Tripleseat is not specifically a customer relationship management (CRM) solution, but it does have features that streamline certain customer interactions. For instance, it stores customer contact data, aligning it with the events the customer has hosted in the past and scheduled for the future.

How much does a Tripleseat cost per year?

Tripleseat doesn’t publish a specific cost per year, but you can reach out to the company to ask about different options. The amount you pay will vary based on a few different factors. For instance, if you manage multiple venues, you may have to pay more than someone who only runs a single establishment.

Does Tripleseat integrate with Toast?

Tripleseat does not include Toast restaurant management software among its list of integration partners (and vice versa). However, you may be able to use a third-party product for some limited integration of Toast and Tripleseat data. Tripleseat does have about 50 integration partners on its site, including DoorDash, OpenTable, and Square.

What companies use Tripleseat?

A wide variety of companies in the hospitality sector use Tripleseat, including hotel chains, banquet facilities, and cultural institutions that rent out space. Tripleseat doesn’t publish a comprehensive list of its clients, but businesses that need to plan and book events use the software.

No, Tripleseat is not a point-of-sale (POS) solution. You can use it to process payments, but its primary purpose is to help users plan for events, organize their spaces to meet attendees’ needs, and book events. You can integrate Tripleseat with a dedicated point-of-sale solution, however.

Updated May 27, 2025 at 3:08 AM

Tripleseat 2026: Benefits, Features & Pricing

Written by David Jani

Content Analyst

Edited by Parul Sharma

Editor

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On this page

Our Summary
Screenshots
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions
Popular Comparisons

Our Summary

Tripleseat

4.7

(572)

Pros:

Event organization
Client communication

Cons:

Customer support
Glitches and bugs

Pricing

Pricing available upon request

What is Tripleseat:

Tripleseat is event management software for restaurants, hotels, meeting centers, and other event-hosting venues. Its tools streamline scheduling and booking, billing and payment, and reporting. Tripleseat enables venues to keep all event information in a single place to meet client needs.

Why we like Tripleseat:

With a strong verified user review rating of 4.7 out of 5 overall (and in the customer support subcategory), Tripleseat was named a FrontRunner in our top event management software guide. The platform’s top features, according to users, are its event calendar, reporting and analytics, and scheduling functionality.

Who should use Tripleseat:

Tripleseat is for businesses that provide private dining or meeting spaces or host events, such as restaurants, banquet halls, museums, breweries, and entertainment venues. It is popular among small to midsize businesses, with half of verified reviewers coming from firms with 11-200 employees.

Tripleseat Screenshots

Tripleseat Overview

Tripleseat is an event management platform designed for restaurants and unique venues. It helps hospitality businesses, including restaurants, bars, nightclubs, hotels, catering companies, breweries, and wineries streamline the event booking and planning process.

Tripleseat offers features to help businesses capture, manage, and convert event leads. It provides a centralized lead dashboard, automated lead responses, and detailed lead analytics. The platform also includes online booking calendars, event management tools, automated document creation, and 3D venue visualizati...

Tripleseat Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Compare Pricing

Compare pricing across our most frequently recommended Retail Accounting products.

Software options

Starting price*

User rating

Stax

$99.00 per month

4.03(115 reviews)

recommendations

Epos Now

$349.00 one time

3.78(708 reviews)

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AmberPOS

CA$999.00

4.10(51 reviews)

recommendations

GoldTech Retail Manager

$1,800.00

No reviews yet

recommendations

Spruce

$10,000.00 per year

3.30(33 reviews)

recommendations

*Defined as the price above any available free plan

Tripleseat Features

Drawn from insights across 572 verified reviews, we've outlined Tripleseat's best and worst rated features and how they stack up against the average rating.

