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SmartKarrot

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Overview
Reviews
SmartKarrot

SmartKarrot 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews
  • Popular Comparisons

Overview

SmartKarrot
SmartKarrot
4.4
(37)

Pricing

Starting at $15,000.00 per year

About SmartKarrot

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).

  1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
  2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
  3. Our New Age Design with a PLG mindset allows for a great experience for users.
  4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

Wondering if SmartKarrot is right for your organization?

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SmartKarrot User Interface

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2
3
4
5

SmartKarrot Pricing and Plans

Starting price: $15,000.00 per year
Free Trial
Free Version

Basic

$15,000.00

usage based, per year

Plan includes:

  • 5 users
  • 2 Third Party Integrations

Growth

Pricing available upon request

Plan includes:

  • 10 Users
  • 1 SaaS Product
  • 3 Third Party Integrations

Pro

Pricing available upon request

Plan includes:

  • 25 Users
  • 3 SaaS Products
  • 4 Third Party Integrations

Enterprise

Pricing available upon request

Plan includes:

  • Custom
  • 3+ SaaS Products
  • 4+ Third Party Integrations
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SmartKarrot Features

  • Popular features found in Customer Engagement
    Communication Management
    Customer History
    Feedback Management
    Live Chat
    Multi-Channel Communication
    Reporting/Analytics
  • More features of SmartKarrot
    Access Controls/Permissions
    Account Alerts
    Account Management
    Activity Dashboard
    Activity Tracking
    AI/Machine Learning
    Alerts/Notifications
    API
    Behavior Tracking
    Campaign Management
    CES Survey Structure
    Chat/Messaging
    Churn Management
    Client Management
    Collaboration Tools
    Configurable Workflow
    CSAT Survey Structure
    Customer Database
    Customer Engagement
    Customer Experience Management
    Customer Journey Mapping
    Customer Management
    Customer Segmentation
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Dashboard
    Data Import/Export
    Data Visualization
    Drag & Drop
    Email Management
    Engagement Tracking
    Event Triggered Actions
    Health Score
    Monitoring
    Multi-Channel Data Collection
    Negative Feedback Management
    NPS of Customers
    NPS Survey Structure
    Onboarding
    Performance Metrics
    Predictive Analytics
    Process/Workflow Automation
    Real-Time Analytics
    Real-Time Data
    Real-Time Notifications
    Real-Time Reporting
    Renewal Management
    Reporting & Statistics
    Revenue Management
    Search/Filter
    Self Service Data Preparation
    Sentiment Analysis
    Survey/Poll Management
    Surveys & Feedback
    Task Management
    Third-Party Integrations
    Trend Analysis
    Usage Tracking/Analytics
    Visual Analytics
    Widgets
    Win/Loss Analysis
    Workflow Management

SmartKarrot Integrations

Asana
Asana
Salesforce Sales Cloud
Salesforce Sales Cloud
Amazon EC2
Amazon EC2
Microsoft Excel
Microsoft Excel
Microsoft Outlook
Microsoft Outlook
Slack
Slack

See all 14 integrations

SmartKarrot User Reviews

Overall Rating

4.4

Ratings Breakdown

5

41%

4

54%

3

5%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.8

Functionality

4.3

Kathleen's profile
Kathleen B.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

An everyday CS tool!

4

I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis

Ratings Breakdown

3
Ease of use
5
Customer support
4
Functionality
icon
Pros:
I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product.
Cons:
A little glitchy at times and definitely has a large learning curve

Read More

AK
Anish K.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

A customer focused team

5

Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate.
Cons:
Lack of canned training content was something i liked the least.

Read More

MV
Monika V.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

CS performance tracking option

3

Ratings Breakdown

4
Ease of use
3
Value for money
4
Customer support
3
Functionality
icon
Pros:
reports insights and tracking system through playbook and touchpoints.
Cons:
Reports should be downloaded directly and in reports filter option should be according to reports.

Read More

AB
Antonio B.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Very Useful, Has a Lot of Potential

4

Ratings Breakdown

3
Ease of use
4
Functionality
icon
Pros:
Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs.
Cons:
It is very much a developing product/platform. The core features are there, and I think its potential is great.

Read More

VR
Verified
Reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Great Platform for Customer Success

4

Ratings Breakdown

3
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person.
Cons:
It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time.

Read More

AS
Anam S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Best software for Customer success.

5

Smooth working of the software helped in engaging the client.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ease of tracking your daily tasks follow ups and customer details.
Cons:
automatic generation of the set touchpoints that were added automatically.

Read More

VA
Vicky A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Feedback on smartkarrot.

4

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Ease in use,gives detailed info about product adoption from client side.
Cons:
The task management,where we can can the todays task in future task, can be marked as complete.

Read More

EH
Erik H.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Fantastic Improvement of Customer Success

5

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
The account 360 dashboard for each customer allows for a comprehensive overview of all information for each specific customer. The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.
Cons:
The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.

Read More

sk
shaili k.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Ease to track product usage

5

Overall good experience with the product, support is quite good. well behaved and professional

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
client product usage tracking
Cons:
There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.

Read More

AR
Akshay R.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Best Customer Success Software

5

Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.
Cons:
So far, I haven't noticed anything which isn't good on the platform. I liked everything.

Read More

Showing 1 - 10 of 37 Reviews
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