What is Atera used for?

Atera is used for managing devices, regularly updating software, managing IT infrastructures, running automated security scans, and efficiently supporting users at scale with help desk ticketing. Businesses use Atera to monitor server health and uptime, resolving issues without the need for on-site visits or large IT teams. IT teams can quickly identify problems, execute solutions, and report on real-time diagnostics.

What can Atera track?

Atera can track various network activities, infrastructure health, and network performance. The remote monitoring and management capabilities allow users to monitor any in-network device for unusual behavior, set up specific alert thresholds, and see specific reports and audits in areas like system health and system inventory. Plus, Atera allows IT workers to access employee devices for troubleshooting remotely.

Does Atera monitor employee activity?

Yes, Atera can monitor employee activity with real-time insights and reports. RMM allows Atera to monitor device usage, manage assets, and ensure compliance from a single platform. Atera also monitors network activity and system performance, which helps improve cybersecurity posture and keep IT teams proactively informed of any issues or red flags.

Yes, Atera appears in multiple top software guides from Software Advice, including IT management, remote support, and help desk. Verified reviewers give it an overall 4.6-star rating (out of 5), as well as 4.5 stars specifically for ease of use and value for money.

Updated May 19, 2025 at 8:24 AM

Atera 2026: Benefits, Features & Pricing

Written by David Jani

Content Analyst

Edited by Parul Sharma

Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Atera

4.6

(446)

Pros:

Remote monitoring and management
Integration capabilities

Cons:

Reporting system
Patch management

Pricing

Starting at $129.00 per month

What is Atera:

Atera is an information technology (IT) management platform offering remote monitoring and management (RMM), patch management, a help desk, ticketing, and reporting. Atera helps IT teams reduce manual tasks by automating various workflows while improving security and scaling business operations.

Why we like Atera:

With a 4.5 out of 5 rating from verified reviewers, we include Atera as a FrontRunner in multiple 2025 top software guides, including remote support, help desk, and IT management. Reviewers highlight Atera’s real-time reporting, performance metrics, unattended access, and activity dashboards.

Who should use Atera:

Built for IT managers and managed service providers, Atera serves customers across various industries, although it notes specific use cases for education and healthcare. About 70% of reviews come from users in companies with 2-500 employees, highlighting its usage among small and midsize businesses.

Atera Screenshots

Atera Overview

Atera is a cloud-based and AI-enabled platform that enables IT professionals to gain access, visibility and control over their networks and devices from anywhere. With Atera, users can manage their IT operation, from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing and integrations with various tools.

The pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices. Additionally, Atera integrates with Open AI (the creators of ChatGPT) for seamless script creation and execution.

Atera Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

Pro

$129.00

per user, per month

Plan includes:

Remote Management, Automations & Scripting
Windows Support
Remote Monitoring and Alerts
Patch Management
Remote Access Using Splashtop (up to 2 concurrent sessions)
API Access
Reports
Helpdesk & Ticket Automation
Custom Support Addresses (up to 5)
Customer Support Portal

Growth

$179.00

per user, per month

Plan includes:

Mac and Linux Support
Remote Access
Splashtop Concurrent Sessions (unlimited)
Custom Support Addresses (up to 10)
Advanced Analytics
Custom Asset Types (up to 5)
File Transfer (up to 15GB per month)
Extended Retention Audit Log
Integrations with QuickBooks Online & Xero
CSV QuickBooks Desktop Export

Power

$209.00

per user, per month

Plan includes:

Custom Analytics
Custom Support Addresses (unlimited)
Custom Asset Types (up to 20)
File Transfer (up to 50GB per month)
Audit Log - 1 Year Retention
Data Recovery

Superpower

Pricing available upon request

Plan includes:

Single Sign-On (SSO)
Azure AD Continuous Sync
Private Software Repository
Custom Domain SSL for Customer Portal
Tailored Atera Onboarding (3+ techs)
Atera Premium Customer Support
Dedicated Account Manager (3+ techs)
Audit Log - 7 Year Retention
Unlimited Custom Analytics
Custom Asset Types (unlimited)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Atera's Pricing Plans

We've dived deep into Atera's pricing plans, including their key advantages and limitations, to help you determine which option best suits your needs and budget. Atera offers plans for managed service providers (MSPs) and IT departments. Each plan is designed to cater to different user types and requirements, and understanding the nuances is essential for making the right choice for your professional use case.

MSP pricing plans

The per...

