Responder360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Responder360

4.5

(20)

Pricing

Starting at $2,500.00 per year

About Responder360

Built for ALL Emergency Responders, including Fire, EMS, Law Enforcement, School Districts and any other organizations that benefit from pre-planned, coordinated emergency response.
Responder360’s multi-faceted incident response management system provides users with real-time vehicle location information 24/7 for their entire jurisdiction, as well as any neighboring agencies that departments opt into data sharing with.
In addition, the interactive mapping platform provides users with detailed occupancy information about the locations they respond to, including NFPA compliant pre-plans on any map layer they desire.
These features, combined with an integration to a CAD system, provide a holistic approach to response management that gives all members a common operating picture on every incident scene. This approach give responders and incident commanders the information they need to make strategic and tactical decisions while responding to after arrival on scene.

CAD Integration – receive real-time data feeds from any CAD system
Mapping Layers – create, access and view pre-plans on any map layer
Incident Location & Routing – locate and route to incidents on the map using real-...

Responder360 Screenshots

Responder360 Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Basic

$2,500.00

per year

No plan information available

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Responder360 Features

Popular features found in Fire Department
Alerts/Notifications
Equipment Tracking
Facility Management
For First Responders
Incident Response Checklists
In-Vehicle Navigation
Records Management
Scheduling
More features of Responder360
Activity Tracking
API
Geographic Maps
Incident Management
Multi-Location
Pictometry Imagery
Reporting/Analytics
Search/Filter
Status Tracking
Tactical View
User Management

Responder360 Integrations

Emergency Reporting

Responder360 User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

35%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.6

Functionality

4.5

Tim M.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Responder 360

This product has given us the freedom to control our information, pass it on and share it with others. I has also helped our units plan responses and actions when responding to other districts calls while they are tied up on other events. The days of multiple map books, preplan books, mutual aid books, rolodex and multiple contact sheets are gone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its ease of use. Its ability to give you all of the information you need while responding on one screen instead of having to switch multiple times between screens to get that information on other platforms. Also the ability for each agency to manage and share their districts information with other agencies. Being able to update information in real time in the field without having to relay it back to an administrative position, dispatch center or sending out multiple emails to other agencies to let them know things have been changed in the system for your district. They can see everything in real time as soon as it is updated.

Cons:

1. The ability to export data has been an issue. I know they are working on that issue currently and I hope to be able to export data in all the modules soon. 2. We would like to have the ability during storm events or disasters to add road closures, obstructions, staging areas and searched structures by dropping an ICON on the map that you can click on to read the information. For items like that it would be nice to also have the ability when they are placed an email gets generated that it has occurred and a reminder email to check or clear the ICON after 24, 48, 72 or 96 hours to the individual so it can be cleared when the disaster is complete. This would help coordinate mutual units that are unfamiliar with the area. This could also be used to send alert to the Fire Desk at the OEM as well. 3. We would like to have a GATE ICON that we could drop on a map for gate codes instead of building a preplan box on the map that clutters the map. 3. On the hydrant information bubble that pops up when you click on a hydrant, it would be nice to have the water district or service provider in that bubble so we know who to contact or have dispatch contact for an issue or to boost the pressure. 4. In the layers tab we would like to be able to add Water, Gas and Electric Providers layers that we can draw on the map and update. It would be available when you click of the layers button as a selection.

Reasons for choosing Responder360

We purchased Responder 360 after we were on the CAD system we currently use. We still use the CAD system for Status System Updating (in lieu of radio traffic) only. We use Responder 360 for everything else. Our CAD did not allow Data Entry from each entity without going through the dispatch centers, and we had no control on timely updates or access to the records once they were sent. Responder 360 allows us to do all data entry ourselves, control updates in real time and share with other agencies without walls or barriers. If we could get Law Enforcement, EMS, County and State Entities to come on board it would help the pass on of information in real time instead of relaying through multiple dispatch centers in multiple areas of town. We hope in the future when they purchase a new CAD system that we can then integrate Status Switching to Responder 360 then.

James C.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

My Opinion

My overall experience has been great. Response to email queries or calls for support have been great. I have recently noticed that sometimes the login takes a bit more time than it used too. Otherwise, I would strongly recommend the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to switch between TriTech CAD and Responder 360, allows me to split screen both softwares and provides a quick access to information, when responding or on scene of an incident. With the integration of google maps, it picks up were TriTech drops out.

