SmartKarrot 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SmartKarrot

4.4

(37)

Pricing

Starting at $15,000.00 per year

About SmartKarrot

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).

Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
Our New Age Design with a PLG mindset allows for a great experience for users.
Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

SmartKarrot Screenshots

SmartKarrot Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

usage based, per year

Plan includes:

5 users
2 Third Party Integrations

Growth

Pricing available upon request

Plan includes:

10 Users
1 SaaS Product
3 Third Party Integrations

Pro

Pricing available upon request

Plan includes:

25 Users
3 SaaS Products
4 Third Party Integrations

Enterprise

Pricing available upon request

Plan includes:

Custom
3+ SaaS Products
4+ Third Party Integrations

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SmartKarrot Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of SmartKarrot
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Behavior Tracking
Campaign Management
CES Survey Structure
Chat/Messaging
Churn Management
Client Management
Collaboration Tools
Configurable Workflow
CSAT Survey Structure
Customer Database
Customer Engagement
Customer Experience Management
Customer Journey Mapping
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Health Score
Monitoring
Multi-Channel Data Collection
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Onboarding
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Renewal Management
Reporting & Statistics
Revenue Management
Search/Filter
Self Service Data Preparation
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Task Management
Third-Party Integrations
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Widgets
Win/Loss Analysis
Workflow Management

SmartKarrot Integrations

Asana

Salesforce Sales Cloud

Amazon EC2

Microsoft Excel

Microsoft Outlook

Slack

See all 14 integrations

SmartKarrot User Reviews

Overall Rating

4.4

Ratings Breakdown

41%

54%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.8

Functionality

4.3

Joe S.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2023

Great for CSM tasks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to log notes and tasks for customers. Great to track customer health scores and monitor activity

Cons:

Logging emails as touch points can sometimes be buggy

Brad M.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

SmartKarrot

I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly.

Cons:

The way that roles are assigned makes collaborating with multiple team members on an account harder.

Reasons for choosing SmartKarrot

The collaborative approach to working with clients and evolving the product.

Monika V.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

CS performance tracking option

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

reports insights and tracking system through playbook and touchpoints.

Cons:

Reports should be downloaded directly and in reports filter option should be according to reports.

Antonio B.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Very Useful, Has a Lot of Potential

Ratings Breakdown

Ease of use

Functionality

Pros:

Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs.

Cons:

It is very much a developing product/platform. The core features are there, and I think its potential is great.

Anam S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Best software for Customer success.

Smooth working of the software helped in engaging the client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of tracking your daily tasks follow ups and customer details.

Cons:

automatic generation of the set touchpoints that were added automatically.

Vicky A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Feedback on smartkarrot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease in use,gives detailed info about product adoption from client side.

Cons:

The task management,where we can can the todays task in future task, can be marked as complete.

Kathleen B.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

An everyday CS tool!

I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product.

Cons:

A little glitchy at times and definitely has a large learning curve

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

SmartKarrot helps to define Customer Success routines and processes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts.

Cons:

Our product is quite complex so we had several integration issues and delays to properly see the relevant information within SmartKarrot.

Ananthakrishnan G.

Verified reviewer

E-Learning

11-50 employees

Used daily for free trial

Review source

Reviewed October 2019

SmartKarrot - A users perspective

Extremely professional team, ever-ready to receive feedback and act upon them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Cons:

Still in Beta stage, needs to tested to gauge stability.

Reasons for choosing SmartKarrot

specific features like gamified templates, and ease of integration

Reasons for switching to SmartKarrot

Better support, more focus on B2B

Verified

Reviewer

Management Consulting

2-10 employees

Used other for free trial

Review source

Reviewed October 2019

Great product lots of features

AS just a test user, I had multiple conversations with my sales person that was very patient and answered every questions I had!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmartKarrot has a rich feature set and is a great tool to increase monitor traction on your product if you have an app or platform. There is rich analytics so you can truly dive in a learn more about your users behaviours.

Cons:

It is a bit complex and has a bit of a learning curve!

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