-technician pricing of Atera's MSP plans allows users to grow the number of devices/endpoints without incurring prohibitive costs. The plans include Pro, Growth, Power, and Superpower. **Pro plan** The Pro plan, at $139 per technician per month ($129 if billed annually), is designed for beginners that need to monitor and manage Windows devices. It includes features such as remote management, automations and scripting, remote monitoring and alerts, patch management, and remote access using Splashtop (up to two concurrent sessions). **Pros:** - **Comprehensive management tools:** Offers essential remote management and monitoring features. - **Automation capabilities:** Reduce time spent on repetitive tasks by automatically taking actions based on triggers. - **Calendar integrations:** View and manage calendar events from Atera tickets via integrations with Google and Microsoft 365 calendars. **Cons:** - **Limited concurrent sessions:** Only supports up to two concurrent remote access sessions via the built-in Splashtop integration. - **Windows only:** The Pro plan doesn’t include monitoring of Mac or Linux devices. - **No advanced analytics:** Get access to standard reports but no advanced or custom analytics. **Growth plan** The Growth plan, at $189 per technician per month ($179 if billed annually), is designed for IT professionals who need complete control. It includes all Pro plan features, plus Mac and Linux support, remote access using AnyDesk, unlimited Splashtop concurrent sessions, advanced analytics, accounting integrations, and more. **Pros:** - **Cross-platform support:** Manages Windows, Mac, and Linux devices. - **Expanded remote access:** Supports unlimited concurrent Splashtop remote access sessions and adds AnyDesk remote access. - **Custom assets:** Create up to five custom asset types to track assets that an Atera agent doesn’t monitor. **Cons:** - **Lack of data recovery:** Users must upgrade to higher-tier plans to access the data loss and corruption recovery feature. - **No custom analytics:** Unable to create custom reports for advanced performance tracking and data-driven insights. - **Limited audit log:** Users can only review six months of activities performed by technicians within their Atera account. **Power plan** The Power plan, at $249 per technician per month ($209 billed annually), is designed for IT teams that must deliver high-touch customer support with tailored insights. It includes all Growth plan features, plus custom analytics, custom support addresses (unlimited), custom asset types (up to 20), a 12-month audit log, and data recovery. **Pros:** - **Customizability:** Create up to five custom reports and unlimited custom support addresses. - **Expanded user limits:** Enjoy higher user limits than with lower-tier plans, including 50GB of file sharing, 12 months of audit log, and 20 custom asset types. - **Data recovery:** Recover and secure data via data loss and corruption recovery tools. **Cons:** - **Premium pricing:** Higher cost may not fit all budgets. - **No dedicated support:** A dedicated account manager is available only to users of the highest-level plan. - **Limited custom reports:** The limit of five custom reports may prevent larger and more active teams from fully leveraging their data. **Superpower plan** The Superpower plan offers custom pricing and is tailored for IT teams needing enterprise-grade services that accelerate response time. It includes all Power plan features plus single sign-on (SSO), Azure AD continuous sync, private software repository, custom domain SSL for customer portal, tailored onboarding (3+ techs), a dedicated account manager, a seven-year audit log, and more. **Pros:** - **Enterprise-grade features:** Provides advanced security and management tools, such as single sign-on (SSO), Azure AD continuous sync to keep your end users up to date, and Atera’s Network Discovery tool. - **Highest user limits:** Offers 100GB of file sharing, seven-year audit log retention, unlimited custom asset types, unlimited items, and unlimited custom analytics. - **Dedicated support:** Includes tailored onboarding and a dedicated account manager. **Cons:** - **Custom pricing:** Pricing varies based on specific requirements, which may make initial comparison and budgeting challenging. - **AI Copilot costs extra:** Even on this highest-level plan, Atera’s AI Copilot (AI-powered insights, script generation, troubleshooting actions) is available only as an add-on. - **Implementation time:** Setting up and implementing the plan may take longer due to its advanced and customized nature. **IT department pricing plans** Atera's four IT department plans — Professional, Expert, Master, and Enterprise — also include per-technician pricing. **Professional plan** The Professional plan, at $169 per technician per month ($149 billed annually), is designed for individuals who need to monitor and manage their corporate networks and devices. It includes remote management, automations and scripting, Windows, Mac, and Linux support, remote monitoring and alerts, remote access using Splashtop (up to two concurrent sessions), and more. **Pros:** - **Comprehensive management tools:** Offers remote monitoring, patch management, remote access, and other essential remote management and monitoring features. - **Service portal:** Allow your users to manage, track, and respond to support tickets and access the knowledge base via a customer portal. - **Standard security:** Includes two-factor authentication (2FA) and the ability to assign roles and manage permissions. **Cons:** - **Limited concurrent sessions:** Supports only two concurrent Splashtop remote access sessions. - **Lack of asset management:** No ability to create custom asset types to track unmonitored assets. - **No advanced analytics:** Access