Autotask PSA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Autotask PSA

4.2

(155)

Pricing

Pricing available upon request

About Autotask PSA

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting.

Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets.

Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone.

Autotask PSA Screenshots

Autotask PSA Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Ultimate

Pricing available upon request

Plan includes:

Service Desk & Ticket Management
Email to Ticket Processing
Time & Expense Tracking
Service Level Agreement Management
Project Management
Outsource Management
Change Management
Client Access Portal
Co-managed Licenses
Company & Contact Management

Premium

Pricing available upon request

No plan information available

ITSM

Pricing available upon request

Plan includes:

Service Desk & Ticket Management
Email to Ticket Processing
Time & Expense Tracking
Service Level Agreement Management
Project Management
Change Management
Client Access Portal
Company & Contact Management
Asset Management
Exchange / Microsoft 365 Contact & Calendar Sync

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Autotask PSA Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of Autotask PSA
Accounting
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Trail
Backup and Recovery
Billable Items Tracking
Billing & Invoicing
Calendar Management
Change Management
Client Management
Client Portal
Collaboration Tools
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
CRM
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Expense Tracking
Financial Management
Inventory Management
Invoice Management
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Performance Metrics
Prioritization
Problem Management
Procurement Management
Projections
Project Management
Project Time Tracking
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Monitoring & Management
Reporting & Statistics
Resource Management
Scheduling
Self Service Portal
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Vendor Management
Workflow Management

Autotask PSA Integrations

Datto RMM

Integration rated 4.6 from 20 reviews

IT Glue

Integration rated 4.4 from 18 reviews

Datto Workplace

NinjaOne

Passportal

BrightGauge

See all 30 integrations

Autotask PSA User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

36%

14%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

4.1

Functionality

4.2

Kavindu Githsara K.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

The Inside Scoop on Autotask PSA

While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

Cons:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Monica W.

Verified reviewer

Banking

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

Project Manager III

We're working to finalize configuration and data load in prep for launch. I've found it easy to learn and (mostly) use so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use in most modules. Easy to access data and features. Easy to upload and extract data. Easy to develop and generate reports.

Cons:

The Project/ Tasks functionality feels constrained. I think that it's the UI. I'm used to using MS Project which is much more WYSIWYG.

Reasons for switching to Autotask PSA

Cost and ease-of-use for our company and our customers.

Dan G.

Verified reviewer

Computer Networking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Autotask does a lot of things. Many really well.

Previously 5

Overall, this is a great system for managing a busy tech company, and I recommend it for anyone who bills based on time spent with clients.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 4

Functionality

Pros:

I manage my clients and my team through the PSA. Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue.

Cons:

The "Site Configuration" and basic details of each site could be a lot better organized. Right now, if you want to store a bunch of passwords or configuration details of any one site, it can be cumbersome and difficult to find what you need. Similarly, attached pictures or other attachments for the clients can be tough to find.

Denuka R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed December 2025

A Reliable and Well-Integrated PSA for MSPs

My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment.

Cons:

What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself.

Joshua O.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Best IT Service management app I have ever used

My experience with Autotask was nothing short of fantastic, and I really enjoyed using it. I'm not sure why management decided to switch to ServiceNow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is one of the best IT service management I have used so far, very easy to use.

Cons:

Extremely easy to use, its navigation is simple and user interface is also easy to understand. You don't need any formal training to start using AUTOTASK

Reasons for switching to Autotask PSA

The Auto task was easier to use, and its customization aligns well with our business structure.

Bruce R.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Autotask PSA is an ERP for MSPs

Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.

Cons:

In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.

Reasons for switching to Autotask PSA

Connectwise support was not great, there were unexplained outages and we felt product updates were lacking.

Isabelle M.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

One stop shop for your business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices.

Cons:

It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them.

Brittany P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Autotask PSA is an Awesome Application!

I have used multiple PSA resources and this is by far my favorite. It's easy to navigate and teach to a new hirte/user. Adding Client and Contact details are a breeze and the integration with IT Glue is very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Autotask integrates seamlessly with all other resources my team uses.

Cons:

I would say its appearance... But it just got an amazing face lift last week and now there are none!

Brandon J.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Technician Friendly Ticketting system

Very straightforward with ticket progress Everything was in the place you would expect it to be. Didn't feel like I had to jump through hoops to document or create a new ticket.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of creating tickets and flowing through the process. Ability to attach files and attach multiple contacts to the ticket

Cons:

None that stood out. I have used several ticketing systems over the years and I found this one to be the most friendly.

Koos S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Autotask, can't think of an IT world without it!

Great! It's flexible, gives the needed insights, also has a lot of integration options. Our technicians can easily write time, and we can manage / serve our customers to the best we can!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great CRM, all we need for our technicians, nice overview, you can build almost anything. We are senior Autotask users and very happy to have bought in the past!

Cons:

Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past. It's now a way better product!

Showing 1 - 10 of 155 Reviews

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