Cratejoy 2026: Benefits, Features & Pricing

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Overview
Screenshots
Top Alternatives Preview
Pricing and Plans
Features
User Reviews

Overview

Cratejoy

4.3

(42)

Pricing

Starting at $24.99 per month

About Cratejoy

Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management.

Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales.

The platform integrates with marketing tools such as MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a suitable business solution.

Cratejoy is available on a monthly subscription basis and comes with online support.

Cratejoy Screenshots

Cratejoy Pricing and Plans

Starting price: $24.99 per month

Free Trial

Free Version

Cratejoy

$24.99

flat rate, per month

Plan includes:

30000+ Unique Views Daily
4 Million Views Monthly
Customization
Fraud Protection
Supports 138 Currencies

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Cratejoy Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Cratejoy
API
Catalog Management
Email Marketing
Kitting
Order Management
Reviews Management
Shopping Cart
Templates
Website Management

Cratejoy User Reviews

Overall Rating

4.3

Ratings Breakdown

57%

26%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.2

Verified

Reviewer

Arts and Crafts

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Love it so much although they definitely take their cut, worth it though!

Overall it's been amazing, love their support and they have definitely fixed earlier bugs.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

The functionality is perfect for a sub box, plus the exposure you get via the marketplace is unreal!

Cons:

They take a huge cut, wish they would adjust their pricing system a bit, but what can you do? They monopolize you a bit

Lorna H.

Used daily for more than 2 years

Review source

Reviewed March 2018

An Overall Satisfying Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CrateJoy by far was my first choice for the subscription box e-commerce world, particularly due to its ability to allow for intense customization. I could design my store exactly how I intended to, complete with various color schemes, pictures, and text inserts with fancy fonts. My products were always displayed in their best light and the Marketplace added extra exposure to help build my customer base. Additionally, allowing exposure to each individual shop's social media platforms created an unlimited potential for exposure to customers as well.

Cons:

New features can always be added, such as a more efficient way to handle shipments. There are times when the software can be a bit buggy and the shipping labels won't calculate or else are priced expensively in comparison to actually going to the nearest USPS and mailing from there. Also, the display of which shipment labels to print for which shipments (1st, 2nd, 3rd, etc.) could be a bit confusing. I also was not a fan of buying shipping in set increments. More information must be acquired from the customer to prevent fraud, as I lost money in this regard. Additionally, I believe cancelled subscribers should be removed from the database to prevent the customer list from being too bulky. It is also a pain to not be able to edit live product information and instead have to create a new product listing.

Linda C.

Verified reviewer

Retail

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed September 2021

Watch Your Back

Cratejoy is good at answering your queries quickly, but don't expect the answers you'd like. Unjust feedback is your problem. Cancellation fees are your problem. Anything else you can think of is your problem. Basically you list your crate and then cross your fingers. Because if there is any trouble along the way, you're stuck. Cratejoy will politely tell you how sorry they are, and that's all. Their system of auto-renewal practically begs for an unhappy customer or two along the way. And get this: if you subscribe for 6 months, you are automatically renewed, not on a monthly basis, but for another 6 months. And when you realize this and cancel, you don't get your money back unless you specifically ask for a refund. Cratejoy even encouraged me to keep sending crates to someone who cancelled but failed to ask for a refund. That said, I still use Cratejoy. But beware the many pitfalls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can pick up a lot of customers, and creating crates for sale is loads of fun.

Cons:

Many of the features are difficult to understand. My first crate involved a lot of guesswork, not only to create it, but also to manage sales.

Brandon J.

Entertainment

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2018

Cratejoy has been a true game changer for my subscription box business!

Cratejoy is truly invested in your success. Their Customer Success and Marketing teams are top notch and go above and beyond to help you succeed. In addition, their marketplace is a phenomenal asset. If you're thinking about starting a subscription box, I highly recommend you sign up with Cratejoy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a back end payment processor, Cratejoy is very straightforward and easy to use. Their marketplace is a true asset and worth every penny as well. In addition, their Marketing Team and Customer Success Team truly want to see you succeed. From helping me get started to having my box featured on CNN, they've helped nurture my box's success every step of the way.

