Vtiger CRM 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Vtiger CRM

4.3

(336)

Pricing

Starting at $12.00 per month

About Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support.

Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management.

All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.

Vtiger CRM Screenshots

Vtiger CRM Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

One Pilot

$0.00

per user, per month

Plan includes:

Autoresponders
Campaign Reports
Comments Sections
Document Management
Email Integration
Idle Alerts
Listing and Segments
One View
Profile Scoring

One Growth

$12.00

per user, per month

Plan includes:

Autoresponders
Internal Team Collaboration
Document Management
Email Integration
Campaign Reports
Listing and Segments
One View
Multi Pipelines

One Professional

$30.00

per user, per month

Plan includes:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management

One Enterprise

$42.00

per user, per month

Plan includes:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Internal Ticketing System
Internal Tickets
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines

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Vtiger CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Vtiger CRM
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Automated Routing
Autoresponders
Business Card/Badge Scanning
Calendar/Reminder System
Calendar Sync
Campaign Management
Client Management
Collaboration Tools
Contact Database
Contact Management
Content Management
CRM
Customer Complaint Tracking
Customer Database
Customer Service Analytics
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Forecasting
For Insurance Industry
For Sales Teams/Organizations
For Small Businesses
For Startups
Help Desk Management
Inbox Management
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Live Chat
Marketing Automation
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Opportunity Management
Performance Metrics
Pipeline Management
Predictive Analytics
Prospecting Tools
Referral Tracking
Reporting & Statistics
Routing
Sales Activity Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Search
Search/Filter
Self Service Portal
Social Media Integration
Source Tracking
Support Ticket Management
Third-Party Integrations
Web-based Deployment
Web Forms

Vtiger CRM Integrations

authorize.net

Dropbox Business

PayPal

Zapier

Mailchimp

Microsoft 365

See all 32 integrations

Vtiger CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

41%

10%

Secondary Ratings

Ease of Use

4.1

Value for money

4.5

Customer support

4.2

Functionality

4.2

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Client Management Hero

The customer support is very helpful and they always strive to improve the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 4

Pros:

You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance.

Cons:

Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone.

John T.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Salesforce Killer

I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Cons:

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Reasons for choosing Vtiger CRM

I was introduced via the Open source installer offered through Go daddy website management. The pricing makes the commercial version of the software highly reliable and a no brainer.

Paulo R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Easy to use and customizable

Previously 4

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

Its really easy to use and there are many options to customize the user experience

Cons:

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Reasons for choosing Vtiger CRM

I prefer vTiger cause is cost-effective and really easy to configure and use.

Alex N.

Verified reviewer

Building Materials

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Flexible and complete package

We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Cons:

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Reasons for choosing Vtiger CRM

Greater flexibility, price to function ratio

Reasons for switching to Vtiger CRM

Salesforce charges double and you still had to pay extra to third parties for basic things like Edit in grid, etc

Sander M.

Verified reviewer

Luxury Goods & Jewelry

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Great value for money, great customization options

We realised a big added value but for some issues the development time takes quite long.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build.

Cons:

There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization.

Reasons for choosing Vtiger CRM

Peer recommendation, versatility, low cost, wide range of options

Thomas E.

Verified reviewer

Industrial Automation

11-50 employees

Used daily for less than 2 years

Reviewed October 2019

QTE Training likes VTiger

See section pros

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons:

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Reasons for choosing Vtiger CRM

Cloud based System, pricing, easy maintainable

Reasons for switching to Vtiger CRM

Salesforce was to expensive for the small Business we are on

Richard B.

Verified reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

One of the best!

We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- Easy to configure - Easy to modify - Easy to use - Easy to adapt to your need - Complete software

Cons:

- The email template could be more complete with more design

Reasons for switching to Vtiger CRM

SugarCRM was realy good but too slow and hard to modify and adapt to our needs.

Juerg H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed October 2019

Best for money

We have introduced vtiger from the decision date in rolling planning. This enabled us to cover 90% of our needs within a very short time (less than 1 month). An unequalled value, which I was not able to realize with other solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- functionality - customizability - stability

Cons:

- often many clicks to the destination - many open windows - restricts clarity

Reasons for choosing Vtiger CRM

- best price and performance ratio - rapid implementation - simple user guidance - little user training necessary - variety of functions

Reasons for switching to Vtiger CRM

Nicole J.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Looked better than it Functioned

Overall poor experience. Maybe if I have not used better CRM software prior to giving this a go, I would feel a different way. They added a lot of things to make the program pretty, but the meat and potatoes was just not there.

Ratings Breakdown

Ease of use

Functionality

Pros:

For beginners that only need to log in basic information, manage a few accounts and products this CRM software will work just fine. It is affordable to boot. It does come with some great hookups to other apps and software, and the app is useful. After use. i realize that this software may be better for wholesale product management and general sales, rather than outbound sales.

Cons:

Because I am managing over 200+ accounts (more like 1,000+) this software didn't cut it for me. It did not readily provide the functions that I needed, nor did I ever receive adequate help when it came to building out my workflows. I found myself going down rabbit holes searching for ways to make the workflows work, only to find that the last step was non-existent. It was stressful and took away a lot of time that I should have spent closing sales.

Reasons for choosing Vtiger CRM

It was a more affordable option that we tested out.

Sujay J.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed October 2019

Funnel and Forecast Inprovement

Overall a good tool for sales team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Initially it looks complicated but over a period of time, its easy to use and adapt to its environment.

Cons:

The Funnel can't be selected individually for a particular user in the Dashboard. Also it would be better if we can create an Forecast report in the Dashboard w.r.t individual Sales Engineers.

Reasons for switching to Vtiger CRM

In my previous Organization I was using Salesforce.

Showing 1 - 10 of 336 Reviews

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