Tripleseat is not specifically a customer relationship management (CRM) solution, but it does have features that streamline certain customer interactions. For instance, it stores customer contact data, aligning it with the events the customer has hosted in the past and scheduled for the future.

How much does a Tripleseat cost per year?

Tripleseat doesn’t publish a specific cost per year, but you can reach out to the company to ask about different options. The amount you pay will vary based on a few different factors. For instance, if you manage multiple venues, you may have to pay more than someone who only runs a single establishment.

Does Tripleseat integrate with Toast?

Tripleseat does not include Toast restaurant management software among its list of integration partners (and vice versa). However, you may be able to use a third-party product for some limited integration of Toast and Tripleseat data. Tripleseat does have about 50 integration partners on its site, including DoorDash, OpenTable, and Square.

What companies use Tripleseat?

A wide variety of companies in the hospitality sector use Tripleseat, including hotel chains, banquet facilities, and cultural institutions that rent out space. Tripleseat doesn’t publish a comprehensive list of its clients, but businesses that need to plan and book events use the software.

No, Tripleseat is not a point-of-sale (POS) solution. You can use it to process payments, but its primary purpose is to help users plan for events, organize their spaces to meet attendees’ needs, and book events. You can integrate Tripleseat with a dedicated point-of-sale solution, however.

Updated May 27, 2025 at 3:08 AM

Tripleseat 2026: Benefits, Features & Pricing

Written by David Jani

Content Analyst

Edited by Parul Sharma

Editor

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On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Tripleseat

4.7

(572)

Pros:

Event organization
Client communication

Cons:

Customer support
Glitches and bugs

Pricing

Pricing available upon request

What is Tripleseat:

Tripleseat is event management software for restaurants, hotels, meeting centers, and other event-hosting venues. Its tools streamline scheduling and booking, billing and payment, and reporting. Tripleseat enables venues to keep all event information in a single place to meet client needs.

Why we like Tripleseat:

With a strong verified user review rating of 4.7 out of 5 overall (and in the customer support subcategory), Tripleseat was named a FrontRunner in our top event management software guide. The platform’s top features, according to users, are its event calendar, reporting and analytics, and scheduling functionality.

Who should use Tripleseat:

Tripleseat is for businesses that provide private dining or meeting spaces or host events, such as restaurants, banquet halls, museums, breweries, and entertainment venues. It is popular among small to midsize businesses, with half of verified reviewers coming from firms with 11-200 employees.

Tripleseat Screenshots

Tripleseat Overview

Tripleseat is an event management platform designed for restaurants and unique venues. It helps hospitality businesses, including restaurants, bars, nightclubs, hotels, catering companies, breweries, and wineries streamline the event booking and planning process.

Tripleseat offers features to help businesses capture, manage, and convert event leads. It provides a centralized lead dashboard, automated lead responses, and detailed lead analytics. The platform also includes online booking calendars, event management tools, automated document creation, and 3D venue visualizati...

Tripleseat Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Compare Pricing

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*Defined as the price above any available free plan

Tripleseat Features

Drawn from insights across 572 verified reviews, we've outlined Tripleseat's best and worst rated features and how they stack up against the average rating.

