RMS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RMS

4.4

(412)

Pricing

Pricing available upon request

About RMS

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV parks, and marinas to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success.

RMS Screenshots

RMS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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RMS Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of RMS
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Attendance Management
Attendance Tracking
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Boat Maintenance
Booking Notes
Built-in Accounting
Calendar Sync
Campaign Management
Catering Management
Channel Analytics
Channel Management
Class Scheduling
Client Portal
Commission Management
Communication Management
Compliance Management
Contact Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Marketing
Email Templates
Employee Management
Event Calendar
Event Management
Event Scheduling
Extended Stay
Facility Management
Faculty/Staff Management
Financial Analysis
Financial Management
For Campgrounds
Forms Management
For Summer Camps
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Geographic Maps
Guest Check-in/Check-out
Guest Communications
Guest Experience Management
Historical Reporting
Housekeeping Management
Inventory Control
Inventory Tracking
Invoice Management
Lead Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marina Management
Maritime Crew Management
Marketing Automation
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Currency
Multi-Language
Multi-Location
Multi-Property
Online Booking
Online Forms
Online Payments
Online Registration
Online Reservations
Opportunity Management
Owner Statements
Parent Portal
Partner Management
Partner Portal
Payment Processing
Performance Metrics
Permit Management
Point of Sale (POS)
Price/Margin Management
Property Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Updates
Registration Management
Reminders
Rental Management
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Reviews Management
Room Booking
Room Inventory
Sales Reports
Search/Filter
Self Service Portal
Single Property
Site Maps
Site Reservation Management
SMS Messaging
Social Media Integration
Spa/Activity Management
Storage Management
Task Management
Template Management
Third Party Booking
Third-Party Integrations
Transaction History
User Management
Utility Billing
Website Integration
Work Order Management

RMS Integrations

Stripe

PayPal Enterprise Payments

QuickBooks Online

MYOB Business

Xero

RMS User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

30%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.5

Functionality

4.3

Ronyce G.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Happy Motel

Excellent and great customer support. Always happy to help you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the program is booking chart

Cons:

Don’t know how to use it all but I just call online and they are always happy to help

Sunny S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Excellent product with even better Customer Support.

As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Cons:

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

Reasons for choosing RMS

Familiarity, ease of use and for training new staff, as well as price.

Reasons for switching to RMS

Better product by far. The PMS works with Accommodation as well as F & B. Please note that we switched from Choice Advantage, the Choice Hotels proprietary system (even though that was free with our franchise fees). This website, Software Advice, does not show that system as an option in the field above so I have selected a company at random!!

DeAnne A.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

rms cloud

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Previously 5

Pros:

Ease of booking and pulling relevant reports

Cons:

Overwhelming amount features that are sometimes difficult to implement

Kerry J.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Gets the job done

Overall fairly easy to get your head around for the basics. Good over view of availability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

Cons:

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

Reasons for choosing RMS

It was already established here

Reasons for switching to RMS

I used that one with my company in New Zealand.

Debbie J.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

great features, cumbersome to use, set up is a nightmare

As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Reasons for choosing RMS

We permitted our manager-in-training to make the decision. Never again.

Reasons for switching to RMS

Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

Vendor Response

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Replied April 2021

Baris G.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2020

My favourite channel manager is present in RMS Cloud

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Reasons for choosing RMS

RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.

Reasons for switching to RMS

RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.

Vendor Response

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Replied December 2020

Kimberly F.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Once they have you...

Overall it is useful. it does not deliver as promised

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features that were promised but never attained.

Cons:

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

Reasons for choosing RMS

It promised more but never delivered. We been told for years thing would be upgraded or added but have not been able to with within our requirements. I feel because we are small we do not get the customer service that a larger or multi property campground would get.

Reasons for switching to RMS

We were looking for the ability to have an interactive map but do to our pricing it does not work. Neither has the online booking calendar.

Grant H.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Unreliable system prone to crashing

Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

online booking functionality worked okay.

Cons:

system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction

Reasons for choosing RMS

RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years.

Reasons for switching to RMS

Switched programs to begin taking bookings online

Josh R.

Verified reviewer

Hospitality

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed August 2019

WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Reasons for switching to RMS

Because Campworks looked and operated like a Windows 98 program. It was horrible and was not user-friendly at all. We hated it! The support was bad as well.

Vendor Response

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Replied September 2019

Sunil K.

Verified reviewer

Food & Beverages

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2024

Good software