Caremerge 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Caremerge

4.6

(21)

Pricing

Starting at $1.00 per month

About Caremerge

Caremerge is a cloud-based senior care facilities and long term care solution. Primary features include senior living EHR, family engagement, community engagement and chronic care management.

Caremerge integrates with an existing electronic health record (EHR) system and performs resident assessments. Care plans are generated based on these assessments. It creates a profile and electronic calendar for individual residents. Information such as insurance provider, emergency contacts, personal documents, authorized contacts and care locations can be entered in the profile. Resident calendars can be updated with their medical appointments and social activities.

It is compatible with Windows, Mac and Linux operating systems. It offers a mobile app for iOS and Android devices. It is a family engagement application that allows residents’ relatives to view a feed of past and upcoming activities and to message staff for updates. Support is offered via email and over the phone. Other help options include webinars, blogs and videos.

Caremerge Screenshots

Caremerge Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Caremerge Features

Popular features found in Assisted Living
Assessment Management
Charting
Communication Management
Compliance Management
Document Management
Incident Management
Meal/Nutrition Management
Medication History
Point of Care System
Reporting & Statistics
Scheduling
Staff Management
More features of Caremerge
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Appointment Management
Attendance Tracking
Calendar Management
Care Plan Management
Contact Management
Employee Management
Event/Activities Planning
HIPAA Compliant
Lead Management
Medication Alerts/Warnings
Medication Management
Resident Assessment
Search/Filter
Third-Party Integrations
Workflow Management
Work Order Management

Caremerge Integrations

SRx

WelcomeHome

Aline

Rx30

Volanté POS

TheWorxHub

Caremerge User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.5

Functionality

4.3

Have you used Caremerge and would like to share your experience with others?

Verified

Reviewer

Used weekly for less than 6 months

Review source

Reviewed February 2018

It doesn't work very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

The resident directory cannot be searched for specific names. The private message function is irratic. The site does not look professionally done. It's not clear what does or does not go out to everyone using the site. It seems as if it were programmed by amateurs. Had I been choosing, I would never have chosen Caremerge.

Annalise W.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Such an Amazing Program!

My experience has been that Caremerge has been a partner to help me do my job even more. I have had more time to get out and physically do acitvites every day and less time constructing the calendar and planning because caremerge helps me do all that automatically ! it is so great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is so great for directors, residents, and families involved in a senior living community. It takes hours to create a calendar from scratch each month and caremerge will make the calendar for you!! That is just one of many great things. You also are able to take attendance of resident participation and then create a detailed report of what they have participated in down to percentages of types of activity. The communication and announcement feature to connect with family is so nice! Much easier than emails and you can respond quicker than having messages get buried in your email account. The residents can have accounts as well and post on our community board, sign up for activities and see what is going on for the day! It is just a great program overall and we love all that Caremerge has to offer!

Cons:

Sometimes the app has a hard time populating all the residnets, so when you go to take attendance as a staff member on the app, you scroll through the resident list and not all residents show up, staff have to search for the resident in order to take their attendance. It takes just a little more thought and time, then just looking at the list and checking if they participated

Dina C.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Caremerge is a great EHR solution for a CCRC

WE first implemented Family engagement several years ago to address HIPAA compliance issues with email with family. This greatly improved communications and eased stress or missed calls and voicemails. We then advanced to the health record, and worked with Caremerge in developing and implementing the E-Mar that interfaces with our pharmacy. This implementation saved many hours for our staff in entering new physician ordered medications and decrease the potential for medication entry errors. A great relationship with your pharmacy is required to make this a success and we are grateful for our pharmacy partner. Charting by our certified caregivers is much easier in this system than prior systems we had used. Designed to meet the regulatory requirements in assisted living, we are pleased that it is easy to schedule and view the chart entries that support the Service Plan. Our experience with the Caremerge Team has been so positive and productive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the clean uncluttered look, the ease to use it, designed to allow the user to quickly and intuitively learn/use the functions.

Cons:

I would love to see an option to increase the Font Size of text,

Reasons for choosing Caremerge

Overall impressed with the features, ease of training/use, receptiveness by our product review team for Caremerge over other options we looked at, and cost.

