ZapScale 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ZapScale

5.0

(12)

Pricing

Starting at $599.00 per year

About ZapScale

ZapScale is a customer success platform that helps businesses manage their customers and drive growth. It provides businesses with valuable insights into their customers, including 360-degree customer view, health analytics, account segmentation, and outcome tracking.

Streamlining customer success operations is made easy through ZapScale's features, such as the success playbook, contextual messaging, and task management. Additionally, with the help of business overview, prediction alerts, and trend analytics, businesses can analyze their operations and identify opportunities for growth. Offering a unified view of customer data, the platform integrates information from various touchpoints, including product usage, CRM tickets, feature requests, billing and invoicing, emails, and customer communications.

ZapScale has proven to be a valuable tool for businesses seeking to enhance their customer success strategies. From improved customer visibility and operational efficiency to tailored dashboard customization and centralized customer data, ZapScale empowers businesses to optimize their customer management processes.

ZapScale Screenshots

ZapScale Pricing and Plans

Starting price: $599.00 per year

Free Trial

Free Version

Startup Plan

$599.00

usage based, per year

No plan information available

Growth Plan

$2,599.00

No plan information available

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ZapScale Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of ZapScale
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
API
Chat/Messaging
Churn Management
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Reports
Email Management
Engagement Tracking
Event Triggered Actions
Health Score
Knowledge Base Management
Monitoring
Multi-Channel Communication
Performance Metrics
Real-Time Data
Real-Time Notifications
Renewal Management
Reporting & Statistics
Revenue Management
Task Management
Third-Party Integrations
Win/Loss Analysis
Workflow Management

ZapScale Integrations

Microsoft Outlook

Jira

Gmail

Pipedrive

Freshdesk

Stripe

See all 10 integrations

ZapScale User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.8

Have you used ZapScale and would like to share your experience with others?

Sajal M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Saves lots of our time

ZAPscale has improved our efficiency and saved us a lot of time. Now we can focus on our customers, instead of spending time on data collection.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ZAPscale gives us all data in one place, with necessary analysis, which makes our lives easier.Before ZAPscale, we had to extract data from multiple tools and perform manual analysis on top of that, which used to take lots of time and energy.

Cons:

For now, we are happy with what ZAPscale provides us. We will need a few more features, which are already in their roadmap.

Prakhar S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Zapscale - Single source of truth

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Zapscale for the complete health tracking, of our customers. we have integrated Zapscale with all our customer-facing tools to capture important data points. With all this data, Zapscale provides us with health visibility for each of our customers and users. Using this health score, we the Customer Success team prioritize customers and their needs, allowing us to proactively engage with them.

Cons:

Currently, Zapscale doesn't offer an NPS survey, which is important for us, but there are plans to introduce it soon, For now, we manage NPS through our previous tool and integrate the data into Zapscale.

Sreeram R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Best Customer health tracking

The most important benefit that I see with Zapscale is that lot of my time is saved since I have all the data in one place and the data is also shared in such a format that I can take action on it and this leads to a better hold over my customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer health tracking has been a revolution for us. Now we have a clear understanding of the customer problems and based on which we can provide the solutions. With Zapscale we have been able to improve our efficiency and provide better customer engagement.

Cons:

The one thing I would want to be added in Zapscale is a mass emailer. But I can also do that with my current tool and it is not that important for us. I think this feature is soon going to be introduced in Zapscale.

ShanmugaPriya v.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Software for customer tracking

The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscale, we used a drop a few balls here and there but now we have complete control over it, this has helped us improve our customer experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With Zapscale zapbook, we can track all our customer's tasks and requirements. This feature help us stay on time and ensure that we don't miss any deadline. It also keeps all team members, including sales, informed about the action happening with the customers.

Cons:

I am happy with what I have right now. Zapscale offers me all the necessary features for monitoring my customers

Ashita G.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Zapscale is a excellent “customer success” sotware

Zapscale helped in streamlining the overall CS function and brought it greater visibility and consolidation of customer health. It enabled us to keep proactive track of clients health and take timely actions where required.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zapscale allows organisations to keep a good track on their customers health. Taking into account 4 main parameters, it gives a comprehensive view on customers overall health. With timely alerts, using playbooks it enables CS to take timely action and setup tasks tailored to specific customers. Zapscale has helped transform the CS journey and become a key facilitator internally.

Cons:

Currently we have not encountered any issues with zapscale. It is an evolving software and while today it meets a lot of customer success requirements, with new features and enhancements the platform will become more wholistic and would be a good blend between a core customer success tool and a CRM.

Simarjeet S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Best tool to boost your customer engagement!

By effectively engaging with the users at precisely right moments and offering them tailored solutions, I have not only saved valuable time but also significantly enhanced my customer satisfaction score.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility to tailor my dashboard according to different customer segments is truly remarkable. It has empowered me to personalise my approach for each segment, enhancing my overall strategy.

Cons:

Currently I am satisfied with the features I have, but I anticipate identifying additional needs & requirements in the future.

Swamy J.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Tracking the right customer and getting the insight about this.

Zapscale has been an absolute game changer for me. It not only saves me a significant amount of time, but it also enables me to focus on customers who requires immediate attentions. Further more with complete control over my data, I can confidently say that my customer success operations have become remarkable more efficient since adopting Zapscale.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zapscale offer the incredible advantage of granting me the ability to effortlessly track or untrack the customers of my choice. This empowers me to focus my customized engagement effort on high touch customer while seamlessly transitioning low touch customers into automated engagement. The best part is that I can accomplish all of this without requiring any technical assistance.

Cons:

Although the capability to tracking NPS is not available currently in Zapscale. However, it is in their product roadmap. It is only a matter of time before this feature become available.

Ragavi S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

All customers in a single view

It gives me a complete customer visibility and makes my work easier to manage my customers. It also helps me to keep track of upselling opportunities which I have never done before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zapscale has all my customer data and I can check them easily whenever I want in just a click. I can keep a close eye on all my customer health. It is super easy to use.

Cons:

I need my calendar integrated with zapscale which is not connected right now.

Verified

Reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Great CS partner to work with

Its delightful to work with a team that is so pasisonate for customer success. Additionally, we love the product, its simple and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ZapScale team is very flexible and always tries to listen to our needs so they can find the right solution to help us with customer success. We really appreciate their efforts!

Cons:

Some of the features are missing as of now from our current process. For example - emailing the customers, NPS survey etc

Priyesh G.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Platform for building CS

We have been able to build our CS around Zapscale. Zapscale helped us to set up our process for better and faster growth of our CS department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Zapscale provides us automation to our CS2. Actionable customer data3. Playbook with triggers4. Customer visibility for all departments5. Opportunity improve revenue

Cons:

Can't point anything at this stage since we're still exploring, there are continuous improvements in the product

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