Tripleseat's score

Category average

Tripleseat's Best Rated Features

Invoice Management

5.0

3.54 category average

Contract/License Management

4.92

3.87 category average

Weddings/Parties

4.90

4.90 category average

Tripleseat's Worst Rated Features

Mobile Access

3.83

3.91 category average

Billing & Invoicing

4.29

3.83 category average

Social Promotion

4.29

2.14 category average

More features of Tripleseat
2D/3D Designing
360-Site Stream
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agenda Management
Alerts/Notifications
Attendance Management
Attendee Management
Attendee Tracking
Audience Engagement
Automated Scheduling
Availability Indicator
Availability Management
Banquet Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Budget Management
Calendar Management
Calendar Sync
Campaign Management
Categorization/Grouping
Collaboration Tools
Communication Management
Conferences/Conventions
Confirmations/Reminders
Contact Management
Contract/License Management
Cost Management
Credit Card Processing
Cross Selling Functionality
Customer Database
Customer Data Management
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Security
Data Synchronization
Design Management
Diagramming
Document Management
Document Storage
Drafting
Dynamic Pricing
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Event Calendar
Event Management
Event Marketing
Event Registration
Event Scheduling
Event Ticketing
Exhibit/Vendor Management
Facility Management
Facility Scheduling
File Sharing
Financial Analysis
Food & Beverage Management
For Breweries
For Catering Businesses
Forecasting
For Training/Education
For Wineries
Functions/Calculations
Historical Reporting
iCalendar Support
Image Editing
Interactive Reports
Internal Meetings
Invoice Management
Kitchen/Menu Management
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Marketing Automation
Microsoft Outlook Integration
Mobile Access
Mobile Ticketing
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Event
Multi-Facility
Multi-Location
Multiple File Format Support
Notes Management
Online Booking
Online Ordering
Online Payments
Online Registration
Online Ticketing
Order Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Predictive Analytics
Price/Margin Management
Project Management
Promotions Management
Proposal Generation
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Orders
Registration Management
Reminders
Rendering
Reporting/Analytics
Reporting & Statistics
Room Block Management
Room Booking
Room Visualization
Sales Forecasting
Sales Management
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Seating Map
Segmentation
Self Service Portal
Site Analysis
Social Media Integration
Social Promotion
Space Management
Summary Reports
Surveys & Feedback
Task Management
Template Management
Territory Management
Third-Party Integration
Third-Party Integrations
Ticketing
Ticket Reservations
Transaction History
User Management
Utilization Reporting
Venue Management
Video Layouts/Views
Vineyard Management
Visitor Management
Wait List Management
Web Forms
Website Integration
Website Management
Weddings/Parties
Workflow Management

Tripleseat Integrations

Based on 572 verified reviews, we've identified products most frequently integrated with Tripleseat.

Stripe

Integration rated 5.0 from 9 reviews

SevenRooms

Integration rated 3.6 from 7 reviews

Microsoft Outlook

Integration rated 5.0 from 6 reviews

OpenTable

Integration rated 4.8 from 5 reviews

Google Calendar

Integration rated 4.5 from 2 reviews

Toast POS

Integration rated 5.0 from 2 reviews

See all 34 integrations

Tripleseat Key Sentiments

We analyzed 572 verified reviews for Tripleseat to find out what actual users really think.

Most Positive Sentiments

Client communication

75% Positive

17% Neutral

8% Negative

Users appreciate Tripleseat for simplifying client communication, making it easy to track conversations and share important documents. They find the client portal particularly useful for providing clients with up-to-date information and ensuring everyone is on the same page. Reviewers also value the software's user-friendly interface, which enhances the overall client experience.

Event planning

71% Positive

22% Neutral

7% Negative

Tripleseat is invaluable for streamlining event planning and management, according to reviews, making it easier to handle multiple events and stay organized. Users appreciate the user-friendly interface, allowing efficient communication and coordination among team members. Reviewers highlight the software's ability to keep all event information in one place, enhancing productivity and collaboration.

Event booking

61% Positive

28% Neutral

11% Negative

Reviewers praise Tripleseat for its effective communication tools, which facilitate seamless coordination between front-of-house and back-of-house teams. They find the software's templates helpful in booking events and appreciate its positive impact on event sales. Users also note that Tripleseat helps venues and restaurants generate income by improving overall event management processes.

Least Positive Sentiments

Email management

24% Positive

33% Neutral

43% Negative

Users often experience issues with emails being filtered into clients' spam folders, which can lead to missed opportunities. Additionally, some users find the email functionality lacking, with challenges in managing email threads and ensuring all recipients are visible. However, they like that Tripleseat centralizes email communication, making it easy to track client interactions and see when emails are read.

Contract management

34% Positive

41% Neutral

25% Negative

Although users value Tripleseat's ability to facilitate electronic signatures and customizable contracts, making the contract management process more efficient, some reviews note inconsistencies in contract execution and challenges with ensuring all contract features meet their needs. However, users appreciate the ease of sending and signing contracts digitally, which saves time and effort.

Payment processing

43% Positive

35% Neutral

22% Negative

Tripleseat's integrated payment processing features, which streamline the billing and invoicing process, are valued by users. Reviewers find taking payments online convenient and beneficial for financial management. However, they mention difficulties with financial integration and express concerns about subscription fees and the complexity of the payment process.

Tripleseat User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.5

Mai M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Still learning new tricks!

The experience remains incredibly user friendly which is truly the best part about the platform. Not all clients are very tech savvy and sometimes, neither am I! The ease of the different functionalities, especially the new use of TripleSeat direct has proven to be a truly fantastic feature!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

I actually think it possible, I like it even MORE now!As a company we have started using the TripleSeat direct feature for delivery options and it too remains SO user friendly for both back end internal use and client facing UX.