Cons:

Personally, I dislike Cratejoy's website builder. It lacks features, looks very cookie cutter, and is difficult to customize. I built and run my website with a different platform and have opted to use Cratejoy only for checkout. I also was disappointed with their referral program as it felt pretty bare bones and lacked most features and options. Even with these issues, overall I have found Cratejoy to be an amazing platform to work with. Their teams are wonderful and they're truly invested in your success. While some aspects of the software are far from perfect, overall I believe the pros far outweigh the cons.

Scarlett S.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

All-in-one platform for subscription boxes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One stop shop for everthing you need for a subscription box business including recurring payments, integration with Pirateship for commercial USPS pricing, website templates, etc

Cons:

Lacking some website add-on functionality that platforms like Shopify have. They charge transaction fees on top of the payment processor fees.

Peter M.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2020

Misleading fee structure, no accountability

Cratejoy has been a huge mistake for my company. In the end, after using it for a year I guess we are about break-even on our sales but we are missing 10% of our revenue because I was misled when I signed up for Cratejoy. They offer different fee plans and different subscriptions. At the time, I was led to believe that if we signed up for a subscription, we could avoid paying the absurd 11% fees per transaction through them. I went forward and launched everything and as far as I could tell, I was paying the lower rate because that is what was showing in my Cratejoy admin account. However, I eventually discovered that we had been paying the much higher rate all along. I had to see this in my Stripe account to realize it because absolutely everything else I saw from Cratejoy showed the lower rate. In the end Cratejoy has accepted no accountability for the lost revenue and I intend to stop using them as soon as I can without ruining subscriber relationships. BUYER BEWARE!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cratejoy is pretty easy to roll out and offers a solid subscription e-commerce service.

Cons:

It does not offer robust reporting or integrate with other apps and platforms very well, unless you are a full fledged developer.

Katie F.

Used daily for more than 2 years

Review source

Reviewed March 2018

Cratejoy makes running my subscription business a breeze!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cratejoy's ability to manage dozens to thousands of subscribers plans easily and effectively each month makes running my subscription business a snap. It's super easy to use without any major training and they are constantly adding new features or upgrading existing features to make the software even better. Their customer service department is pretty responsive and available should you have any issues or questions. I can't imagine running a subscription-based business without Cratejoy.

Cons:

Cratejoy could be expanded upon to feature more reporting and accounting features. It does currently need to run concurrently with an accounting software which is an additional cost.

Chris G.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Cratejoy is the only platform I would run a subscription box company with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup, use and manage. It's the only platform that allows me to ship a progressive sequence of boxes. The marketplace also brings a lot of leads to the site.

Cons:

The platform is definitely missing a few features. For example, there are no multiple shipping options for the customer, blog integration, and there are some limitations with web development/integration.

Katie M.

Verified reviewer

Arts and Crafts

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed March 2018

I want to love it but I spend more time battling with the backend and with customer support...

Great to have recurring income !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For the customer side, it works great. It's easy for them to use. Payment system works great. The designs they provide look great. At the begging when I first started two years ago, the tech support was super helpful.

Cons:

Customer service was great two years ago, now it has gotten worse and slower. I was told I need to hire a developer to install an email capturing popup on the main page. A site shouldn't be that difficult to use. The backend could be a lot easier to use. I tried to upgrade to one of their new designs so I could take advantage of their new upsell functionality and my website broke and I had to revert back to the old design in order to get it working again.

Verified

Reviewer

Consumer Goods

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2019

Cratejoy Brings Great Joy!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Cratejoy is an excellent platform for smaller, startups to put their subscription service out there and equally compete with other services. Cratejoys interface, both for the users and for the companies, is very friendly and makes it easy for companies to make sleek looking pages promoting their subscriptions.

Cons:

The downside to Cratejoy is that you not only pay a monthly fee but you also pay a fee for each sale.

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