Sale (POS)
Projections
Project Management
Project Tracking
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real-Time Reporting
Reporting/Analytics
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Work Order Management

improveit 360 Integrations

ReminderCall.com

Five9

PaySimple

SalesRabbit

Salesforce Sales Cloud

DontGo

See all 13 integrations

improveit 360 User Reviews

Overall Rating

3.7

Ratings Breakdown

32%

21%

11%

Secondary Ratings

Ease of Use

3.3

Value for money

3.3

Customer support

3.5

Functionality

3.9

Brian L.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Major Southeast Home Improvement Company

The support team is wonderful. They are prompt and most of the time can get problems or challenges resolved in a very short timeframe.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The fact that it was designed for contractors in the home improvement industry and has taken many of the factors that are critical to our business into account when designing it makes it very robust and able to work well.

Cons:

It is overbuilt and doesn't allow the average user to really understand what is going on. The software requires someone with the knowledge of the business from start to finish as well as someone who has a knowledge of the technology driving it. Essentially it puts the GM or Owner in a position to drive and manage the CRM which is really inefficient.

GREGORY P.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

A must have for the home improvement company, i360 organizes every aspect of your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everyone has heard of Salesforce, as it is the biggest CRM in the arena and still growing. Improveit 360 is built on Salesforce so it has all the powerful features that come with, and much much more. They really thought of everything when designing the product for the residential home improvement space. If for some reason you don't have a feature or field that you require, you simply create it with the highly customizable tools of Salesforce. Our company couldn't survive without it!

Cons:

There is a learning curve you need to wrestle with before you really understand how the entire structure of the data works. If you aren't used to object-based data and relational data you might have a hard time getting the hang of the importance of how the topology was designed. Fortunately there are massive sections of help documentation and more Youtube videos than you can ever watch on the subject.

jason W.

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Simple Implementation Gone Wrong

Coming from another cloud-based CRM, it was supposed to be an easy transition, however, we could only move one email and two phone numbers per contact and lost the tags for the phone number (Home, office, cell, husband's cell, etc). The delays mounted and I had to pay my monthly fees while we waited on implementation. When they finally said "we can't do this" I was deep in the hole. My sales rep and his manager left the company and the relationship just fell apart as no one took ownership of my problem. After several years, I was able to be made whole for the money we committed to the implementation. We have plenty of colleagues that use the I360 platform and have had great results. There is a new sales team in place at I360 and I've been told they've fixed their conversion issues. Because they eventually did the right thing, I would consider trying it again but I've learned a lot from this experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In theory, the system should allow one to grow their business. Many easy tie ins to 3rd party software solutions and features. System is based on Safeforce. It should have been an easy transition coming from another cloud based CRM (now a sister company of I360).

Cons:

It never worked for us. We had a simple conversion using CSV data that went sideways. After 4 months of building the system, customizing our features and documents and 2 weeks of double entry in our office (and reverting to paper!) the conversion didn't work and a good chunk of our data couldn't make it over to ImproveIt. I also do not like their billing structure of paying per user, even if the user is just an asset that will never access the system. They've also changed to now bill at $125/hr customization and customer service, things that were previously included with the packages.

Reasons for choosing improveit 360

It was perceived value based on the promise of service and adaptation, that failed to materialize. If you go with I360, make sure you get more customization/later customization included in writing.

Reasons for switching to improveit 360

Wanted better API integrations and better ways to reach the customer, like text. Marketsharp later added some of these features.

Andre H.

Design

Used unspecified for more than 2 years

Review source

Reviewed July 2015

Solid CRM with Salesforce Platform

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the level of detail in reporting options, sources, etc ; very comprehensive coverage of the data storage needs for customer resource management in the industry. However, the best thing about 360 by far is the people. They are active in customer feedback for continuing to improve, you can get a hold of them on the phone easily, and when you need help the person you speak with really seems to care about helping you and has a positive attitude.

Cons:

The mobile app has bugs that need to be worked out and features/functionality that need to be added. For instance, if you go into "Schedule" then select an "Appointment", then pull up the "Phone Number" to make a call while on the road. Then when you go back to your app (after making the call), the app will go back to the "Appointment" screen, but locks up if you try to go back to the "Appointment" screen. Another scenario - if you go into "Schedule", then go forward or backward "Next Seven Days" or "Previous Seven Days", then select an "Appointment" but don't go any further than that...then when you go back to "Schedule", it loses track of where you were last in "Schedule" and brings you back to the current week. Not major issues, just little bugs that need addressing. On the functionality comment, it would be nice if adding appointments, prospects, etc were possible on the app without having to go to the full site on a mobile device.

Joseph A.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Great front end but lacking in the backend

The customer service started out world class and completely went the other direction as they grew.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The calendar, scheduling, rehash functionality were terrific

Cons:

You could not write off charges for financing fees. If we had a 10k sale and a 5.5% dealer fee, we would have to change the total sale amount which causes a host of issues.

Blair s.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Improveit 360 is so so

Overall, there have been many frustrations. It feels like customer service is lacking, particularly with my account manager. It took me 8 months to get a simple leads by product category report created. If you are going to need assistance with creating reports, be prepared to wait a LONG time to get that executed. I do feel like when we decided to purchase this CRM system, we were made a lot of false promises about capabilities, such as texting. We were told we would be upgraded to i360 lightening and that has still not happened.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

there are really strong capabilities for reporting.

Cons:

customer service. I often email my account manager and never hear back.

Mellissa S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Good Software, Not so good support

Streamlining customer service through the entire sales process, easily customized and detailed reports are easy to generate. Its great software, but once binded by contracts, users are left with slugglish support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Improveit 360 was great for running specific detailed reports for anything and everything possible. It is also capable of following a lead from the marketing team all the way through Sales. One source that everyone can access and streamline customer service from start to finish. Manage leads, quotes, calls, scheduling.. Every step os logged

Cons:

Lots of hang ups and crashes and i would would often run into glitches or loops in the software that just didnt do what it should. Support is exasperating, the contracts are lengthy and binding, zero forgiveness is offered, nor apology for problems. Ive honestly had better luck learning and troubleshooting from forums and other users online.

mike y.

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2018

We purchased software for our company about 6 months ago. They told us the software would be adjusted to fit our specific needs with a personal account manager. Based on this information we paid additional money to fly our account manager to California to train everyone in the company and personalize our software. As of today the software is still not fit to our basic needs showing the sales amount accurately. It was also stated from our "account manager" that each project manager we have would have access to see all current sales, open invoices, and customer information on each open job they have personally. This has still not happened. We attempted to contact our "Account Manager" and he stated that he is no longer assigned to our account and we can try to get it resolved through a ticket based support widget. It was implied in the beginning of the relationship that we would always have an account manager for direct support and now we are being told we need to go through a ticket support system. We would have never brought this software if we knew the account manager and direct support would not be available to us after the purchase. We have invested a lot of time and money into this program for noting because the main purpose was to calculate sales and organize our open jobs for the project managers to have all the information easily accessible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Greg T.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2021