Emergency Reporting 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Emergency Reporting

4.4

(43)

Pricing

Starting at $850.00 per month

About Emergency Reporting

Emergency Reporting is a cloud-based fire department and emergency medical service (EMS) solution that helps businesses manage records, budgets, audit trails and fire incident reports in compliance with national fire incident reporting system (NFIRS) regulations. It enables organizations to issue permits, log pre-incident planning data and upload occupancy-related files on a unified platform.

The application offers a notifications platform, Rover, which allows responders to quickly send availability statuses and receive turn-by-turn navigation details. The vision risk assessment module lets departments analyze risks and generate vulnerability assessment profile scores for all occupancies for specific response areas. Additionally, Emergency Reporting helps stakeholders directly extract data from local dispatch systems.

Emergency Reporting comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Aladtec, Active 911, Netduty, Fire Recovery USA, First Due and more. Pricing is available on request and support is extended via phone and email.

Emergency Reporting Screenshots

Emergency Reporting Pricing and Plans

Starting price: $850.00 per month

Free Trial

Free Version

Basic

$850.00

per month

No plan information available

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Emergency Reporting Features

Popular features found in EMS
Emergency Dispatch
For First Responders
Patient Records Management
Scheduling
More features of Emergency Reporting
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Attendance Management
Compliance Management
Data Import/Export
Document Management
Document Storage
Electronic Signature
Email Management
Equipment Tracking
Event Calendar
Facility Management
Fleet Management
Fuel Management
Geographic Maps
Incident Management
Incident Response Checklists
Inspection Management
Instructor Management
NEMSIS Compliance
Records Management
Reporting & Statistics
Search/Filter
Shift Management
Status Tracking
Timesheet Management
Training Management

Emergency Reporting Integrations

Google Maps

Emergency Reporting User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

12%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.1

Have you used Emergency Reporting and would like to share your experience with others?

Grant M.

Verified reviewer

Higher Education

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2018

So much easier than the way we use to do it.

We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard.

Cons:

The technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition.

Kyle P.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

ER has been an amazing solution for automating Fire Dept Records, Inspections, Hydrants, Preplans, Personnel, & much more

I was involved in the initial training and implementation to out Fire Dept and have enjoyed its features for many years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is a great reaource to ensure NFIRS compliance and tracking daily check-offs and equipment inventory

Cons:

They were bought out and will be no longer availble after Nov 2025 forcing us to switch to ESO

Reasons for switching to Emergency Reporting

Needed to evolve and use for a wider array of applications

Joseph M.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

No longer a viable solution

Overall, the experience was positive. However, they were acquired by ESO in 2021, and are planning a phase-out of the platform. I don't believe they are even accepting now customers, and existing customers are leaving in droves for other vendors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In its heyday, the software was great! It focused on the needs of data-driven fire agencies and was somewhat customizable for the end user's needs.

Cons:

Over the last several years, the company stopped innovating the product. Technical support began to falter, and previously-planned enhancements were never fully-realized.

Reasons for switching to Emergency Reporting

FirePrograms was too small of a company and their products didn't meet our agency's needs any longer.

Robert D.

Verified reviewer

Public Safety

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed January 2025

ER for the fire service

Emergency reporting worked for our department. Since they have been purchased by ESO, there should be greater enhancement to the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fire reporting, pre-plan layouts. Inventory was captured well.

Cons:

The original Epcr was not favorable compared to other options on the market.

Steven R.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Excellent cloud based solution for fire service reporting.

Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement!

Cons:

The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up.

Kevin H.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Rock Hill Fire-EMS

We switched from a different vendor when the lack of support became to much to deal with. My crews were able to learn the reporting software very quickly and loved the fact that you could move forward and backwards without losing data. We use many of the different feature at our fire dept. and it has helped the captains to be extremely efficient with their time. It doesn't take any time to put in an incident report and they're back with their crew in just a few minutes. We will be a long term customer of ER.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use was one of the biggest reasons we went with ER.

Cons:

It's hard to say it's a con but the amount of reports that you can generate is tremendous, especially for admin when dealing with city government.

Blake R.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great Company to Work With, Minor Flaws.

Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is some of the easiest to work with that my department has had. Everything is well organized and easy to teach to any newcomers. All it takes is one person who knows how to handle the software and then it can just spread from there. It has many functions other than just the reporting software as it will also track maintenance, training, certifications, inspections, and much more.

Cons:

My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it. This makes it extremely difficult when doing a report for a motor vehicle crash or fire where the information is necessary but you have to either make your own specific sections for it or just add it to the narrative. I would also like to see a mobile app developed for the reporting side as this would be better to use for departments such as mine that has iPads.

Verified

Reviewer

Government Administration

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall, it is very easy to use. NFIRS reporting is streamlined and quick. Occupancy module is thorough in information about an occupancy.

Cons:

NFIRS incidents are not automatically assigned to a user (who would be responsible for completing the cal). If I change any personnel to Inactive status (due to retirement or leaving our FD), they are removed from all historical calls that they were on.

Verified

Reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Emergency Reporting Product Assessment

Emergency Reporting assisted the department greatly with overall organization and communication. Remote access helps all personnel stay informed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use with basic programs and the support access.

Cons:

The shift module and not having reoccurring calendar items.

Anthony L.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed August 2018

The software is primarily designed for smaller and rural agencies. Difficult to manage large dataset

We were coming from FIREHOUSE Software and our data was in poor shape. To implement to this product we had to clean up our data for import so that was a benefit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean Windows like interface. Cloud based accessible from any internet connected device. Device platform agnostic.

Cons:

Shared cloud platform so unable to customize for specific agency needs. Has difficulty managing large datasets. Non-intuitive in some areas.

Showing 1 - 10 of 43 Reviews

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