Epicor ERP is an integrated enterprise resource planning that is delivered either on-premise, hosted, or as a cloud-based Software as a Service (SaaS) offering. It caters to small, midsize and large enterprises in aerospace, automotive, construction, engineering, energy, electronics, medical devices, consumer goods and other industries.

Primary features include enterprise resource planning, distribution, manufacturing execution system, distribution management, manufacturing, customer relationship management and financial management. Other features include governance, risk and compliance, planning, scheduling, production management, project management, service management, supply chain management and reporting.

Epicor ERP can be deployed in a single site or multisite multinational enterprise. Support is offered via email and over the phone. Other help options include online customer support center, knowledge base, product documentation, online forum and communities.



39 Reviews of Epicor Distribution

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 39 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

October 2018

Great software that can be tailored to suit your needs

Pros

Ease of use, adaptability when needing to add a specific feature or field.

Cons

"Tabbing" to jump from field to field can sometimes get messy. When it's first opened you can use the tab key to jump from different fields like any other GUI. However, after some use for reasons unknown, eventually the "tab track" will slip off the rails and suddenly hitting the "Tab" key just makes it cycle through the top row of fields instead of the entire interface.

March 2018

Bart from Pumping solutions inc

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

4 of 5

March 2018

Over sold on a very difficult to implement and then actually use product takes more time to process

Pros

Robust with a lot of power- which would be great but seems to be ineffective and inefficient in its actual use. Very time consuming for users

Cons

Have to buy more and more add one to do what we we sold it would do. Takes more time to process orders than anything in the past.

Response from Epicor Software of Epicor

Replied March 2018

Bart - Thank you for your response, we value your feedback. We are working with our team to contact you for a follow up.

March 2018

Brian from Sullivan-Brough Inc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

March 2018

Nearly eight years after our installation, disappointed in my choice to install it.

Pros

I was finally able to find a reliable cost-effective third party program that effectively automated reporting; at least for the reports written with crystal reports.

Cons

Tired of filling out surveys that do not result in change that should be basic to this program ...

Response from Epicor Software of Epicor

Replied March 2018

Brian - Thank you for your response, we value your feedback. We are working with our team and will contact you to follow up.

March 2018

mahmoud from CHS

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

good to use difficult data extract

Pros

functions are great and fits for distribution centers but not for service and repair orders in cases like this it falls short

Cons

crystal reports are very difficult to use i refer to have my data extract all in regular excel where all the data are in the same line.

March 2018

A.J. from GranQuartz Canada

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Overall good experience

It is enable us to be much more efficient in our processes, we have better traceability on changes made in the system by which user. The platform is available in different ways, RDS, mobile app, web interface, which is great.

Pros

The very specific functionalities it offers. It is a very powerful tool for our purchasing department, and hope to explore even further on the possibilities.

Cons

That the very specific functionalities, are programmed through multiple windows. Sometimes trying to figure out why it doesn't work, only to find out that you forgot to enter something in a different menu.
Some features work differently on the sales side versus the purchasing side, which is quite strange.

March 2018

Ted from IKO Industries

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Good system for distribution, Web based version of the software still lacking

Pros

Good distribution software, easy to use. Upgrades included in support package and are frequent. Company making good effort to introduce new features.

Cons

New web version of the system was lacking. It was recently released but i expected it to be more ready for prime time. Was disappointed had to stay with windows version of software.

March 2018

Lisa from Cole Wire and Cable

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

AP/AR orders

Easy access to information

Pros

the connection between all the windows. going from orders to invoices and back. the pages are set up nicely

Cons

it takes much too long to open a new window. When I want to open a new window, i have to wait almost 10=15 seconds. sounds silly, but in today's day everything is so immediate

March 2018

Leo from Cole Wire

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Been with P21 product for 23 years. Have not wanted to change ever

The ability to communicate everything about inventory, sales, purchase with everyone on our team at the same time. It is rather intuitive so training is fairly easy. Month end procedures are documented and easy to do.

Pros

The ability to see all facets of history in every ribbon/window and can go way back in time. The inventory module allows for us to go into our warehouse directly to where the item is and we can see costs, sales, quotes, etc.

Cons

The accounting package is staid and doesn't allow for easy access to edit. Records are like pictures so you can't edit rather than documents you can. Also, support was by far the overriding reason I crowed about P21/Epicor but not anymore. To often I get people who tell me to look at a solution in their data base rather than assisting me with my current issue, or don't even realize that I am hosted.

March 2018

jeremy from industrial supplies company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

always learning new bells and whistles

Due to customizable features, was able to eliminate keystrokes and mouse clicks.

Pros

Great customizable features; custom columns, the ability to add tabs and add fields almost anywhere on any screen is a great feature. The master 'search' full-text search feature a plus.

