CityReporter 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if CityReporter is right for your organization?

Our Public Works Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CityReporter

4.4

(22)

Pricing

Pricing available upon request

About CityReporter

In the dynamic world of municipal management, efficiency, transparency, and accountability are paramount. CityReporter is your trusted partner in achieving these goals, offering innovative software solutions tailored to the unique needs of local governments. Our platform empowers cities and municipalities to streamline operations, enhance safety, and optimize resources through a suite of tools.

Comprehensive Asset Management: CityReporter’s asset management module is designed to help municipalities keep track of their critical infrastructure. Whether it’s roads, parks, buildings, or equipment, our software provides an intuitive and comprehensive system for logging, monitoring, and maintaining assets. With real-time updates and detailed reporting capabilities, you can ensure the longevity and functionality of your municipal assets.

Efficient Work Order Management: Say goodbye to the chaos of paper-based work orders. CityReporter’s digital work order management system allows for seamless creation, assignment, and tracking of tasks. Staff can access and update work orders on-the-go via mobile devices, ensuring that nothing falls through the cracks. This module enhances communication...

and coordination among teams, leading to faster response times and improved service delivery. Robust Inspection and Maintenance: Regular inspections are crucial for maintaining public safety and compliance. CityReporter’s inspection module is versatile and user-friendly, enabling municipalities to conduct thorough inspections of various facilities and assets. The software supports customizable checklists, automated scheduling, and real-time data collection, ensuring that all inspections are documented accurately and promptly. Streamlined Risk Management: Identify, assess, and mitigate risks effectively with CityReporter’s risk management tools. Our software helps municipalities proactively manage potential hazards and vulnerabilities. Through detailed risk assessments, incident reporting, and corrective action tracking, you can create a safer environment for both residents and employees. User-Friendly Mobile Application: CityReporter’s mobile application ensures that your team is connected and productive, no matter where they are. Our app is designed for ease of use, allowing staff to access critical information, update records, and perform inspections directly from their smartphones or tablets. This mobility enhances field operations and ensures real-time data accuracy. Seamless Integration and Customization: Every municipality has unique needs, and CityReporter is built to adapt. Our software integrates seamlessly with existing systems, providing a cohesive solution that complements your current workflows. Additionally, our platform is highly customizable, allowing you to tailor features and functionalities to meet your specific requirements. Unparalleled Customer Support: At CityReporter, we pride ourselves on offering exceptional customer support. Our dedicated team of experts is always available to assist with implementation, training, and ongoing technical support. We work closely with our clients to ensure they get the most out of our software, helping them achieve their operational goals efficiently and effectively. Empowering Municipal Leaders: CityReporter is more than just software; it’s a partnership in progress. We empower municipal leaders to harness technology to improve their operations, enhance public safety, and provide better services to their communities. Trusted by Municipalities Nationwide: CityReporter is trusted by municipalities across North America for its reliability, functionality, and impact. Our clients have experienced significant improvements in operational efficiency, compliance, and resource management. Join the growing number of municipalities that are transforming their operations with CityReporter.

CityReporter Screenshots

CityReporter Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

Plan includes:

Tiered pricing by municipality size or population
Module-based pricing
Tiered pricing by users
Transparent breakdown
Ongoing complimentary training and support

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CityReporter Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of CityReporter
Activity Tracking
Appointment Management
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Barcode/Ticket Scanning
Building Permits
Calendar Management
Client Portal
Code Enforcement
Code Maintenance
Communication Management
Contact Management
Contractor Management
Customer Portal
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Digital Signature
Dispatch Management
Document Storage
Drag & Drop
Electronic Signature
Email Management
Employee Management
Equipment Tracking
Event Calendar
Event Scheduling
Expiry Notifications
Facility Management
Facility Scheduling
Failed Inspection Tracking
Fee Management
Fixed Asset Management
For Government
Forms Management
For Municipal Offices
Geographic Maps
GPS
Historical Reporting
Image Capture
Incident Management
Incident Response Checklists
Inspection Management
Job Management
Maintenance Scheduling
Mobile Alerts
Multi-Location
Offline Access
Online Payments
Permit Issuance
Photo Management
Preventive Maintenance
Real-Time Data
Real-Time Reporting
Real-Time Updates
Records Management
Recurring Appointments
Reminders
Rental Management
Reporting/Analytics
Reporting & Statistics
Report Templates
Risk Assessment
Scheduling
Search/Filter
Self Service Portal
Status Tracking
Task Management
Task Scheduling
Third-Party Integrations
Training Management
User Management
Violation Tracking
Weed Abatement Control
Workflow Management
Work Order Creation
Work Order Management

CityReporter Integrations

Microsoft Outlook

CityReporter User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

41%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.9

Functionality

4.4

Shamair T.

Verified reviewer

Insurance

51-200 employees

Used monthly for less than 2 years

Reviewed January 2025

Cost Effective Platform with Excellent Support

Overall, I have been happy with the CityReporter application. It has allowed us to streamline our process and improve consistency in our inspections. The Noratek team is a pleasure to deal with and very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is so cost effective! The ease of use of the questionnaire in the app is great and the support team is some of the most responsive I have ever dealt with.

Cons:

I think the custom report creation process on the back end could run smoother but if you are using the template reports they work great.

