Emergency Reporting 2026: Benefits, Features & Pricing

Wondering if Emergency Reporting is right for your organization?

Our EMS Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Emergency Reporting

4.4

(43)

Pricing

Starting at $850.00 per month

About Emergency Reporting

Emergency Reporting is a cloud-based fire department and emergency medical service (EMS) solution that helps businesses manage records, budgets, audit trails and fire incident reports in compliance with national fire incident reporting system (NFIRS) regulations. It enables organizations to issue permits, log pre-incident planning data and upload occupancy-related files on a unified platform.

The application offers a notifications platform, Rover, which allows responders to quickly send availability statuses and receive turn-by-turn navigation details. The vision risk assessment module lets departments analyze risks and generate vulnerability assessment profile scores for all occupancies for specific response areas. Additionally, Emergency Reporting helps stakeholders directly extract data from local dispatch systems.

Emergency Reporting comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Aladtec, Active 911, Netduty, Fire Recovery USA, First Due and more. Pricing is available on request and support is extended via phone and email.

Emergency Reporting Screenshots

Emergency Reporting Pricing and Plans

Starting price: $850.00 per month

Free Trial

Free Version

Basic

$850.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Emergency Reporting Features

Popular features found in EMS
Emergency Dispatch
For First Responders
Patient Records Management
Scheduling
More features of Emergency Reporting
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Attendance Management
Compliance Management
Data Import/Export
Document Management
Document Storage
Electronic Signature
Email Management
Equipment Tracking
Event Calendar
Facility Management
Fleet Management
Fuel Management
Geographic Maps
Incident Management
Incident Response Checklists
Inspection Management
Instructor Management
NEMSIS Compliance
Records Management
Reporting & Statistics
Search/Filter
Shift Management
Status Tracking
Timesheet Management
Training Management

Emergency Reporting Integrations

Google Maps

Emergency Reporting User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

12%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.1

Have you used Emergency Reporting and would like to share your experience with others?

Todd R.

Public Safety

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Fire Dept

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Support - I like that when I need help, ER staff gets back to me usually within 24 hours. They are available via chat, email, and phone. Support for the fire reporting system we used before would take 48-72 hours to get back with us and usually couldn't give the needed assistance. 2. Learning the system - there are many ways to learn the ER system. Using the support system, there are links to webinars and other training materials. ER staff is willing to take time to make sure that users learn how to maneuver in the system. Awesome! 3. Upgrades - the system is constantly being upgraded based on recommendations by the users to make it better. Entry and tracking of apparatus, staff, and equipment is made easier using the ER system. 4. Easy to use on a tablet allowing for reports to be entered while on emergency scenes and can access the system wherever we go.

Cons:

pro/con - so many reports that finding the right one may take some time. need to learn how to make my own report(s) and have them specialized.

Rick R.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Aldine Fire and Rescue

Are problems are quickly resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has all our information in it hard to change.

Cons:

We really don't have any cons. We had worked all the bugs out and now we have to switch to ESO

Reasons for switching to Emergency Reporting

Had to no support company was bought out.

Christopher H.

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Good not great

Overall, ok. I will start looking soon for anything else on the market that could be better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for most things, this program lacks so much though! Where is the ability to create reports? where is the ability to track inventory in the inventory slot, why doe most of that have to be done in maintenance?

Cons:

No training, seems like an unfinished product. Why do different part look and interact differently? Because some parts are updated and work and others don't?

Bo H.

Public Safety

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great Product with a Great Support Team

Emergency Reporting has allowed the department to consolidate many different applications in to one easy to use system. There were a few struggles early on due to Emergency Reporting having some compatibility issues with a larger fire department, but the company's great support team immediately began correcting the issues. The reporting features of Emergency Reporting have allowed the department to track performance faster, more efficiently, and more easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emergency Reporting is a robust system recording everything from incident, occupancy, inventory, and maintenance in a very easy to use application. The support staff for Emergency Reporting is incredible, and treats their customers like family.

Cons:

Initially, the security settings for Emergency Reporting were not granular enough to be able to tailor different experiences for different user levels. This was very challenging for a larger, metropolitan department. However, the team at Emergency Reporting immediately began working to correct issues that our department was having.

Greg F.

Verified reviewer

Public Safety

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Reporting Made Easy!

Our overall experience with emergency reporting has been nothing but good. This software is so much better than other reporting software we have tried in the past.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software integrates with our other software and systems and has decreased our time required for completing reports by half or less. I cannot say enough about how much this software has helped with our reporting.

Cons:

I honestly cannot think of any cons at all but I am required to say something so I guess it would be that fact that the software is not free.

Reasons for switching to Emergency Reporting

Because the other software turned out to be very costly and very very user unfriendly

Jim W.

Government Administration

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

User Friendly and Outstanding Customer Support

I regularly utilize ERS Support, especially when we were setting up our system. They were always responsive with chat, email, and phone support. I have attended 2 conferences (highly recommended for the new user) and can tell that each and every employee of ERS is very invested in seeing the end users succeed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Several items stand out about ERS and their software. When we first started our subscription, the setup was very straight forward on the administrative end. There are many helpful articles and videos that ease the transition from whatever software package you may have used in the past. The software is intuitive for the casual user, with many modules featured that you would find elsewhere.

Cons:

On the administrative end, I miss the ability to create my own reports and queries without converting data to excel (I had this feature previously). I also miss the Autotask feature (reports would run themselves daily/weekly/monthly, etc) that I had with my previous vendor.

William H.

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Fire Package review

Overall my department has enjoyed being able to pull statistics any time they are needed from any location. The reports that are included make reporting to the district's board of directors easy and gives them an excellent picture of how we deliver services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like not having to host the program locally. While still adhering to industry standards for security and tracking the program can be accessed from anywhere you have an internet connection. This feature makes it especially powerful.

Cons:

As with any software designed to be used by a multitude of agencies the ability to make minor changes to look and feel must go through the normal process of review and validation among all users. It would also be nice to put together some custom reports without going through the formal process.

Timothy W.

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Rural EMS

ERS generates statistics and reports that are complete and easy to follow, when the Hospital Board askes for information, I print out the relevent report and submit it, it's just that easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emergency Reporting is the one program that does it all for us. We are a small rural hospital based EMS agency, our dispatch center is 60 miles away. We cover close to 1000 square miles of ocean front, back country, logging sites, rivers and communities. Emergency Reporting has us on our way, tracks our vehicle usage, and the EMS packet tracks calls, procedures, meds, mileage you name it, not to mention a comprehensice EPCR.

Cons:

The date format is different on different pages, some you must put in the /, others its automatic.

Jerry C.

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

This is a great product and the customer service is amazing!

The customer service provided by Emergency Reporting and their entire team is AMAZING, and probably the best that I have ever experienced from a company. No matter how I contact them (call, email, or the live chat feature on the Support page) their qualified staff is always friendly, patient, and eager to help. Additionally, their responses and updates to my questions have always been prompt and consistent. Thank you ER Support Team. You are Awesome!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Emergency Reporting offers our fire department a user-friendly, functional, and flexible platform. Also, the customer service is outstanding.

Cons:

I don't have any dislikes about the software.

Samuel I.

Verified reviewer

Public Safety

51-200 employees