Tripleseat's score

Category average

Tripleseat's Best Rated Features

Invoice Management

5.0

3.54 category average

Contract/License Management

4.92

3.87 category average

Weddings/Parties

4.90

4.90 category average

Tripleseat's Worst Rated Features

Mobile Access

3.83

3.91 category average

Billing & Invoicing

4.29

3.83 category average

Social Promotion

4.29

2.14 category average

More features of Tripleseat
2D/3D Designing
360-Site Stream
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agenda Management
Alerts/Notifications
Attendance Management
Attendee Management
Attendee Tracking
Audience Engagement
Automated Scheduling
Availability Indicator
Availability Management
Banquet Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Budget Management
Calendar Management
Calendar Sync
Campaign Management
Categorization/Grouping
Collaboration Tools
Communication Management
Conferences/Conventions
Confirmations/Reminders
Contact Management
Contract/License Management
Cost Management
Credit Card Processing
Cross Selling Functionality
Customer Database
Customer Data Management
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Security
Data Synchronization
Design Management
Diagramming
Document Management
Document Storage
Drafting
Dynamic Pricing
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Event Calendar
Event Management
Event Marketing
Event Registration
Event Scheduling
Event Ticketing
Exhibit/Vendor Management
Facility Management
Facility Scheduling
File Sharing
Financial Analysis
Food & Beverage Management
For Breweries
For Catering Businesses
Forecasting
For Training/Education
For Wineries
Functions/Calculations
Historical Reporting
iCalendar Support
Image Editing
Interactive Reports
Internal Meetings
Invoice Management
Kitchen/Menu Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Marketing Automation
Microsoft Outlook Integration
Mobile Access
Mobile Ticketing
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Event
Multi-Facility
Multi-Location
Multiple File Format Support
Notes Management
Online Booking
Online Ordering
Online Payments
Online Registration
Online Ticketing
Order Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Predictive Analytics
Price/Margin Management
Project Management
Promotions Management
Proposal Generation
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Orders
Registration Management
Reminders
Rendering
Reporting/Analytics
Reporting & Statistics
Room Block Management
Room Booking
Room Visualization
Sales Forecasting
Sales Management
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Seating Map
Segmentation
Self Service Portal
Site Analysis
Social Media Integration
Social Promotion
Space Management
Summary Reports
Surveys & Feedback
Task Management
Template Management
Territory Management
Third-Party Integration
Third-Party Integrations
Ticketing
Ticket Reservations
Transaction History
User Management
Utilization Reporting
Venue Management
Video Layouts/Views
Vineyard Management
Visitor Management
Wait List Management
Web Forms
Website Integration
Website Management
Weddings/Parties
Workflow Management

Tripleseat Integrations

Based on 572 verified reviews, we've identified products most frequently integrated with Tripleseat.

Stripe

Integration rated 5.0 from 9 reviews

SevenRooms

Integration rated 3.6 from 7 reviews

Microsoft Outlook

Integration rated 5.0 from 6 reviews

OpenTable

Integration rated 4.8 from 5 reviews

Google Calendar

Integration rated 4.5 from 2 reviews

Toast POS

Integration rated 5.0 from 2 reviews

See all 34 integrations

Tripleseat Key Sentiments

We analyzed 572 verified reviews for Tripleseat to find out what actual users really think.

Most Positive Sentiments

Client communication

75% Positive

17% Neutral

8% Negative

Users appreciate Tripleseat for simplifying client communication, making it easy to track conversations and share important documents. They find the client portal particularly useful for providing clients with up-to-date information and ensuring everyone is on the same page. Reviewers also value the software's user-friendly interface, which enhances the overall client experience.

Event planning

71% Positive

22% Neutral

7% Negative

Tripleseat is invaluable for streamlining event planning and management, according to reviews, making it easier to handle multiple events and stay organized. Users appreciate the user-friendly interface, allowing efficient communication and coordination among team members. Reviewers highlight the software's ability to keep all event information in one place, enhancing productivity and collaboration.

Event booking

61% Positive

28% Neutral

11% Negative

Reviewers praise Tripleseat for its effective communication tools, which facilitate seamless coordination between front-of-house and back-of-house teams. They find the software's templates helpful in booking events and appreciate its positive impact on event sales. Users also note that Tripleseat helps venues and restaurants generate income by improving overall event management processes.

Least Positive Sentiments

Email management

24% Positive

33% Neutral

43% Negative

Users often experience issues with emails being filtered into clients' spam folders, which can lead to missed opportunities. Additionally, some users find the email functionality lacking, with challenges in managing email threads and ensuring all recipients are visible. However, they like that Tripleseat centralizes email communication, making it easy to track client interactions and see when emails are read.

Contract management

34% Positive

41% Neutral

25% Negative

Although users value Tripleseat's ability to facilitate electronic signatures and customizable contracts, making the contract management process more efficient, some reviews note inconsistencies in contract execution and challenges with ensuring all contract features meet their needs. However, users appreciate the ease of sending and signing contracts digitally, which saves time and effort.

Payment processing

43% Positive

35% Neutral

22% Negative

Tripleseat's integrated payment processing features, which streamline the billing and invoicing process, are valued by users. Reviewers find taking payments online convenient and beneficial for financial management. However, they mention difficulties with financial integration and express concerns about subscription fees and the complexity of the payment process.

Tripleseat User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.5

Mai M.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

10/10 No notes!

10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company!

Cons:

NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it!

Reasons for switching to Tripleseat

It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs!

Lolita A.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Reviewed May 2025

Improves my sales and booking process

Happy with overall experience and customer support when i need troubleshooting help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, easy to understand, does most of the basic CRM things I need.

Cons:

Inability to integrate to docusign but not a dealbreaker.

Reasons for choosing Tripleseat

The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met.

Reasons for switching to Tripleseat

Archaic technology, not user friendly, report capabilities lacking

Mai M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Still learning new tricks!

