Qfiniti 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Qfiniti

4.5

(2)

Pricing

Pricing available upon request

About Qfiniti

Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and more on a centralized platform. It allows team members to set up screen recording, create online evaluations, manage speech analytics, and handle agent guidance, among other processes.

Qfiniti Screenshots

Qfiniti Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Qfiniti Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Qfiniti
Automatic Call Distribution
Call Center Management
Compliance Management
Computer Telephony Integration
Customer Experience Management
Employee Coaching Tools
Employee Database
Employee Scheduling
For Call Centers
Labor Forecasting
Monitoring
Performance Management
Performance Metrics
Quality Management
Screen Recording
Time & Attendance
Workforce Management

Qfiniti User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.5

Have you used Qfiniti and would like to share your experience with others?

Verified

Reviewer

Computer Hardware

10000+ employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Great for Call Center audit

Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.

Cons:

The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.

Verified

Reviewer

Computer Hardware

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Good to record calls