Cons:

The inability as a manager to print or export to office, data contained in the various modules. The lack of ability to actively perform status switching that updates TriTech. I figure it this way, if we could perform status switching in responder 360 and have it update Tritech, then we could reduce our dependency on TriTech and the cost associated with TriTech.

Vendor Response

Thank you very much for the review. We appreciate the feedback. The inability to manage status switching is directly related to the CAD Company's willingness to work with us on that. We do have departments that have active status switching capabilities within the product, but unfortunately not with the Tri-tech CAD system.

Replied October 2022

Billy V.

Verified reviewer

Public Safety

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed October 2022

Waste of Time

Just getting started , too early to give an opinion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gives a good overall preplanning look at each property

Cons:

Too earlier to tell, Please don't ask us to waste our time . If I have a problem I will relay that to our salesman who has been very helpful .

Cody M.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Great fit for our agency

Overall, the command level situational awareness is incredible, we’re able to re-route crews on the fly during periods of peak volume, and we always know where our resources are and what they’re doing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Responder360 is incredibly responsive as a company, implementation went great and they’ve been on the spot with support ever since. The software is priced very competitively and is easy for our crews to use. This being our first venture into CAD made ease of use a top priority.

Cons:

We would like to see pre-built destination lists that allow for routing to area hospitals so that our crews don’t use their phones to navigate to the hospital.

Reasons for choosing Responder360

Pricing

Rick R.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Aldine Fire and Rescue

Responder 360 is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and understand. The software was easy to set up. With the help from [SENSITIVE CONTENT].

Cons:

I wish I had the technical knowledge to correctly setup GPS tracking and troubleshoot operator errors. Software is awesome. Maybe a 6- or 8-hour classroom tutorial to learn how to correct problems.

Reasons for choosing Responder360

Past experience and the quality of the software. We mutual aid with other departments and having the ability to see their pre-plans is great. hydrants, building layouts and construction style. I would take this product over informer Mobil (Tri-Tech).

David R.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Suburban FD Use

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the mapping/routing and status changes abilities. We use 2 different mapping programs and 360 is better every single time. The program is easy to use as well. It does not take much time to learn and become comfortable with.

Cons:

A feature that is missing I would love to see is text to dispatch. With our older MDT program we could text the dispatcher for updates and questions.

Vendor Response

Thank you for the review, David. The ability to communicate directly with dispatch through the program is entirely dependent on the CAD company your dispatchers work with. Some CAD companies will allow two-way communications and some won't. If you would, please contact us and let us know what CAD system you are using and we can explore that possibility. You can reach me directly at billy.craft@firstinsoftware.com or you can contact us through our website. https://firstinsoftware.com

Replied November 2022

Scott S.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Responder 360 from Spring TX Fire Chief's perspective

Product is great, features are great, support is great, can't find any complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides visibility into location of calls, position of apparatus, what resources are available, pre-plan information, and status switching

Cons:

That it didn't come out 10 years earlier

Reasons for choosing Responder360

Responded quickly compared to some previous products departments in our area used that we didn't adopt.

Tom H.

Verified reviewer

Environmental Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Responder 360

The product and customer service has been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to see my units responding in real time and being able to assign units based on arrival without guessing. Ability to see Mutual Aid companies that are using R360 responding and status.

Cons:

Not every department is using so we are unable to see some of our Mutual Aid companies.

Reasons for choosing Responder360

Not Applicable

Reasons for switching to Responder360

Bad support and unable to see additional units.

Charlie H.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

My review...

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Status switching has been greeat; anything to reduce unnecessary radio traffic.

Cons:

I would like to see the incident screen have a daytime scheme just how the map has a day and night scheme. I think it would also be more neat than anything else but being able to see the boundaries of the different agencies. It could be a a feature that can be turned off/on as to keep the clutter down.

Vendor Response

Thank you for your review, Charlie. We will evaluate and prioritize your request to see the current day/night lighting scheme expanded to affect the incident details section in addition to the map. With regards to showing boundaries of the agencies that currently use the Responder360 system which can be toggled on/off - we do support that functionality, we simply need a mapping layer file that contains those boundaries. If you have access to such a file or know of who may, please have them contact us so we can implement that for your area.

Replied October 2022

Daryl S.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Responder 360