Cons:

The only challenge is that with Tripleseat direct, it only allows you to add additional items (like rentals, or unique aks) as "Special Requests" and I worry about the kitchen missing those items!

Reasons for choosing Tripleseat

It seemed the most user friendly for our company purposes.

Reasons for switching to Tripleseat

Caterase was becoming antiquated.

Ilaria L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed October 2025

Great platform for restaurant events

The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful.

Cons:

The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way.

Reasons for switching to Tripleseat

Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual.

Vanessa D.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Tripleseat

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

I love all the features it provides in organizing upcoming events and keeping them organized

Cons:

It did take a bit of a curve to learn about all the features but once learned it was easy to use

Freddie H.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed October 2025

CRM I have dreamed about

Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads

Cons:

If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically.

Reasons for switching to Tripleseat

CRM capabilities. Easol doesn’t have this functionality

Danny B.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Reviewed July 2025

Tripleseat helps through great events a sell lots of beer!

Overall the platform is good if you need all that it offers. The customer support is good and the account managers are very helpful when you need higher level help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall Tripleseat is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.

Cons:

The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform.

Monica L.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Fan of Tripleseat

amazing. anytime I've needed anything from their team, they've helped right away. Furthermore, it's just a really user friendly program. I'm an admin and setup up our menus, pricing and everything needed and that process was also very intuitive and simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to use. Very intuitive and has all the features needed to make booking events super easy. It's also very transparent to both the user and the guest. They can see all communication and a timeline of what they've done. I LOVE that you can see when an email is delivered and when a guest has opened and read it. it's such a great feature.

Cons:

it can look like spam but so does any other email that comes from a booking system. you have to be smart about the way you title and send emails to avoid that.

Kristi S.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

Amazing Event Software

The staff is super helpful with problem solving. Once you get familiar with Tripleseat it is super user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that all my event communication is in one place. The filtering is super beneficial as I manage many venues.

Cons:

I have constant issues with formatting documents. It's inconsistent. Sometimes I'm forced into using double spacing. Fonts don't match. Regardless of whether I paste to match destination formatting.

Kathryn W.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed October 2025

The BEST venue managent platform

The system is great. The team behind them in the UK and support is fantastic. Easy to use. Looks good. Great reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too.

Cons:

I would like to be able to add more event status in that suits my business. But its a minor bug bear

Ximena G.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

i love triple seat

excellent, very easy to use, great with communication with guests, the portals are very handy, emails and conversation's are the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i can keep all my contacts and parties organized in one place, putting contracts together is so easy, you can customize emails add pictures and more

Cons:

maybe auto correct would be a good upgrade, over all I think it very much on point. maybe have a system were is does not ho in to spam for guests

Amy B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

Seamless event booking software

If a great tool to book events. Would not be able to handle volume without this software. Many features are a time saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving. Boost efficiency

Cons:

Setting up menus on Tripleseat direct, when I have a question it is a challenge to get answer without going back and forth on email

Reasons for choosing Tripleseat

Don’t remember maybe price………………………………..

Showing 1 - 10 of 572 Reviews

See All Reviews

Tripleseat FAQs

Is Tripleseat a CRM?
Tripleseat is not specifically a customer relationship management (CRM) solution, but it does have features that streamline certain customer interactions. For instance, it stores customer contact data, aligning it with the events the customer has hosted in the past and scheduled for the future.
How much does a Tripleseat cost per year?
Tripleseat doesn’t publish a specific cost per year, but you can reach out to the company to ask about different options. The amount you pay will vary based on a few different factors. For instance, if you manage multiple venues, you may have to pay more than someone who only runs a single establishment.
Does Tripleseat integrate with Toast?
Tripleseat does not include Toast restaurant management software among its list of integration partners (and vice versa). However, you may be able to use a third-party product for some limited integration of Toast and Tripleseat data. Tripleseat does have about 50 integration partners on its site, including DoorDash, OpenTable, and Square.
What companies use Tripleseat?
A wide variety of companies in the hospitality sector use Tripleseat, including hotel chains, banquet facilities, and cultural institutions that rent out space. Tripleseat doesn’t publish a comprehensive list of its clients, but businesses that need to plan and book events use the software.
Is Tripleseat a POS?
No, Tripleseat is not a point-of-sale (POS) solution. You can use it to process payments, but its primary purpose is to help users plan for events, organize their spaces to meet attendees’ needs, and book events. You can integrate Tripleseat with a dedicated point-of-sale solution, however.