RoomKeyPMS 2026: Benefits, Features & Pricing

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Wondering if RoomKeyPMS is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RoomKeyPMS

4.4

(89)

Pricing

Pricing available upon request

About RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.

RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system.

RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.

RoomKeyPMS Screenshots

RoomKeyPMS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Small Hotel

Pricing available upon request

Plan includes:

Cloud-Based
Customized Reports
Digital Key Creation
Email Support
Emergency Phone Support
Front-Office Operation
ID Identification
Knowledge Base
Mobile Check-in and Out
No Gateway Fee

Midsize Hotel

Pricing available upon request

Plan includes:

400+ Channels
Ad Campaigns
Automated Emails
Bill Creation
Chargeback Portal
Cloud-Based
Credit Card Processing
Customized Reports
Digital Key Creation
Email Marketing

Large & Chain Hotel

Pricing available upon request

Plan includes:

400+ Channels
Ad Campaigns
AI-Based Management
Automated Emails
Bill Creation
Chargeback Portal
Cloud-Based
Credit Card Processing
Customized Reports
Dedicated Support Manager

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RoomKeyPMS Features

Features of RoomKeyPMS
Activity Dashboard
API
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
Calendar Management
Catering Management
Channel Management
Credit Card Processing
CRM
Customer Database
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Employee Management
Extended Stay
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Ratings/Reviews
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management
Task Management
Third-Party Integrations
User Management

RoomKeyPMS Integrations

QuickBooks Online Advanced

MYOB Business

Revinate

Heartland Payments+

HelloShift

M3 Accounting Core

See all 15 integrations

RoomKeyPMS User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

28%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.6

Functionality

4.3

Joseph M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons:

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Reasons for choosing RoomKeyPMS

RoomKey has all the capacity of Opera without the costs or hassles.

Mauricio R.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

The Best PMS system out there!

EXCEPTIONAL! I couldn't recommend it more!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me.

Cons:

Nothing, I utilize every feature it has and have found no downside to any of it.

Reasons for choosing RoomKeyPMS

Better product for my Hotels needs. Easy to use.

Vendor Response

Thank you for the wonderful words on your experience with RoomKeyPMS. We continually strive to regularly keep our software up to date to continue to add value for our customers. We appreciate your recommendations!

Replied June 2024

Corey S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Service Has improved greatly! Thanks

Overall very satisfied, and pleased that they seem to be getting better!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move!

Cons:

Some user features can be improved, ie rate wizard, and multiple group reservations.

Reasons for choosing RoomKeyPMS

Vendor Response

Thank you very much for your feedback! I am pleased to hear that your experience with service has greatly improved. We are happy to ensure you have the support you need when you need it!

Replied April 2023

Andrea S.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Very User friendly for entry level staff

roomkey is a very simple system in the way it functions is great for staff to learn on , as its uncomplicated. As a manager there could be upgrades done to their rate wizard on how rates are entered and the functionality of it, as well as some reports that are not available and some functions that are also not available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is where i give the highest pro! very easy to learn and very easy to find your way around the system. can be integrated with some extranets. credit card processor also can be integrated

Cons:

is lacking in some areas such as reports, group reports and conformations. also unable to send travel agents conformations with total present if set to hide rate on registration card from guest. sometimes there is glitches which results in credit cards being pre authorized at check in but does not show in roomkey that it has been done.

Reasons for choosing RoomKeyPMS

We chose roomkey over this product because, our housekeepers did not require to have cell phones or ipads on them to complete there room status updates, that it would be done by our ip phones in our rooms as it has always been done.

Reasons for switching to RoomKeyPMS

Customer support service was very poor, unable to get a hold of someone on the same day issues happened. when we did speak to someone the person would not have the knowledge to fix the problem. We would spend 4-6 hours on the phone at the time.

Cattrina A.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Customer Support

My overall experience with RoomkeyPMS had been very positive. Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP. I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is very user friendly for Hotel Reservations. The program is easy to use and adaptable.

Cons:

Too many Clicks. Every time you make a change you have to click a certain box. Make another change, click again.

Reasons for switching to RoomKeyPMS

Five Star was a very costly and difficult program. The customer service was lacking as well.

Vendor Response

Thank you for your feedback! We are pleased to hear your overall experience with RoomKeyPMS has been positive!

Replied April 2023

Natashia G.

Verified reviewer

Hospitality

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2021

Great For Large Companies

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

Cons:

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

Reasons for choosing RoomKeyPMS

Not sure, previous manager made the switch, he has now left us unfortunately. He apparently knew the program better.

Reasons for switching to RoomKeyPMS

The previous Manager made the switch to a program he understood.

Vendor Response

Thank you for your positive review and feedback.

Replied February 2021

Ken F.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Small property less than 50 rooms

Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to opperate like the larger propertys

Cons:

Would like to have larger check off boxes

Reasons for switching to RoomKeyPMS

Cost of ease of operating. Why fool with success.

Vendor Response

Thank you for providing your feedback and we are always happy to help support you and your team!

Replied December 2022

Lynden M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Exactly what I needed for a smaller operation.

Very good! Support personnel are always very quick to respond and extremely helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When taking over a resort that had no PMS, I looked at quite a few different options. RoomKey fit us perfectly and I really liked the 'user-pay' model which helps a smaller operation with their cash flows. It is relatively easy to set up, quite intuitive and easy to learn by my new employees. Like most systems, it has far more options than we would ever use, but they are there if you need them.

Cons:

I find the reports portion quite cumbersome.

Vendor Response

We are pleased to hear that RoomKeyPMS has been a great solution for your property. We appreciate your feedback on the reports module and are happy to hear your experience with our support team!

Replied October 2024

Sandra W.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Customer Service Outstanding!

We have had RoomKey for over 4 years and my experience has been wonderful. There is so much to learn and when I have a problem, customer service is there to help.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The Customer Service is OUTSTANDING!!! Especially [sensitive content hidden]. The program is very user friendly. I like the monthly classes teaching/showing different aspects of the program.

Cons:

There is nothing at all that I do not like

Vendor Response

Thank you for your kind words! We are pleased to hear that you have had a positive experience with customer service and the ongoing educational opportunities from our training team!

Replied September 2024

Laurie H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

A+ Service and Support

Just amazing! Tech support is A+ and the rest of the team is just as amazing, as you can tell, I love RoomKey PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love everything about RoomKey!!!! Tech support team is amazing!! They are always knowledgeable and talk/walk me through every issue I have had. I highly recommend RoomKey PMS

Cons:

Haven't found one con in the 4 plus year I have worked with RoomKey PMS

Vendor Response

Thank you for your feedback and appreciate your recommendation for potential RoomKeyPMS customers!

Replied September 2024

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