GLPI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

GLPI

4.5

(41)

Pricing

Starting at €19.00 per month

About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

GLPI Screenshots

GLPI Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

GLPI Network Cloud

€19.00

flat rate, per month

Plan includes:

Backups
Community Plugins
GLPI Network Plugins
Server Maintainance
Unlimited End Users
Unlimited IT Assets
Unlimited Support L.3
Updates

On-premises Basic

€100.00

flat rate, per month

Plan includes:

+ 2 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Unlimited End Users
Unlimited Support L.3
Up to 10 IT Agents
Up to 500 IT Assets

On-premise Standard

€300.00

flat rate, per month

Plan includes:

+ 8 Hours Remote Technical Assistance From Teclib
Community Plugins
GLPI Network Plugins
Standard Plugins
Unlimited End Users
Unlimited L.3 Support
Up to 5000 IT Assets
Up to 50 IT Agents

On-premises Advanced

Pricing available upon request

Plan includes:

+ 20 Hours Remote Technical Assistance From Teclib
Commuity Plugins
GLPI Network Plugins
More Than 5001 IT Assets
More Than 51 IT Agents
Provides GLPI Network as a Package (for Debian/ RHEL/ Fedora/ Centos
Unlimited End Users
Unlimited Support L.3

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GLPI Features

Popular features found in IT Asset Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
More features of GLPI
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Change Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Data Visualization
Incident Management
Inventory Management
Inventory Tracking
IT Asset Tracking
Knowledge Base Management
Monitoring
Problem Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Tracking
Task Management
Third-Party Integrations
Ticket Management
User Management

GLPI User Reviews

Overall Rating

4.5

Ratings Breakdown

54%

44%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.1

Functionality

4.3

Aung Htun O.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Why recommend to GLPI than other opensource ITSM software

GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that.

Cons:

Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs

Reasons for switching to GLPI

More powerful and rich of functions and there is no too limitation on unpaid version

Verified

Reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

GLPI as a daily-use product

It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues.

Cons:

The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive.

Reasons for choosing GLPI

GLPI was a much cheaper solution in terms of maintenance and purchase, and the features in other solutions did not convince me to buy them.

Mairina V.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Manage your requests, problems, incidents and projects from a Global platform!

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of network operations and administration of IT services.

Cons:

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

bruno c.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

glpi a must have tool

managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free.

Cons:

If you want to customize the UI it is import to modify php files and understand the glpi DB structure

Reasons for switching to GLPI

price and much more features available with glpi (for example the cmdb)

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

GLPI is an open source ITSM

For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

After other ITSM tools, GLPI was not very hard to configure and deploy.

Cons:

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.

Reasons for choosing GLPI

We choose GLPI because another company in the group used it and we wanted to try it.

Reasons for switching to GLPI

Spiceworks couldn't fit with our growing process, with more than 200 assets it becase useless.

Ronald M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Good open source service management platform

Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Cons:

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

Reasons for switching to GLPI

Jira is a free platform that can be configurated to work simmilar to GLPI.

Raju s.

Verified reviewer

Computer & Network Security

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

One application for all IT Solutions

We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Cons:

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.

Reasons for choosing GLPI

It was cost effective and less training required for working on to it. It does the job which it was procured to do.

Tom R.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

GLPI is a gem for network inventory and order management once you get past a difficult installation.

Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins.

Cons:

Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals.

Lew N.

Verified reviewer

Farming

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

GLPi - Solves Asset Management at a Low Cost

We have been using this system since 2022 and it has made asset tracking, ticketing and even human resources (employee account information) management very simple. For the minimum cost for licensing an open source product, it is well worth the money.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source.

Cons:

It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do.

Karsten F.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2024

perfect combination of asset and service management

I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GLPIs combination of asset management and service management makes it unique and extremely useful. GLPI can be used to fully record and manage a company's entire IT. It is also open source and therefore the price starts from exactly $0 / €0 ... The prices for support and the cloud solution are very moderate and the support quality is very good.

Cons:

Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory. For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems. But it is becoming increasingly important to keep an overview of this.

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