Reasons for switching to Caremerge

many reasons that included cost, efficiencies, ease in training, better customer service expectations, etc

Kim M.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Best Engagement Tools on the Market!

the product is easy to use, the Caremerge staff is great to work with, very accommodating and helpful to myself and my staff if we have questions. We have 60 communities signed up with Caremerge, when I have new staff, I am able to train them easily, they understand it well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Caremerge offers the ability for Residents and Family Members to be completely engaged in life of the Community. There are engagement opportunities for staff and family through family messaging and announcements platforms as well as for residents with the Community Engagement platform. The platform and app is very user friendly.

Cons:

The price of the product is a little pricey, but we get a great product and service from the Caremerge team, so it is worth it.

Reasons for choosing Caremerge

point click care does not have a family engagement platform

Reasons for switching to Caremerge

it was a matter of switching to PCC from Caremerge, but Caremerge has the best product when it comes to family engagement. we chose to stay with Caremerge for family engagement.

Diana T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Caremerge on the Cutting Edge

The ability to stay connected in this ever changing and technology based world is so important. Caremerge has helped us to provide something different that meets the needs of the community, the meets of the residents and the needs of the families all in one convenient and easy to use location.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Caremerge really tries to adapt their software to the needs of the community as well as the families that utilize it as well. They are open to ideas and have taken the constructive criticism to heart in terms of continuing to grow and change to meet the needs of those using the software. It is extremely beneficial in our community and really sets us apart from others in our industry

Cons:

There are some adaptations that I would make that I have recommended that I have been told are being worked on but time passes and I never know if they are still being worked on or considered or if they have decided to no longer pursue those changes at all. It would be nice for the app to be a bit more customizable in terms of the calendar and the PDF styler.

Karen D.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Caremerge

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Life enrichment coordinators live at the intersection of planning and communication. Caremerge provides the tools needed to efficiently plan activities and fun events, and then communicate with residents and families about participation. Our residents are happiest when they are engaged and when families feel part of the care team. Caremerge helps staff highlight the quality of services in our community and helps keep family in the loop.

Cons:

The Calendar design features do not include month names as an easy header insert for each month. The hardest part of creating a professional looking calendar is finding an appropriately sized clipart that can be inserted for the name of the month.

Lynne D.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Caremerge rocks!

Caremerge is my favorite program I've used in my career. It's so important for families to know that their loved ones are engaged and being taken care of, even when they live far away or aren't able to visit the community.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of Caremerge, for both associates using Caremerge to take attendance/send messages, but also for family members/caregivers.

Cons:

The ONLY aspect of Caremerge I think could use looking at is the messaging section on the app (as opposed to the website). We receive notifications letting us know a family member (by the family member's name) has messages us, but we have to know what resident that family member "belongs to" in order to view the message from the app. If I don't know which resident the family member "belongs to", I have to open the website view to open the message from the notification.

Kenneth G.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Caremerge and Caremerge Voice helps older adults stay informed

Caremerge has been thorough and highly responsive. They have provided a framework and timeline for launching our Community Engagement products, and been with us every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Caremerge is an intuitive program for staff, and is easy to use. For our older adult residents, Caremerge offers 'realtime' information and program updates with relatively simple access, even for those with limited computer or smart technology experience. Caremerge Voice makes this an even easier process. Our low vision residents, or simply those who have difficulty managing their keyboards or devices, can just use their voice to get all the pertinent information they need.

Cons:

There have been a few technology hiccups with Caremerge Voice as it synchs with the Echo Dots. Nothing too pressing or daunting. Also, at this time, we can only play music stations or genres, versus specific artists (though we've been told that this may be an upcoming improvement).

Reasons for choosing Caremerge

Availability and confidence of Caremerge Voice.

Don P.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Operative

No comments. Answering this questionnaire as if I am part of a business is unhelpful and difficult. On the first page, I had to choose between Assisted Living and Long Term Care, but I am using neither. I am in Independent Living, which is not one of your options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Getting information is necessary and this is the only tool we have. Speedier would be helpful at times. Getting details about fellow residents is helpful. Search is slow and takes a while to learn.

Cons:

Navigation is hard when the menus change. Better weather information would be helpful.

mandy s.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Hands down the best software on the market

Having used multiple other medical software over the years to access resident info and document resident participation I am happy to report that we found a real winner in Caremerge. Families are impowered by staying engaged in their loved ones care and comfort in seeing the activity participation through reports and pictures sharing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is its ease of use for both staff and family. Family stays engaged in their loved ones care from near and far.

Cons:

On a few occasions family stated that the initial set/ log in was challenging for them.

Showing 1 - 10 of 21 Reviews

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