Cons

New windows take too long to load. Other than that, once a window is open, navigation is rather pain-free.

March 2018

wayne from Chair City Supply Co Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

A difficult journey for a layman

increased productivity from order entry and production (kitting) processes

Pros

Ease of access to different programs from multiple points. Ease of adding things like contract pricing and customer item numbers

Cons

Lack of basic reports that make sense to me. (seems reports must have been written by a programmer that would not be using them on a daily basis). High cost of special reports and basic changes. Basic things like letting you move out of a field without entering anything and it is a required field.

March 2018

Joseph from West Plains Veterinary Supply of Springfield

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Great product. Additional modules are pretty pricey.

Fairly easy to understand and use.

Pros

Very robust, has the ability to do just about anything you could want. From custom pricing by customer to pricing for quantity breaks.

Cons

If you need to adjust anything, wording or calculations on an invoice all costs. Plus the cost of additional modules is up there.

November 2017

Ruby from Okamoto Sandusky Manufacturing, LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2017

Epicor user and interface

Our company has shipped product without quality verification. It has caused several customer complaints.

Pros

The Epicor software includes several aspects of manufacture. It has helped our company with product manufacture to shipping product.

Cons

Training is not easy to follow. You may be able to ship product without quality verification. There should be a lock on the functions of the software to follow a procedure fully from components to manufacture, quality control and shipping.

August 2017

Charlee from Norfolk Wire

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

August 2017

Takes a minute to understand

P21 has a lot of room to grow, it is great bare bones, and definitely a company you have to be patient with.

Pros

many features, room to expand, personalization, lots of networking options, helpful forum, multi functional

Cons

pricey, not intuitive, to take the learning courses it costs more money, features come with a basic versions and a "premium" paid for version, such as dynachange and crm

July 2017

Justin from Blend Supply

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Excellent software for mid-sized distribution companies

Pros

Epicor provides phenomenal support for their products. The Prophet 21 GUI (graphical user interface) is easily learned by users, even the most non-tech users.

Cons

Determining which format (web based, hosted, self hosted) to purchase can be difficult to determine. The price breaks for user license is very expensive.

May 2017

Derek from Transply, Inc.

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Easy to learn, use and expand

Pros

We can have a new employee functional in under a week. Support is great. Extensibility allows us to customize what we need. Always room to expand, no constraints.

Cons

The software seems to crash easily. Slightly quirky in terms of the software being very rigid (you can't do some things on the fly that would be beneficial).

May 2017

Lynn from Northwest Electrical Supply

Company Size: 11-50 employees


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Windows user friendly

Pros

Anyone who is familiar with Windows based products will have an easy time learning the interface.
The SQL database makes it easy to retrieve information.
The screens and security are easily customizable by role or user
There are numerous third party products that work seamlessly
numerous tools available for inventory control
Advanced demand forecasting tools

Cons

handling of customer deposits is clumsy
not particularly retail transaction friendly
needs to have a mobile credit card interface.

May 2017

Aaron from Icon Distributing

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Prophet 21 Excels at Distribution Management

Prophet 21 has been a great ERP solution for us that has had a profound impact on our efficacy. We have also been able to reduce inventory substantially by using Prophet 21's inventory management tools.

Pros

Ease of use. Prophet 21 application designers have put a lot of thought into making Prophet 21 simple to use yet powerful enough to meet the demands of thousands of distribution businesses.
Open database. I love the open database architecture. It allows me all the functionality I need to write custom reports for my business.
Fits a wide range of business requirements.

Cons

Lots of stuff in there we just don't use.
Can sometimes be slow aggregating data.
Artificial limit on the number of windows that can be open in the software at one time. Most computers today are more than capable of handling a much higher limit.

April 2017

Warren from TriState Industrial

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2017

Midwest regional manager

Love the concept, like the capacity and future upgrade but implementation was difficult . Personnel presenting the product was very knowledgeable.

February 2017

Sharon from Century Equipment

Company Size: 51-200 employees


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Epicor Prelude

We have used the Prelude product since 1995. It has served us well over the years but is no longer in active development. Had all the integrated features we needed at the time. Real time, Order Entry, AR, AP, GL, Inventory, Purchasing. Pay a lot in support fees that supposedly went towards development, but new modules have to be purchased. Only basic enhancements integrated with upgrades.

Pros

Real time (as opposed to batch processing) based software solution with integrated modules. No redundant data entry needed. Visibility of data available throughout the company.

Cons

Have lost the majority of good people with working knowledge of the product.
Not in active development.

February 2017

Aaron from Black Electrical Suply

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Epicor Eterm/Solar

We would recommend this software to other distributors in the electrical field. We have used the system for over 8 years with no major problems.

Pros

Speed