Lateral 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Lateral

5.0

(4)

Pricing

Starting at £50.00 per month

About Lateral

Lateral Technology's state-of-the-art, cloud-based software suite streamlines business operations to enable organizations to work more efficiently.

Lateral Technology offers CRM and Case Management Software - focused on serving legal, government, finance, contact center, and collections departments. Lateral Technology automates error-prone, manual tasks with an easy-to-use interface to minimize the time operators have to spend in the system.

Lateral Screenshots

Lateral Pricing and Plans

Starting price: £50.00 per month

Free Trial

Free Version

Basic

£50.00

per user, per month

No plan information available

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Lateral Features

Popular features found in Legal Case Management
Billable & Non-Billable Hours
Calendar Management
Case Notes
Client Portal
Communication Management
Conflict Management
Electronic Signature
Task Management
Trust Accounting
Workflow Management
More features of Lateral
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Audit Management
Auto-Dialer
Automated Notices
Automated Scheduling
Billing & Invoicing
Borrower Management
Budgeting/Forecasting
Business Process Automation
Callback Scheduling
Call Recording
Client Management
Collaboration Tools
Collection Agencies
Compliance Management
Contact Management
Contract/License Management
Credit Card Processing
Credit Reporting
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Deadline Management
Docket Management
Document Management
Drag & Drop
Electronic Payments
Email Management
Email Templates
Employee Management
Full Text Search
Historical Reporting
In-House Collections
Invoice Management
Monitoring
Multi-Channel Communication
Multi-Currency
Multiple Payment Options
Multiple User Accounts
Partial Payments
Payment Collection
Payment Plans
Performance Metrics
Purchasing & Receiving
Real-Time Analytics
Real-Time Reporting
Real-Time Updates
Records Management
Reminders
Reporting & Statistics
Risk Assessment
Search/Filter
Self Service Portal
SSL Security
Template Management
Third-Party Integrations
Transaction Management
User Management
Utility Billing
Work Order Management

Lateral User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Lateral and would like to share your experience with others?

Carole F.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Reviewed May 2022

Great Product

Lateral took the time to fully understand our business (providing debt recovery for a number of commercial clients) and wrote a bespoke system around our requirements, suggesting many enhancements that we had not considered. We ended up with an extremely secure system that delivers vastly more than we originally asked for. The Lateral team are great to work with, are friendly and approachable and have a strong 'can do' ethos to anything that we challenge them with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm impressed that the system is highly intuitive and user friendly so has required minimal staff training. i like that we now have a fully automated debt recovery case management system which is importantly fully PCI DSS compliant so staff do not have to see or take payments and which credits payments to cases in real time. Lateral have password (or date of birth) protected all of our automated communications to help protect us from GDPR breaches and an added benefit of that is that we can see when a debtor has opened either an SMS or email, so no more ‘I didn’t receive that bill, letter etc’ excuses! And it's probably the automation that I like the most about the system as I can not stress enough the time saved and efficiency gained from this automation plus we have seen an immediate increase in debtor engagement from the automated communications and webforms. The automation has meant that painstaking tedious manual processes have been negated allowing staff resource to be concentrated on our more challenging cases.

Cons:

I can really only think of 1 extremely minor cosmetic criticism that I don't like on the system which is that the drop down items are not in alphabetical order. Anything else we have not liked or have requested has been altered or developed as the Lateral team is extremely knowledgeable, approachable and always looking at ways to improve their product to enable us to work in a smarter and more efficient manner.

Reasons for choosing Lateral

We decided on Lateral Technology Limited following a very impressive and professional demonstration at which everything we asked if the system could do was met with a resounding and confident ‘Yes’ reply! This coupled with an extremely competitive and affordable price had us sold. Lateral took the time to fully understand our business and wrote a bespoke system around our requirements, suggesting many enhancements that we had not considered. We ended up with an extremely secure system that delivers vastly more than we originally asked for.

Vendor Response

Hello Carole, thank you so much for your exceedingly informative 5* review. It's great to hear that we're serving our clients needs so well! I'm so happy to hear you find our team to have a 'can-do' approach. That is something I hope we continue to provide to you long into the future! Ian McManus, CEO

Replied June 2022

Candis F.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Reviewed June 2022

Local Government user

My experience with Lateral has been great. Since starting to use Lateral it has made a huge impact on the efficiency of our work. I cannot fault the support we have been given around tailoring the system for our needs as well as the ongoing support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like the most about the software is how flexible it is and how quick and easy it is to make changes as our services and processes change.

Cons:

I honestly can't think of anything I don't like about the software!

Reasons for choosing Lateral

The flexibility that Lateral offers.

Reasons for switching to Lateral

As the number of our cases were continuing to increase the software and system was no longer suitable for our needs.

Vendor Response

Hi Candis, thank you for your kind and generous review of our software. The flexibility of our platform along with our great support team are aspects of our business we pride ourselves on. I look forward to continuing our great working relationship. Thanks for trusting in Lateral Technology! Ian McManus, CEO

Replied June 2022

Wendy M.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Reviewed June 2022

Lateral Debt Recovery Case Management System

Lateral is an excellent case management system. With the automated process's put into place it saves a lot of manual user time working on the cases so can focus more on the debtors that don't pay. Highly flexible, easy to navigate and looks good!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lateral is a very easy and flexible system to use and the integration from one system to Lateral was a fairly easy process.

Cons:

Flexibility of what it can do is second to none!

Reasons for choosing Lateral

Cost and what it could offer us.

Vendor Response

Hello Wendy, thank you so much for your 5 star review. The ease of use of our software is one of our biggest selling points and we look forward to continuing to invest to keep it flexible and easy to use for you and your team! Thanks again, Ian McManus, CEO

Replied June 2022

Jon S.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed May 2022

Great product

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration was simple and received fantastic support throughout. Easy to use system that has saved us time

Cons:

Building workflows used to be quite laggy but this was resolved in the recent update

Vendor Response

Hi Jon, thanks very much for your excellent review of our software. I'm happy to hear that you regard our support as 5* and that the building of workflows has been speeded up now with our latest release. We continue to invest heavily in improvements to our software and hope we continue to save you time with your business processes. Ian McManus, CEO

Replied June 2022

Showing 1 - 4 of 4 Reviews