Staffino 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Staffino

5.0

(8)

Pricing

Starting at €350.00 per month

About Staffino

Staffino is a cloud-based solution for customer experience management that offers businesses a comprehensive way to connect CX data with their overall business goals and revenue objectives.

The online platform is user-friendly and designed to provide businesses of all sizes with valuable insights into their customers' journeys. With the use of advanced technology, businesses can collect, analyze, and take action on customer feedback in real time, which allows them to make data-driven decisions and enhance the overall customer experience.

The team of professionals provides exceptional customer support and works closely with our clients to ensure that they receive maximum benefits from our platform. They believe that delivering exceptional customer experiences can have a positive impact on their clients' bottom line and contribute to their overall success.

Staffino Screenshots

Staffino Pricing and Plans

Starting price: €350.00 per month

Free Trial

Free Version

GROWTH

€350.00

per month

Plan includes:

Full access to the platform including dashboards
Full access to survey builder, 1 survey creation and its active running
2 hours of platform support monthly
Requested & spontaneous feedback collection
Full access to knowledge base
Email feedback request distribution
Employee recognition & motivation

PRO

Pricing available upon request

Plan includes:

All functionalities from GROWTH plus:
Automated & secure data transfer through FTP or API
Multiple campaigns & multiple flows (capped)
Employee performance
Essentials AI features
Essentials CX consultancy
Custom dashboard

ENTERPRISE

Pricing available upon request

Plan includes:

All functionalities from PRO plus:
Advanced AI features
Advanced CX consultancy
Various integrations with internal systems & other platforms
Advanced custom "international" dashboard
Website feedback surveys
Public reviews connector

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Staffino Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Staffino
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
Anonymous Feedback
API
Audience Targeting
Badge Management
Campaign Management
CES Survey Structure
Chat/Messaging
Churn Management
Commenting/Notes
Communication Management
Complaint Monitoring
CSAT Survey Structure
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Dashboard
Customizable Forms
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Import/Export
Data Security
Drag & Drop
Email Management
Email Marketing
Email Reminders
Employee Database
Employee Engagement
Employee Profiles
Employee Recognition
Event Triggered Actions
Feedback Management
Gamification
Knowledge Management
Landing Pages/Web Forms
Leaderboards
Manager-to-Employee Recognition
Mass Texting
Message Personalization
Mobile Alerts
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
NPS Survey Structure
Ongoing Performance Tracking
Performance Management
Performance Metrics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Recognition Tracking
Reporting & Statistics
Response Validation
Scheduled Messaging
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Recognition
SSL Security
Survey Builder
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Workflow Management

Staffino Integrations

Zapier

Genesys Cloud CX

Looker

Daktela

Global Payments Integrated

Tableau

See all 9 integrations

Staffino User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

4.1

Customer support

4.9

Functionality

4.5

Have you used Staffino and would like to share your experience with others?

Haroon S.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Reviewed September 2025

Satisfied Customer of Staffino

Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,-

Cons:

New features not released often. For example, SSO. We have requested that almost couple of years ago.

Aneta F.

Verified reviewer

Consumer Goods

51-200 employees

Used weekly for less than 2 years

Reviewed April 2023

Great customer feedback platform

The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority.

Cons:

As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino.

Reasons for switching to Staffino

Staffino platform is a lot more sophisticated and it was agreed to test it in our country before roll out.

Jimmy J.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used monthly for less than 2 years

Reviewed September 2025

Happy customer

Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services.

Cons:

There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel

Vladimir S.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Reviewed April 2023

Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick feedback from customers. Easy reporting.

Cons:

administative - we must to responce request to staffino team.

Reasons for choosing Staffino

Ivana B.

Verified reviewer

Telecommunications

501-1000 employees

Used weekly for more than 2 years

Reviewed April 2023

staffino

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed

Cons:

there are some but i think we can discussed it with key accounts and they bring solution for us

Jakub D.

Verified reviewer

Civic & Social Organization

1001-5000 employees

Used daily for less than 2 years

Reviewed April 2023

customer experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to work with product, great visual of reports , custom build

Cons:

for every funcunality you need to buy and extra

Martin B.

Verified reviewer

Information Services

201-500 employees

Used daily for less than 12 months

Reviewed April 2023

Great to start with managing customer feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and works well even with manual imports, provides critical insight and ability to respond to customer feedback

Cons:

Data export and key metrics are a bit clumsy and hard to understand

Reasons for choosing Staffino

Recommendation

Milan J.

Verified reviewer

Telecommunications

1001-5000 employees

Used monthly for more than 2 years

Reviewed April 2023

Great tool for surveys realizing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For customers, it is an easy way to give feedback. For companies, it offers a user-friendly way to create surveys for their products or employees who are in contact with customers. The reporting tool brings excellent and easy-to-use data on customer experience and preferences. A team of professionals gives immediate support in case of need.

Cons:

There is nothing that I dislike. It is a great tool.

Showing 1 - 8 of 8 Reviews