BeyondTrust Remote Support 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BeyondTrust Remote Support

4.6

(2009)

Pricing

Starting at $1,995.00 per month

About BeyondTrust Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.

BeyondTrust Remote Support Screenshots

BeyondTrust Remote Support Pricing and Plans

Starting price: $1,995.00 per month

Free Trial

Free Version

Basic

$1,995.00

per month

No plan information available

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BeyondTrust Remote Support Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of BeyondTrust Remote Support
Access Management
Activity Tracking
Annotations
API
Audit Trail
Authentication
Chat/Messaging
Compliance Management
Credential Management
Customizable Branding
File Sharing
File Transfer
Knowledge Base Management
Least Privilege
Password Management
Real-Time Chat
Remote Access/Control
Remote Monitoring & Management
Role-Based Permissions
Screen Sharing
Secure Data Storage
Session Recording
Session Transfer
Surveys & Feedback
Third-Party Integrations
Ticket Management
Troubleshooting
Two-Factor Authentication
Unattended Access
User Management
User Session Management

BeyondTrust Remote Support Integrations

Intelligent Service Management

Agiloft

JIRA Service Management

Autotask PSA

Freshservice

Salesforce Sales Cloud

See all 13 integrations

BeyondTrust Remote Support User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.5

Functionality

4.5

Chris S.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

review

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 4

Pros:

easy to use for end user who are not tech savvy

Cons:

licensing can be pricey and need users within our team to log off

Jonathan J.

Verified reviewer

Higher Education

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed May 2024

BeyondTrust - The last remote support tool you will buy.

We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

Cons:

I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.

Reasons for choosing BeyondTrust Remote Support

Functionally it was a far more superior product than anything we found.

Ashwin A.

Verified reviewer

Information Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Good tool to remote in and for troubleshooting

Ratings Breakdown

Ease of use

Functionality

Pros:

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

Cons:

Nothing much to point in. Looks works well.

Verified

Reviewer

Retail

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Extensive feature set that just works

Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time.

Cons:

It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment.

Reasons for choosing BeyondTrust Remote Support

Security and ease of use in deploying with an MDM solution.

Reasons for switching to BeyondTrust Remote Support

TeamViewer was a consumer product, with not the best privacy and security history when we found Remote Support.

Verified

Reviewer

Research

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2021

Remote support is one of the best remote desktop app

remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software

Cons:

what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy

Reasons for switching to BeyondTrust Remote Support

TeamViewer is getting old and i tried remote support and better from my opinion

MIGUEL M.

Verified reviewer

Industrial Automation

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2020

Good and secure software for online remote support to other users.

Definitely doing online support in a secure way is important among many companies, specially that remote work is increasing.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is a light application, that offers a lot of functionality to do online remote support, including taking control over the other computer, transferring files, etc.

Cons:

It would be great if audio transmission was also possible, doing supports while using the audio computer would be a great addition (at least the version I was using did not have this functionality, maybe newer versions have it).

Reasons for switching to BeyondTrust Remote Support

There were some security concerns with Team viewer back in the day.

Jennifer H.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used other for less than 6 months

Review source

Reviewed February 2021

Bomgar

My overall experience was great with it.i didn't have any issues while using this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers.

Cons:

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reasons for choosing BeyondTrust Remote Support

We heard great things about this software I had to drop out by my second semester unfortunately so I'm not sure which software they decided to go with.

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used daily for free trial

Review source

Reviewed March 2020

Great remote tool

I was amazing for what it was doing for us. I wished we would have kept it but it was not adopted so it is gone now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that one you have the agent on the machine and it is hooked to to the internet you can use the tool to remote on to the system at will. No user interaction is need as long as you have to correct access.

Cons:

I really did not run in to any issues in the short time we had the the remote tool. I have noting bad to say about it.

Reasons for switching to BeyondTrust Remote Support

We need something more focused on true remote assistance. We still have Zoho in house for ticketing system and other things.

Richard M.

Verified reviewer

Printing

51-200 employees

Used other for less than 6 months

Review source

Reviewed April 2020

It's the BOM(b)gar

Super-secure remote support in a world full of evil hackers and clueless users. Highly recommend. It's the best for a reason.

Ratings Breakdown

Ease of use

Functionality

Pros:

Best remote login software ever. I never thought LogMeIn Rescue would be conquered, but this one takes the cake (mainly because it's so integrated that I don't have to spend 15 minutes trying to get non-tech savvy users to access LogMeIn and input the code

Cons:

No cons! Great for file transfer, remote access, break/fix, and all your other IT needs helping remote users

Reasons for switching to BeyondTrust Remote Support

Better and more secure! Easier for non-tech users to use!

Verified

Reviewer

Retail

10000+ employees

Used monthly for less than 6 months

Review source

Reviewed May 2021

Amazing but Expensive

Providing remote support to clients and vendors when onsite access is unavailable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and easy to adapt to it. It has great features that allows you to do everything in one place. Two factor authentication and remote desk top support are great.

Cons:

Chat section lacking, difficult to configure and also time consuming, price is very high. Creating the remote session key can get a bit buggy,

Reasons for switching to BeyondTrust Remote Support

VNC was / is discontinued and had limited features.

Showing 1 - 10 of 2009 Reviews

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