to advanced or custom analytics requires a higher-level plan. **Expert plan** The Expert plan, at $229 per technician per month ($189 if billed annually), is designed for smaller teams that need to monitor and manage multiple operating systems and networks. It includes all Professional plan features, plus remote access using AnyDesk, unlimited Splashtop concurrent sessions, enhanced reporting, and up to five custom asset types. **Pros:** - **Expanded remote access:** Adds AnyDesk remote access and supports unlimited concurrent Splashtop remote access sessions. - **Custom assets:** Create up to five custom asset types to track software, office furniture, or other assets not monitored by an Atera agent. - **Advanced analytics:** Leverage data for decision-making with automatically generated analytics and reports. **Cons:** - **Lack of data recovery:** No access to Atera’s data loss and corruption recovery feature. - **No custom analytics:** Expert plan users can’t create custom reports. - **Limited custom support addresses:** Limited to two custom support addresses to resolve customer issues. **Master plan** The Master Plan, at $269 per technician per month ($219 if billed annually), is designed for teams that need faster, more automated troubleshooting and remediation with advanced collaboration capabilities. It includes all Expert plan features plus build your own reports, a 12-month audit log, unlimited custom support addresses, 20 custom asset types (up to 20), and data recovery. **Pros:** - **Customizability:** Create unlimited custom support addresses and up to 10 custom reports. - **Expanded user limits:** Enjoy higher user limits for file sharing (80GB), audit log (12 months), and custom asset types (20). - **Data recovery:** Atera’s data loss and corruption recovery tools allow you to recover and secure your data. **Cons:** - **Premium pricing:** Per-technician costs may be out of budget for smaller businesses. - **No dedicated support:** Tailored onboarding, premium support, and a dedicated account manager are available only to users of the highest-level plan. - **Limited custom reports:** The custom report limit (10) may prevent larger and more active teams from fully leveraging their data. **Enterprise plan** The Enterprise plan offers custom pricing and is tailored for departments needing enterprise-grade services and integrations. It includes all Master plan features plus single sign-on (SSO), Azure AD continuous sync, custom service portal domain SSL, tailored onboarding, a dedicated account manager, and many other enhanced features and increased user limits. **Pros:** - **Enterprise-grade features: Includes Azure AD continuous sync, single sign-on (SSO), and Atera’s Network Discovery tool (an add-on in other plans). - **Highest user limits: Offers seven-year audit log retention, unlimited custom asset types, unlimited custom analytics, and 100GB of file sharing. - **Dedicated support:** Access a dedicated account manager, premium support, and customized onboarding. **Cons:** - **Opaque pricing:** Users must contact the provider for custom pricing, making initial comparison and budgeting harder. - **AI Copilot costs extra:** Like the other plans, users must pay extra for the Atera AI Copilot add-on, which offers AI-powered insights, script generation, and troubleshooting actions, among other features. - **Implementation time:** Software implementation may be more complex and time-consuming due to this plan's advanced and customized nature. **Conclusion** Our analysis of Atera’s pricing structure for managed service providers (MSPs) and internal IT departments finds that the platform offers a flexible, technician-based pricing model that scales with your team’s needs. Each plan is designed to support different levels of operational complexity, from basic remote monitoring and patch management to advanced analytics, custom automation, and enterprise-grade security. **For smaller teams or those just starting:** The Pro (MSP) and Professional (IT department) plans offer a solid foundation with essential tools for device management, remote access, and ticketing. These plans are well-suited for organizations that need core functionality without the overhead of more advanced features. **For growing teams:** The Growth (MSP) and Expert (IT department) plans introduce broader OS support, more automation, and deeper integrations, making them a strong fit for teams managing diverse environments or seeking to streamline operations. **For mature IT operations:** The Power (MSP) and Master (IT department) plans add advanced customization, analytics, and data recovery, enabling teams to deliver more tailored support and gain deeper insights into performance. **For enterprise-level organizations:** The Superpower (MSP) and Enterprise (IT department) plans provide the most comprehensive toolsets, including SSO, extended audit logs, private software repositories, and dedicated onboarding and support. These plans are designed for organizations with complex compliance, security, and scalability requirements. Atera's "pay-per-technician" approach fundamentally changes the economics of IT management software, especially for organizations experiencing growth. By removing the penalty for adding new devices, Atera allows businesses to scale their managed endpoints without corresponding increases in software costs. This model aligns particularly well with MSPs that may manage hundreds or thousands of endpoints with relatively small technical teams. Ultimately, the right Atera plan depends on your organization’s size, technical maturity, and operational goals. By aligning your needs with the appropriate tier, you can leverage Atera’s all-in-one platform to improve efficiency, enhance service delivery, and confidently scale your IT operations.