Vendor Response

Thank you for your review! We're thrilled that you find CityReporter cost-effective and user-friendly. It's great to hear our support team has been responsive. Your feedback on back-end of the custom reports is appreciated and will help us improve. We're glad CityReporter has streamlined your inspections. Best, CityReporter Team

Replied January 2025

Glenn L.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Inspection Software that's affordable and accurate

Customer service always available quick to respond and the software works great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The willingness of the City Reporter to listen and add what is needed to meet our specific needs

Cons:

A way to merge tax accessors q-public information into database

Reasons for choosing CityReporter

Price, Flexibility to our needs user friendly

Vendor Response

Hello Glenn, Thank you for your review and support. We're happy to have you as our client over these years. We enjoy hearing about your success with the software and how it's made your permitting process and communications more efficient. Thanks for taking the time to write this review, Cheers!

Replied June 2023

Mayank R.

Verified reviewer

Construction

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Good Software, Can be made better

[sensitive content hidden] and the whole team is supportive in providing solution to the raised queries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for carrying out inspections on site.

Cons:

The user interface of the software can be made better.

Vendor Response

Hi Mayank, Thank you for taking the time to share your feedback on CityReporter. We truly appreciate your insights as a Civil Engineer in Training and your recognition of our software's strengths in facilitating on-site inspections. We understand your concern regarding the user interface and are always striving to enhance user experience. Your feedback is invaluable to us, and we are committed to making continuous improvements. It’s great to hear that our support team has been helpful in addressing your queries. Your satisfaction is important to us, and we are here to ensure you get the most out of CityReporter. If you have any further suggestions or need additional assistance, please don't hesitate to reach out. Thank you once again for your constructive feedback. Best regards, The CityReporter Team

Replied December 2024

Sam L.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed December 2024

City Reporter CoC

It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, works with other modules of the CR Suite.

Cons:

The city is looking at updating their Record Management System (RMS). In addition, CFD is looking for an all encompassing RMS program that does it all from check lists to dispatching to training records and so on.

Vendor Response

Thank you for your feedback and for being a valued CityReporter user. We're glad you find our system user-friendly and well-integrated. We appreciate your input on the need for a more comprehensive Fire Department RMS solution and are always working to improve. Your insights are invaluable! Best, CityReporter Team

Replied December 2024

Carmen P.

Verified reviewer

Architecture & Planning

Self-Employed

Used monthly for more than 2 years

Reviewed December 2024

I recommend CityReporter

Almost always a very good experience. Rarely does the program glitch when I am working on it while in the field or when I am finalizing a report once back in the office. It makes more efficient use of my time, and the results are always appreciated by me and my clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the professional outcome of the reports are great reasons for using CityReporter.

Cons:

Sometimes the formatting needs to be tweaked for the reports, but this is a minor issue.

Vendor Response

Thank you for recommending CityReporter! We're glad you find it easy to use and appreciate the professional reports. Your feedback on formatting is noted, and we're happy it’s a minor issue for you. We're pleased to hear the program enhances your efficiency and is reliable in the field and office. Best regards, The CityReporter Team

Replied December 2024

Hiram D.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 6 months

Reviewed December 2024

Time saving software.

Flows well easy to use and saves time. Great purchase.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Program is easy to use and covers everything we need it to do at a very affordable cost to the municipality.

Cons:

No dislikes. This program takes a little to set up but is user friendly.

Vendor Response

Thank you for your positive review! We're delighted that CityReporter is meeting your needs and saving you time. We're glad you find it easy to use and affordable. Your feedback about the setup process is appreciated, and we're happy to hear it's user-friendly. Thanks again for your kind words and support! Best regards, The CityReporter Team

Replied December 2024

Bill D.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Cost Effective Digital Inspection Platform

Top shelf customer service and support as Noratek staff get back to us right away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

City Reporter is cost effective compared to other digital inspection platforms. The transition from physical inspection forms, filing etc. to the digital format saves un-needed steps and paper with every report. Contractors receive inspection reports right away via email which helps keep all reports organized.

Cons:

An easier, more streamlined way of setting up the customer portal would save staff time.

Vendor Response

Hi Bill, Thank you for your positive feedback and support. We're glad to have you as our client and to see that you're enjoying CityReporter for your inspections. It makes us incredibly happy to know that we were able to help you improve your workflow and communication. Your Account Executive will be happy to help you with setting up your customer portal to be more efficient for your staff. Thanks for taking the time to write this review, Cheers!

Replied June 2023

Rod L.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Follow Up Review after 6 years of Use

Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within a couple of hours (standard working hours) with answers offered at the time or quickly thereafter. Unfortunately, we are required to use the corporate ERP solution, iCity. We use the iCity Building Permits module to track permit application and billing processes and CityReporter is used to track the inspections once the permit is issued. Lots of problems with iCity, nothing but praise for CityReporter. I wish I could abandon iCity and focus solely on CityReporter for all things permits.

Cons:

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

Patrick W.

Verified reviewer

Management Consulting

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Great product and Support

Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

Cons:

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Reasons for choosing CityReporter

Met the needs of the Association

Vendor Response

Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!

Replied May 2023

Kimberley S.

Verified reviewer

Government Administration

11-50 employees

Used weekly for more than 2 years

Reviewed June 2023

Building/Planning Assistant Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

City Reporter is easy to learn, I like that I don't have to change my password every 30 days. I like that I click a few buttons and have monthly summary reports for MPAC, Stats Canada and our Fire Chief. I also use City Reporter as one of my check points when completing a tax certificate to see the status of a building permit.

Cons:

In my time using City Reporter I have not found anything negative to report on.

Vendor Response

Dear Kimberley, We wanted to reach out and express our sincere gratitude for the wonderful review you left for our Building and Construction Module. It brings us immense joy to know that you have found our reporting system efficient and user-friendly. We are thrilled to have the opportunity to continue serving you in the future and providing the best possible experience. Thank you once again for your kind words and for choosing our services. Warm regards, CityReporter Team

Replied July 2023

Showing 1 - 10 of 22 Reviews

See All Reviews