Autotask PSA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Autotask PSA

4.2

(155)

Pricing

Pricing available upon request

About Autotask PSA

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting.

Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.

Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.

Autotask PSA Screenshots

Autotask PSA Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Ultimate

Pricing available upon request

Plan includes:

Service Desk & Ticket Management
Email to Ticket Processing
Time & Expense Tracking
Service Level Agreement Management
Project Management
Outsource Management
Change Management
Client Access Portal
Co-managed Licenses
Company & Contact Management

Premium

Pricing available upon request

No plan information available

ITSM

Pricing available upon request

Plan includes:

Service Desk & Ticket Management
Email to Ticket Processing
Time & Expense Tracking
Service Level Agreement Management
Project Management
Change Management
Client Access Portal
Company & Contact Management
Asset Management
Exchange / Microsoft 365 Contact & Calendar Sync

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Autotask PSA Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of Autotask PSA
Accounting
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Trail
Backup and Recovery
Billable Items Tracking
Billing & Invoicing
Calendar Management
Change Management
Client Management
Client Portal
Collaboration Tools
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
CRM
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Expense Tracking
Financial Management
Inventory Management
Invoice Management
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
Mobile Access
Performance Metrics
Prioritization
Problem Management
Procurement Management
Projections
Project Management
Project Time Tracking
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Monitoring & Management
Reporting & Statistics
Scheduling
Self Service Portal
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Vendor Management
Workflow Management

Autotask PSA Integrations

Datto RMM

Integration rated 4.6 from 20 reviews

IT Glue

Integration rated 4.4 from 18 reviews

Datto Workplace

NinjaOne

Passportal

BrightGauge

See all 30 integrations

Autotask PSA User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

36%

14%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

4.1

Functionality

4.2

Ravi B.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Still a good product post acquisition

Autotask is great, billing processes and automation are top notch, it is a very mature platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

Cons:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Reasons for choosing Autotask PSA

The new york based sales team at connectwise were really not nice people, the product looked dated, workflows were dated, but it mostly came down to the connectwise folks being caught in lies on the sales call.

Reasons for switching to Autotask PSA

Wanted a mature product with more features

Jacques J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Autotask PSA – The Gold Standard for MSPs

Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow

Cons:

Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform.

Reasons for choosing Autotask PSA

Atera, was great on RMM. But that was about it. Halo PSA was to expensive for a new busines start up and felt overly complex.

Dan G.

Verified reviewer

Computer Networking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Autotask does a lot of things. Many really well.

Previously 5

Overall, this is a great system for managing a busy tech company, and I recommend it for anyone who bills based on time spent with clients.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 4

Functionality

Pros:

I manage my clients and my team through the PSA. Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue.

Cons:

The "Site Configuration" and basic details of each site could be a lot better organized. Right now, if you want to store a bunch of passwords or configuration details of any one site, it can be cumbersome and difficult to find what you need. Similarly, attached pictures or other attachments for the clients can be tough to find.

Schyler J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Autotask PSA

We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities.

Cons:

It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard.

Reasons for switching to Autotask PSA

Peers were using Autotask and suggested it because it was more robust and integrated with AEM which we also switched to.

Randy G.

Verified reviewer

Banking

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

A great PSA product with a steep learning curve and difficult setup.

The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier.

Cons:

Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support.

Reasons for choosing Autotask PSA

The integration with DattoRMM and Datto BCDR.

Reasons for switching to Autotask PSA

Bluefolders lack of options or innovation. Bluefolder still hasn't implemented 2FA yet.

Alex B.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2025

Great platform, always dependable.

Excellent. I am a reseller and a consultant for PSA services and Autotask has always been my primary product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, comprehensive and functional. Autotas PSA consistently delivers results by provides a fully featured platform for all aspects of an MSP business.

Cons:

Not enough workflow conditions means that more creative solutions need to be identified and implemented.

Reasons for choosing Autotask PSA

Price, history, experience, good roadmap and support

David M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed December 2025

Good product

It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy.

Cons:

Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited.

Reasons for choosing Autotask PSA

Intergration with Barracuda RMM which was the RMM we were using at the time.

Shawn S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

AutoTask PSA

We moved from BMS to Autotask and don't regret the decision. Really reduced the amount of time spent on the billing side. We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA that will allow us to grow the business without being limited by the PSA.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scalable, robust, and lots of built in integrations to streamline billing. Built in contracts and exclusions help track technician ticket times easier.

Cons:

Time consuming to implement. All of the features can seem overwhelming at first. The onboarding fees are little on the expensive side, but that is typical Kaseya practices.

Reasons for switching to Autotask PSA

BMS wasn't as scalable or mature as Autotask.

Joel B.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Best PSA Out There

We've tried other PSA software solutions over the years in an effort to see if there is something better out there. We have yet to find another solution that meets all of our needs and requirements as well as Autotask does.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Autotask for years. Our business relies on the software every moment of everyday. The PSA has only gone down once or twice over years and it was resolved quickly when it did go down.

Cons:

Updates, while getting new features is great, it has been our experience when Autotask pushes out new updates things break, could break workflow and/or widgets.

Reasons for switching to Autotask PSA

With Connectwise we would have to adjust our business workflow to make Connectwise work and we were not willing to do that.

Simon J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

A Powerful All-in-One PSA for Streamlined IT Operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing. Its integration with RMM tools and customizable workflows make it ideal for MSPs.

Cons:

The interface can feel outdated and clunky, and some customizations require too many steps. Reporting, while powerful, has a learning curve.

Reasons for switching to Autotask PSA

Since OTRS no longer provided security updates for version 5, it became necessary to implement a new solution to ensure continued system security and stability.

Showing 1 - 10 of 155 Reviews

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