The experience remains incredibly user friendly which is truly the best part about the platform. Not all clients are very tech savvy and sometimes, neither am I! The ease of the different functionalities, especially the new use of TripleSeat direct has proven to be a truly fantastic feature!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

I actually think it possible, I like it even MORE now!As a company we have started using the TripleSeat direct feature for delivery options and it too remains SO user friendly for both back end internal use and client facing UX.

Cons:

The only challenge is that with Tripleseat direct, it only allows you to add additional items (like rentals, or unique aks) as "Special Requests" and I worry about the kitchen missing those items!

Reasons for choosing Tripleseat

It seemed the most user friendly for our company purposes.

Reasons for switching to Tripleseat

Caterase was becoming antiquated.

Maxwell P.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

The Sales and Catering Power Couple That Streamlines Our Hotel Operations

Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved!

Cons:

While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change.

Reasons for choosing Tripleseat

The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems.

Reasons for switching to Tripleseat

Cost was a huge factor and ease of use is crucial when it comes to saving time.

Robert H.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Reviewed July 2025

Tripleseat

Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends.

Cons:

Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.

Reasons for choosing Tripleseat

We chose Tripleseat over its competitor's for its ease of use.

Brett M.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for less than 2 years

Reviewed May 2025

Amazing platform

It makes quoting, customer communication, BEOs, invoicing and taking payments so easy! I’d recommend to all planners at a venue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So easy to use. They have thought of everything and then some. Everything I need is all in one place.

Cons:

Sometimes emails can end up in a clients spam folder, if their company has a firewall. Other than that, nothing.

Reasons for switching to Tripleseat

Triple seat is a far superior product. Much easier to use.

Audie E.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Reviewed July 2025

Quick Review

My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand.

Cons:

What I like least about the use of is the integration of Production related items and the use accounting those.

Reasons for switching to Tripleseat

The switch was made to implement more sales oriented adjustments.

Cristina C.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for less than 2 years

Reviewed May 2025

Tripleseat Review

Overall I enjoy using it. It was easy to learn and to teach others how to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Event profiles automatically updating with changes. Ease of use.

Cons:

Cannot connect with other programs like Tessitura which is our accounting system.

Reasons for choosing Tripleseat

Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated.

Reasons for switching to Tripleseat

EventPro was too complicated and hard to learn.

Courtney H.

Verified reviewer

Civic & Social Organization

201-500 employees

Used daily for less than 2 years

Reviewed April 2025

Really great!

Great customer service, easy to use and clean UI. Has a lot of features if you need but a lower priced subscription if you don’t need all the features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to process payments and get contracts signed. I can complete a booking from initial enquiry to signed contract and paid deposit in one day.

Cons:

The Timeline calendar view doesn’t function very well. Even when you select to view one week at a time it only shows you one day

Reasons for switching to Tripleseat

EventPro costs too much for their web based option.

Ilaria L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed October 2025

Great platform for restaurant events

The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful.

Cons:

The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way.

Reasons for switching to Tripleseat

Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual.

Showing 1 - 10 of 572 Reviews

See All Reviews

Tripleseat FAQs

Is Tripleseat a CRM?
Tripleseat is not specifically a customer relationship management (CRM) solution, but it does have features that streamline certain customer interactions. For instance, it stores customer contact data, aligning it with the events the customer has hosted in the past and scheduled for the future.
How much does a Tripleseat cost per year?
Tripleseat doesn’t publish a specific cost per year, but you can reach out to the company to ask about different options. The amount you pay will vary based on a few different factors. For instance, if you manage multiple venues, you may have to pay more than someone who only runs a single establishment.
Does Tripleseat integrate with Toast?
Tripleseat does not include Toast restaurant management software among its list of integration partners (and vice versa). However, you may be able to use a third-party product for some limited integration of Toast and Tripleseat data. Tripleseat does have about 50 integration partners on its site, including DoorDash, OpenTable, and Square.
What companies use Tripleseat?
A wide variety of companies in the hospitality sector use Tripleseat, including hotel chains, banquet facilities, and cultural institutions that rent out space. Tripleseat doesn’t publish a comprehensive list of its clients, but businesses that need to plan and book events use the software.
Is Tripleseat a POS?
No, Tripleseat is not a point-of-sale (POS) solution. You can use it to process payments, but its primary purpose is to help users plan for events, organize their spaces to meet attendees’ needs, and book events. You can integrate Tripleseat with a dedicated point-of-sale solution, however.