Cratejoy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Cratejoy

4.3

(42)

Pricing

Starting at $24.99 per month

About Cratejoy

Cratejoy is a cloud-based subscription box platform that helps small to midsize businesses manage subscribers. Its key features are demand forecasting, shipment tracking, email marketing, shopping cart and customer account management.

Entrepreneurs and merchants can use Cratejoy to handle payments and respond to customer reviews. With the marketplace module, users can list their business and conduct marketing and promotion. Additionally, the platform allows users to design and launch a customized website and track sales.

The platform integrates with marketing tools such as MailChimp and LeadDyno and shipping tools such as Pirate Ship, ShipStation and Cartstack. Users can access the backend and use the API to create a suitable business solution.

Cratejoy is available on a monthly subscription basis and comes with online support.

Cratejoy Screenshots

Cratejoy Pricing and Plans

Starting price: $24.99 per month

Free Trial

Free Version

Cratejoy

$24.99

flat rate, per month

Plan includes:

30000+ Unique Views Daily
4 Million Views Monthly
Customization
Fraud Protection
Supports 138 Currencies

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Cratejoy Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Cratejoy
API
Catalog Management
Email Marketing
Kitting
Order Management
Reviews Management
Shopping Cart
Templates
Website Management

Cratejoy User Reviews

Overall Rating

4.3

Ratings Breakdown

57%

26%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.1

Customer support

4.0

Functionality

4.2

Verified

Reviewer

Arts and Crafts

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Love it so much although they definitely take their cut, worth it though!

Overall it's been amazing, love their support and they have definitely fixed earlier bugs.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

The functionality is perfect for a sub box, plus the exposure you get via the marketplace is unreal!

Cons:

They take a huge cut, wish they would adjust their pricing system a bit, but what can you do? They monopolize you a bit

Cindy B.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Cratejoy Sub Box Creator

Cratejoy has been a huge help in getting my sub box marketed and seems to be user friendly for my customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of setup, frequent update emails from Cratejoy

Cons:

Need updates via text/sms, easier filtering of current subscriptions, marketing options

Reasons for choosing Cratejoy

Cost, ease of setup, Cratejoy marketing on social media and tv

Pam B.

Verified reviewer

Retail

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed May 2025

Not as good as it used to be

I loved Cratejoy when I started. I felt my company was recognized often and the support was great. In the past couple years they have allowed customers who are not subscriptions and products that compete with subscriptions. Its gotten too big, impersonal and barely no customer service. I moved my website but kept marketplace. I have to charge higher on marketplace then on my own website because of all the fees, some unnecessary, like charging taxes when I already submit taxes for my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started my business with Cratejoy when they had just recently started. It was alot more personal and not as much competition. Their customer service response time was good.

Cons:

Way too high fees and rarely get responses to my email. Their help is pretty much non existent. Changes get made without notification. There are extra fees for my company as well as my customer as much as 40%

Verified

Reviewer

Food & Beverages

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2019

Best for newbies - bad for large shops

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CrateJoy is tremendously easy to use and offers a great all in one solution for starting a subscription box company quickly and easily. You don't need to know much about websites to set things up properly. Reports are useful and you have a lot of options and abilities in managing subscriptions and shipments.

Cons:

Fees are quite high if you list your company on their marketplace. You're charged 11.25% of EVERY purchase made on a subscription started through their marketplace, not just one time. If you use the built in WYSIWYG builder, the sites all pretty much look the same - not a lot of templates available.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Love Cratejoy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that it's easy to use and it's so easy to jumpstart a subscription box! The templates are great and love that subscribers have access to their own portal!

Cons:

I wish there was an app! Except that, we love it. Also wish there were easier ways to change a subscriber's Email... Oh! And shipping! Had to switch to Pirate shipping - wish it could be just as cheap but still on Cratejoy

Rachel R.

Verified reviewer

Entertainment

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2021

Meh.

Meh. It was easy enough to operate, but you're constantly submitting things for approval. They are providing a subscription service themselves and yet you don't get the customer experience you expect for paying such high monthly fees. Glad I only paid a month and a half of my membership as I didn't find it worth it. Marketing is free if you have social media and play your cards right. So really? Why pay for a marketplace that you beat yourself up over trying to get approval for. We all know investing in professional photos is important but some people do what they can with what they have to start because there is no pre-sale feature on Cratejoy. You can't penalize someone for that especially when you consider the expenses at the beginning of a business(that sounds like I had crumby pictures... after my first email back from them I took even more pictures and I edited them and made them look decent enough - at least until I can afford professional ones).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had fun making my products in my store playing with layout and fonts and colours etc, and I liked seeing how my store was turning out.

Cons:

In no particular order: - Customer service (with the exception of one staff member and a supervisor who helped me with a tax set-up thing). - Marketplace ad feature - Out of date articles and instructions on website (make references to features that are no longer there or aren't being used at the moment) - Emails for correcting things to get yoru shop up and running have links that go no where and are long paragraphs that you have to read through slowly to decipher the information (simple bullet points would suffice) - Marketplace fees... seriously those are outrageous and on top of that we pay monthly to post in it to hopefully sell our product... if you even get approval. Not a practical way for a start-up to be doing business with all of our expenses highest when we first start out.

Reasons for choosing Cratejoy

I'm not a computer or website person. It seemed like the right thing to use to start my business and to sacrifice the fees... but I want my business to succeed so I left. I couldn't justify giving away that much $$$ because of marketplace fees.

Charlotte T.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

It's a brilliant piece of software and does things it would take me months to piece together.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can pretty much set it up and leave it which leaves me plenty of time to get on with all the other stuff in the business.

Cons:

Would really like a built in blog feature it's a pain having to gave it somewhere else and link it together.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed March 2018

generally good

Easily run my subscription business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is very easy to use and tracks subscriptions very well. It makes shipping a breeze especially when you have multiple subscription products.

Cons:

I wish they had more one time shop features and options. There is no way for my customers to log in and rate my products without purchasing something even if they used a product in real life.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed March 2018

Cratejoy was everything we needed to get started as a brand new subscription box company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cratejoy lays everything out, has several features, and is really the platform that you should start your subscription service on.

Cons:

There are still some features that would be great to implement, like customization and allowing the customer to manage their survey answers within their account.

Brittany B.

Verified reviewer

Arts and Crafts

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Outdated Software + BEWARE of Listing in the Marketplace

It was a bad experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Drag and drop. Easy to use. There are limited themes but they are all easy for beginners. It's easy to add Google Analytics and a Facebook Pixel.

Cons:

Unfortunately, I have had nothing but bad experiences as a seller on this platform. First of all, they platform did not work correctly for me. There we're glitches that could not be resolved without contacting Cratejoy Support. Second, in the marketplace, they take way too much of a cut of sales. It would not be possible for most businesses to profit using this platform. Third they do not protect their sellers from bad buyers. IE - Reviews are everything. If any shopper decides to leave a bad review it will absolutely ruin you. And they won't help you. I was negatively reviewed by someone who was lying about her experience. I have no idea why. Cratejoy would not help me. Shoppers are actually incentivized to leave a negative review - it will only benefit them because they can get anything they want for free. Cratejoy does not require that it's truthful. Cratejoy does not require that they contact you first. They allow anyone to post anything they want.

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