LiveAgent 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveAgent

4.7

(1747)

Pricing

Starting at $15.00 per month

About LiveAgent

LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.

LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party solution businesses. It is a customizable solution that can scale as small organizations grow their customer base and online services. Additionally, the solution provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls or messages from other communication channels between the customer and support staff of the company.

LiveAgent is offered as both web-based (cloud) software and on-premises installations. Additionally, the cloud option is priced on a pay-per-user basis by a number of agents, and the on-premises options use the up-front pricing model, based solely on the number of agents.

LiveAgent Screenshots

LiveAgent Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Small

$15.00

per user, per month

Plan includes:

Advanced Reporting
API and Integrations
Customer Portal and Forum
Customer Service
Rules and Time Rules
Unlimited Email Addresses
Unlimited Ticket History
White Glove Setup

Medium

$29.00

per user, per month

Plan includes:

Audit Log
Chat Satisfaction Surveys
Feedback Management
Proactive Chat Invitations
Real Time Visitors Monitor
Social Networking
Time Tracking
Unlimited Chart Buttons

Large

$49.00

per user, per month

Plan includes:

All Started Services From Previous Packages Are Free in This Package
Call Center Support
Call Routing and Transfers
Hardware IP Phone
IVR
Unlimited Call Recordings
Video Call

Enterprise

$69.00

per user, per month

Plan includes:

All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Assisted channels integration

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LiveAgent Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveAgent
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Analytics
API
Archiving & Retention
Assignment Management
Audit Trail
Automated Attendant
Automated Responses
Automated Routing
Automatic Call Distribution
Batch Communications
Blended Call Center
Callback Scheduling
Call Center Integration
Call Center Management
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Case Management
Catalog Management
Change Management
Chatbot
Client Management
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Content Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Communication
Customer Complaint Tracking
Customer Database
Customer Data Management
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Social Profiles
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions/Forums
Document Storage
Drag & Drop
Email Alerts
Email Distribution
Email Management
Email Monitoring
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Triggered Actions
Feedback Management
File Management
File Transfer
For Cloud Phone Systems
For iPad Devices
Forms Management
For Startups
Full Text Search
Gamification
Geotargeting
Help Desk Management
Inbound Call Center
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IVR
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Live Chat
Macros/Templated Responses
Manual Dialer
Messaging
Mobile App
Monitoring
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Multi-User Collaboration
Natural Language Processing
Negative Feedback Management
Offline Form
Onboarding
On-Demand Recording
One-to-One Messaging
Online Forums
Outbound Call Center
PBX
Performance Management
Performance Metrics
Personalization
Phone Key Input
Prioritization
Proactive Chat
Problem Management
Procurement Management
Progress Tracking
Quality Assurance
Quality Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reminders
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Retention Tracking
Role-Based Permissions
Routing
Rules-Based Workflow
Screen Sharing
Search
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Shared Inboxes
Single Sign On
Social Media Integration
Social Media Monitoring
Softphone
SSL Security
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Task Progress Tracking
Template Management
Templates
Text Editing
Text to Speech
Ticket Management
Two-Way Audio & Video
Unified Communications
Usage Tracking/Analytics
Video Chat
Video Conferencing
Video Support
Voice Customization
Voice Mail
VoIP Connection

LiveAgent Integrations

WordPress

Integration rated 5.0 from 11 reviews

Gmail

Integration rated 4.9 from 10 reviews

Slack

Integration rated 4.4 from 10 reviews

Shift4Shop

BigCommerce

ProjectManager

See all 105 integrations

LiveAgent User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.6

Shivam A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Reviewed January 2026

Best software for customer support management

Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings.

Cons:

the pricing thing is little bit higher compared to other providers other than that everything seems fine to me.

Reasons for switching to LiveAgent

It lacks features compared to live agent and I can't spend at two places.

Markéta N.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Live agent - Modern solution for our multichannel communication

We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money.

Cons:

We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs.

Reasons for choosing LiveAgent

We chose LiveAgent based on a combination of key factors. What impressed us the most were the extensive configuration options, user-friendly interface, and features such as IVR, detailed reporting, and easy chat integration. A major advantage is the ability to manage most of the setup independently, without needing external assistance – saving both time and costs. LiveAgent allowed us to unify communication across multiple channels and brands, which brought more clarity and efficiency. Last but not least, the excellent price-to-performance ratio played a big role – considering everything the system offers, it’s a highly competitive solution.

Reasons for switching to LiveAgent

All of the reasons above I have written in the review

Vendor Response

Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team

Replied July 2025

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Gets the job done!

Previously 5

Still only using the cheapest pricing plan since we are a smaller company. It doesn't offer everything needed but it gets the job done.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Functionality

Previously 5

Pros:

The price is very good compared to some other products out there like LiveAgent. Customer support is always fast and friendly.

Cons:

I'm not fond of the impersonal ways that it often replies to individuals. Some of the things take way long than they should to work as they should. They packages and things included are still not that great either. With AI being a huge thing it should be more accessible to all tiers.

Ishant S.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Reviewed October 2025

An effective and reliable Helpdesk solution that made our customer support more simplified.

The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level.

Cons:

Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders.

Reasons for switching to LiveAgent

Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. LiveAgent also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities.

Dale C.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Reviewed August 2025

So far so good...much better than what I was doing before.

Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help.

Cons:

The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged.

Reasons for choosing LiveAgent

The person who helped me last fall through a demo was convincing, although I didn't sign up at that time. Kudos to her.

Vendor Response

Hello Dale, thank you so much for your review, we really appreciate it! Please, feel free to reach out to our support team anytime (24/7) – we'd be more than happy to help you find a way to tag or flag the tickets that need a follow-up, as you are describing. Our support specialists are true masters in navigating all the possible tagging and automation options available in LiveAgent, so chances are that there is a solution for this! :) - All the best, the LiveAgent team

Replied August 2025

Susan G.

Verified reviewer

Entertainment

11-50 employees

Used weekly for less than 2 years

Reviewed January 2026

Turning Customer Chaos into Clarity

my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress.

Cons:

It can be a bit confusing at first because of all the options, so it takes some time to get used to.

Rebecca M.

Verified reviewer

Entertainment

11-50 employees

Used weekly for less than 2 years

Reviewed January 2026

Simplifies Customer Support and Saves Time

Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion.

Cons:

At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked.

Paras G.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

The most useful software for for customer support team

The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours.

Cons:

There are no major cons i have found about liveagent. if there was i wasnt writing this review for them.

Pushkar D.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used weekly for less than 6 months

Reviewed February 2026

A Simple and Reliable Customer Support Tool

LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly.

Cons:

We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty

Nelson F.

Verified reviewer

Construction

Self-Employed

Used weekly for free trial

Review source

Reviewed January 2026

Great Platform