Gong.io 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gong.io

4.8

(559)

Pricing

Pricing available upon request

About Gong.io

Gong is an AI-based revenue intelligence platform that helps businesses centralize revenue workflows in a unified platform. The platform caters to a wide range of industries, empowering sales, customer success, marketing, and revenue operations teams to drive productivity, predictability, and pipeline growth.

Gong's key features include AI-powered engagement and forecasting capabilities. Gong Engage let stakeholders use AI to inform the engagement strategy and eliminate redundant tasks and ineffective outreach. Gong Forecast powers the revenue operating rhythm with more customer data, enabling organizations to drive forecast accuracy and organization-wide actionability. The platform also enables teams to simplify data management and provides comprehensive customer insights through the Gong Data Engine, which automates data capture, mapping, and protection across the revenue lifecycle. Gong's AI capabilities map insights to the specific business context, informing critical decisions.

Gong.io Screenshots

Gong.io Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Gong.io Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Gong.io
Activity Monitoring
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Assessment Management
Audio Capture
Automatic Outbound Dialer
Automatic Transcription
Budgeting/Forecasting
Business Process Automation
Call Recording
Call Reporting
Call Scripting
Call Tracking
Chat Transcript
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Conferencing
Contact Management
Content Management
Contextual Guidance
Conversation Intelligence
Correlation Analysis
CRM
CRM Integration
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Management
Data Visualization
Deal Management
Email Alerts
Email Management
Email Templates
Employee Coaching Tools
Employee Scheduling
Engagement Tracking
Feedback Management
For Call Centers
Forecasting
For Sales Teams/Organizations
Goal Management
Graphical Data Presentation
Integrations Management
Keyword Filtering
Labor Forecasting
Meeting Management
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Language
Natural Language Processing
Natural Language Search
Notes Management
Onboarding
On-Demand Recording
Opportunity Management
Performance Management
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Playbooks
Predictive Analytics
Process/Workflow Automation
Productivity Analysis
Prospecting Tools
Real-Time Data
Recommendations
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Sales Activity Management
Sales Automation
Sales Onboarding & Training
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Scheduled Recording
Search/Filter
Self-Service Search
Sentiment Analysis
Speech Recognition
Speech-to-Text Analysis
Statistical Analysis
Tagging
Task Management
Third-Party Integrations
Training Management
Trend Analysis
Video Conferencing
Visual Analytics
Workflow Management

Gong.io Integrations

Salesforce Sales Cloud

Integration rated 4.8 from 23 reviews

Zoom Workplace

Integration rated 5.0 from 13 reviews

GoTo Meeting

ConnectAndSell

Microsoft Outlook

Natterbox

See all 83 integrations

Gong.io User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.7

Sean M.

Verified reviewer

Information Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed February 2026

Others are catching up and no longer as unique as they use to be

Previously 4

Ratings Breakdown

Ease of use

Functionality

Pros:

The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share.

Cons:

AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc.

Danny V.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Gong made me a fan

Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ.

Cons:

I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them.

Reasons for choosing Gong.io

It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2020

Excellent Tool for Training and Remembering Call Details

Previously 5

Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations.

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool.

Cons:

It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded.

Kunal B.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Reviewed February 2020

Great tool, even for SMBs

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons:

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Reasons for choosing Gong.io

Gong seems to be the winner in their space. With the trajectory they are on and the story they tell, I'm confident Gong will be great long-term partners for us.

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Captures everything!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Cons:

I don't like how it shows up as it's own "person" on Zoom calls.

Reasons for switching to Gong.io

Gong is much faster to provide the recordings, is much more accurate in transcribing, and provides more helpful analytics.

Verified

Reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Key to victory

Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics.

Cons:

I did not like some of the colors they use inside the software for my eyes.

Alex M.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

An excellent conversational intelligence tool

As a product it is the leader. They have a good team too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback.

Cons:

Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription.

Verified

Reviewer

Computer Software

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Great sales tool, but pricey

Great tool for reliably recording calls with an AI assistant overlay. It enables me to focus on what the person is saying rather than taking notes. It also helps others to review what we discussed so we don't have to ask the same questions over again later. Also helps me to get coaching on my own calls by sharing with my peers or leader.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Enables insight into conversations that we are having with customers and improves our ability to learn from and coach each other on how to best help them.

Cons:

Very expensive standalone offering in the midst of a rising tide of competitors who offer a similar value proposition alongside other enterprise systems.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Gong is incredible

Gong is amazing to go back and watch past customer calls for info and preparation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gong.o is amazing for watching past calls

Cons:

I have had no issues with Gong since I started using it

Haruki T.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

One of the most valuable tools for sales teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything from the ease of use, analytics, tracking engagement throughout a deal, to forecasting, Gong is hands down one of the best tools I've ever used in my sales career.

Cons:

The transcription sometimes isn't the best but that is to be expected for any tool.

Showing 1 - 10 of 559 Reviews

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