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Atera Features

Drawn from insights across 446 verified reviews, we've outlined Atera's best and worst rated features and how they stack up against the average rating.

Atera's score

Category average

Atera's Best Rated Features

Problem Management

5.0

4.01 category average

For MSPs

4.82

3.76 category average

Real-Time Updates

4.82

4.27 category average

Atera's Worst Rated Features

Backup and Recovery

3.0

3.76 category average

Mobile Access

3.25

3.52 category average

Self Service Portal

3.74

4.10 category average

More features of Atera
Access Controls/Permissions
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Application Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Patch Deployment
Automatic Scans
Backup and Recovery
Bandwidth Monitoring
Barcode/Ticket Scanning
Baseline Manager
Billable Items Tracking
Billing & Invoicing
Calendar Management
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Compliance Management
Configuration Management
CPU Monitoring
Credential Management
Customer Database
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Data Visualization
Deployment Management
Device Auto Discovery
Device Management
Document Management
Document Storage
Downtime Tracking
Email Management
Email Monitoring
Email Templates
Endpoint Management
Endpoint Protection
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
Incident Management
Inventory Management
IP Address Monitoring
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
Knowledge Base Management
Knowledge Management
Live Chat
Machine Learning
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Natural Language Processing
Network Analysis
Network Monitoring
Network Resource Management
Network Security
Network Wide Management
Patch Management
Patch Prioritization
Performance Metrics
Performance Monitoring
Personalization
Policy Management
Prioritization
Problem Management
Proposal Generation
Quotes/Estimates
Real-time Alerts
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Release Management
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Requisition Management
Resource Allocation & Planning
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Screen Sharing
Secure Data Storage
Security Tools
Self Service Portal
Server Monitoring
Service History
Service Level Agreement (SLA) Management
Service Request Management
Session Recording
Session Transfer
Simple Network Management Protocol (SNMP)
Single Sign On
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third-Party Integrations
Threshold Alerts
Ticket Management
Time & Expense Tracking
Timesheet Management
Troubleshooting
Unattended Access
Uptime Reporting
Usage Tracking/Analytics
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Workflow Management

Atera Integrations

Based on 446 verified reviews, we've identified products most frequently integrated with Atera.

Acronis Cyber Backup

Integration rated 4.6 from 11 reviews

TeamViewer

Integration rated 5.0 from 8 reviews

Splashtop

Integration rated 4.8 from 5 reviews

QuickBooks Online

Integration rated 4.8 from 5 reviews

Microsoft 365

Integration rated 5.0 from 4 reviews

Xero

Integration rated 4.8 from 4 reviews

See all 31 integrations

Atera Key Sentiments

We analyzed 446 verified reviews for Atera to find out what actual users really think.

Most Positive Sentiments

Remote access management

73% Positive

16% Neutral

11% Negative

Users appreciate Atera's remote access management, which allows technicians to connect instantly to client devices, providing fast and effective support from anywhere. They find the platform beneficial for centralized monitoring, automated patching, and maintenance, enhancing their ability to manage systems remotely. Additionally, users value reliable remote connections and integrations with tools like AnyDesk, which streamline their IT operations.

Support services

72% Positive

15% Neutral

13% Negative

Reviewers are pleased with Atera's support services, highlighting the rapid response from support team members and their helpfulness in resolving issues. They find the 24/7 availability of support particularly reassuring, ensuring they are never left stranded. Users also appreciate the continuous release of new features based on community suggestions, demonstrating Atera's commitment to improvement.

Monitoring

58% Positive

40% Neutral

2% Negative

Atera's monitoring tools are valuable for users, allowing them to monitor client networks, devices, and systems remotely in real time. Reviewers appreciate the user-friendly interface and comprehensive features for managing remote monitoring. The ability to filter and categorize hardware and software, which enhances monitoring capabilities, is also highlighted as an excellent feature.

