INFOMAN SERV - Customer Feedback Management 2026: Benefits, Features & Pricing

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Overview

INFOMAN SERV - Customer Feedback Management

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Pricing

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About INFOMAN SERV - Customer Feedback Management

INFOMAN SERV - Customer Feedback Management is a specialized tool for automobile dealerships. Its primary function is to gather, scrutinize, and respond to customer feedback. This process aids in enhancing service quality and customer satisfaction. It is particularly useful for automobile dealerships aiming to elevate their customer experience during sales and service interactions.

This software enables dealerships to gather customer feedback via various channels. These include SMS, email surveys, and call center communication. Negative feedback is noted as support tickets and allocated for rectification. Tickets that are overdue are automatically escalated to ensure prompt resolution. Dealerships can set up customizable questionnaires to gather feedback before and after sales, as well as after service. Feedback can be given in various formats such as grades, descriptions, or multiple choice options.

Infoman SERV offers a centralized analysis of key metrics on an interactive dashboard. Dealership staff can access data related to deliveries, customer calls, logged complaints, resolved complaints, and overdue complaints based on location. The software also computes a Customer Delig...

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INFOMAN SERV - Customer Feedback Management Pricing and Plans

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INFOMAN SERV - Customer Feedback Management Features

Popular features found in Complaint Management
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
More features of INFOMAN SERV - Customer Feedback Management
Access Controls/Permissions
API
Audit Trail
Customer Complaint Tracking
Customizable Branding
Data Import/Export
Issue Management
Reporting & Statistics
Routing
Support Ticket Tracking
Third-Party Integrations