Decisions on Demand 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Decisions on Demand

4.7

(9)

Pricing

Starting at $35.00 per month

About Decisions on Demand

Decisions on Demand is an automation tool that is designed to provide a solution for distributing leads to a large distributed sales team. The tool enables businesses to handle assignment rules including Round Robin, Load Balancing, Lead-to-Account matching, and much more.

With Decisions on Demand, organizations can streamline business processes in marketing and sales operations by eliminating a range of manual tasks, making it easy to assign opportunities, campaign members, cases, accounts, contacts, or any other Salesforce object. It enables administrators can ensure that every lead is routed to the right sales representative quickly and accurately. Additionally, it offers an Excel export/import capability that helps users share rules between objects, streamlining sales and marketing operations.

Decisions on Demand Screenshots

Decisions on Demand Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Basic

$35.00

per user, per month

Plan includes:

Volume discount

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Decisions on Demand Features

Popular features found in Sales Enablement
Collaboration Tools
Content Library
CRM Integration
Email Management
Engagement Tracking
Lead Scoring
Performance Management
Process/Workflow Automation
Sales Planning
More features of Decisions on Demand
Access Controls/Permissions
API
Campaign Management
Contact Management
CRM
Customer Segmentation
Email Sequences
Event Triggered Actions
Lead Assignment
Lead Management
Lead Nurturing
Lead Qualification
Opportunity Management
Prioritization
Reporting & Statistics
Sales Activity Management
Task Management
Territory Management
Workflow Management

Decisions on Demand Integrations

Salesforce Sales Cloud

Decisions on Demand User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

5.0

Functionality

4.4

Have you used Decisions on Demand and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

organized and creative

overall experience is awesome. it can help your company grow in sales and marketing.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

it is very usefull interms of organizing and gathering of information for marketing and sales.

Cons:

need a lot of time to learn the product. it take sto much effort to create and organized

Carla J.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Reviewed September 2019

Best Product for Lead Management

We are using this to replace the lead assignment rules in Salesforce. As I stated above the product is very VERY easy to use and maintain. Working with the vendor was also very helpful as they continue staying in touch with us after the product has been installed offering "personal" support with the dedicated rep that has been with us throughout the product installed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. This product is very easy to set up and maintain

Cons:

There is not anything that I can think of that I would say I like "least" about this product

Reasons for switching to Decisions on Demand

The lead assignment rules in Salesforce requires a lot of manual maintanece. When ever a user/lead owner left the company based on the number of rules we had/have would take upwards to a week to get the new or replacement lead owner set up. With this tool it takes anywhere from a few minutes to an hour (depending on WHAT is changing) and its a simple download of an excel document and then once updated reloading back into Salesforce!

Brad R.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed September 2019

Great Product - Easy to Customize

We use Decisions on Demand to Round Robin Opportunities to our Sales Team, and keep balanced service teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely easy to set up and use, and can be used with any fields.

Cons:

I wish it could take over some of the workflow and process builder features rather than just an assignment tool

Kieren W.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 2 years

Reviewed September 2019

DoD functions well, not great for business users

Our assumption buying the app was that it would be easy to use and adopted by business team leads. The reality is that it is far to complex for them. It became a platform tool which the technical dev and support team use which goes beyond salesforce typical record assignment design patterns. Because of this the per user pricing doesn't seem to align with the implementation of the product. The price is okay, but a per org pricing model would make more sense, as users in an organisations team rise and fall in small numbers and managing this user assignment is a pain for a technical teams tooling app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Round Robin assignment Weighted Round Robin assignment Related/Child Object assignment Trigger or batch Development team open to conversation and customer informed development

Cons:

Complex interface Technical workarounds New product features not matured

Reasons for choosing Decisions on Demand

Plug and play tooling to meet business requirements. Were hoping for a self serve approach from super users in the business (but was not possible)

Kevin P.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2019

An amazing (and amazingly versatile!) software tool for Salesforce

We were used to a round-robin product for cases that was offered by Salesforce Labs, but there was nothing on the market that could handle custom objects (and customized ownership) as well. DonD was on the app exchange, and after speaking with their tech support and a couple of Webex's to show what we wanted to happen, the initial setup was done and the users loved it. We just brought on another group of users and they are delighted at the functionality of DonD as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to handle custom objects; ability to handle programmatic and dynamic ownership, incredible technical support, willingness to customize, super-easy rules engine

Cons:

I really can't think of anything - it's been smooth sailing since implementation.

Alex M.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Reviewed September 2019

Very easy to use and great customer support

Made my life as an admin very easy and allowed me to be very creative and very detailed with our lead routing rules

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Only tool that we found that assigned leads when they are created, not on a time delay (every 1 minute, every 5 minutes etc) Very simple to set up after you learn how. We sometimes make changes to our lead routing rules for 1 day due to a special project and then revert the next day. I get the changes implemented in 5 minutes AWESOME customer support. Very prompt and always ready with a solution even if it's not out of the box

Cons:

I really don't have anything to mention here.

Nia B.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2019

Decisions on Demand

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the support and ease of functionality - its a great tool

Cons:

could be more dynamic but there are constant updates

Ali S.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for less than 2 years

Reviewed October 2019

A good sophisticated tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how the tool gives you examples and templates to modify according to your needs and its versatility. I like the thought that went into designing the templates. We had one specific request which Support was able to provide with in a shot period of time

Cons:

Limited based on the number of users in the round robin. Licensingis based on the number of users in the list, instead of a standard fee

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for less than 6 months

Reviewed September 2019

Full featured customizatable rules engine for Salesforce