Least Positive Sentiments

Agent deployment

40% Positive

35% Neutral

25% Negative

Some users face issues with agent usability, including problems with uninstallation, offline agents, and the lack of a Linux agent, which can hinder their remote support efforts. However, users generally find Atera's agent deployment straightforward, with options for mass deployment via command line and Active Directory. They appreciate the intuitive user interface and the ease of installing agents on customer devices.

Ticketing system

44% Positive

40% Neutral

17% Negative

While reviewers find Atera's ticketing system valuable for efficiently managing and prioritizing customer support tickets and saving time through automation, they report issues with ticket system functionality. This includes bugs and usability challenges, such as the lack of a mobile app for notifications and editing tickets. Additionally, some users experience difficulties with ticket descriptions not appearing on reports and the cumbersome process of handling tickets.

Patch management

45% Positive

31% Neutral

24% Negative

Atera’s patch management performance has some issues that can complicate the process, according to users, such as delayed updates and a clunky interface. However, users generally appreciate the functionality, which helps reduce system downtime and improve IT operations. They find the scheduling and automation features particularly useful, although some desire more advanced control options for better precision.

Atera User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.5

Functionality

4.3

Ganapathi G H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Patch management and cyber security

I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex

Cons:

device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature

Reasons for switching to Atera

there was no support for Ubuntu end point at that time

Tom S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Affordable price, generally a reliable platform

A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer.

Cons:

Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads.

Reasons for switching to Atera

Cost - Atera offers a good set of features for a reasonable price

Vendor Response

Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera!

Replied August 2025

Verified

Reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2025

Good but expensive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software

Cons:

Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software

John k.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Atera allows remote connection (and doesn't blow up immediately)

Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either.

Cons:

The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done.

Reasons for switching to Atera

It is slower to reach ROI and did not fulfil my needs.

Tonia B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Atera Review

Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most is how easy this product is to use. It is ready to import your data right out of the box.

Cons:

When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload.

Reasons for choosing Atera

We chose Atera over other products because it offered what we were looking for in one software.

Reasons for switching to Atera

We made the switch from LanSweeper to Atera for better support and ease of use.

Ruben R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Ayer’s & Post Oak Tech

Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult.

Cons:

Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high.

Reasons for choosing Atera

Entry pricing for IT support startups/new businesses

Sarah M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed January 2025

Cloud management and remote access to gadgets simplified.

It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them making the time to spend minimal.

Cons:

It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task.

Reasons for switching to Atera

We found Atera to have the best monitoring features compared to other products and it's simple and easy to use in comparative.

Cade J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Best RMM for The Money

I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Cons:

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Reasons for choosing Atera

Per tech pricing, way better support, not bought out by a huge company.

Raymond M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed August 2024

Atera Automated Patch management and Copilot has improved our efficiency and productivity

I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Cons:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Reasons for switching to Atera

The pricing from atera was an eye catch bundled with the 24 hour support that response in less than 5 second at any given time

Alison K.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

Atera is good enough for what I pay I guess.

Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard.

Cons:

What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user.

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Atera FAQs

What is Atera used for?
Atera is used for managing devices, regularly updating software, managing IT infrastructures, running automated security scans, and efficiently supporting users at scale with help desk ticketing. Businesses use Atera to monitor server health and uptime, resolving issues without the need for on-site visits or large IT teams. IT teams can quickly identify problems, execute solutions, and report on real-time diagnostics.
What can Atera track?
Atera can track various network activities, infrastructure health, and network performance. The remote monitoring and management capabilities allow users to monitor any in-network device for unusual behavior, set up specific alert thresholds, and see specific reports and audits in areas like system health and system inventory. Plus, Atera allows IT workers to access employee devices for troubleshooting remotely.
Does Atera monitor employee activity?
Yes, Atera can monitor employee activity with real-time insights and reports. RMM allows Atera to monitor device usage, manage assets, and ensure compliance from a single platform. Atera also monitors network activity and system performance, which helps improve cybersecurity posture and keep IT teams proactively informed of any issues or red flags.
Is Atera any good?
Yes, Atera appears in multiple top software guides from Software Advice, including IT management, remote support, and help desk. Verified reviewers give it an overall 4.6-star rating (out of 5), as well as 4.5 stars specifically for ease of use and value for money.