Omnichannel Personalization 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Omnichannel Personalization

4.3

(3)

Pricing

Pricing available upon request

About Omnichannel Personalization

Omnichannel Personalization was developed by Algonomy, formerly Rich Relevance, to support direct-to-customer brands, enterprise retailers, and B2B e-commerce companies in setting themselves apart through one-to-one personalized customer experiences. Available in English and Portuguese, the tool is geared toward online retailers in the UAE, Brazil, and Central Europe.

Using AI, it delivers a deep-learning personalization engine (DLRM) with over 150 OOTB strategies, dynamic segmentation, and unified user profiles in real-time and at scale, up-selling and cross-selling products to every customer.

Users can focus on customer-relevant campaigns that can boost engagement and sales share, rather than having to choose between tactical conversion goals and LCV. Thanks to multivariate testing (MVT), users can measure the effectiveness of product placement, layouts, and merchandising strategies with their live shoppers, generating first-hand brand data and buyer insights.

Omnichannel Personalization Screenshots

Omnichannel Personalization Pricing and Plans

Starting price: $0.01

Free Trial

Free Version

Basic

$0.01

No plan information available

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Omnichannel Personalization Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Omnichannel Personalization
Abandoned Cart Saver
A/B Testing
Account Based Marketing
Alerts/Notifications
API
Behavioral Targeting
Behavior Tracking
Campaign Management
Campaign Segmentation
Catalog Management
Content Analytics
Content Management
Contextual Targeting
Credit Card Processing
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Discount Management
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Experience Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Order Tracking
Purchase Order Management
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Recommendations
Reporting/Analytics
Reporting & Statistics
Sales Order Management
Social Media Integration
Template Management
Templates
Third-Party Integrations
Website Analytics
Website Management
Website Personalization
WYSIWYG Editor

Omnichannel Personalization User Reviews

Overall Rating

4.3

Ratings Breakdown

33%

67%

Secondary Ratings

Ease of Use

3.3

Value for money

3.7

Customer support

4.0

Functionality

4.0

Have you used Omnichannel Personalization and would like to share your experience with others?

Allan Bo C.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Endless possibilities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Cons:

The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

Simon B.

Retail

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed November 2018

Create and Craft

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs. However, the algorithms in place, along with the multiple strategies mean you don't have to delve into the minutiae if you don't need to

Cons:

The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

Joseph N.

Retail

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Good

Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Displays a good level of AI product recommendations without a need to manipulate results. Makes best, relatively accurate output for new products as to what product recommendations display.

Cons:

Reporting limitations. Want/need a view of performance at line level.

Showing 1 - 3 of 3 Reviews