PagerDuty 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PagerDuty

4.6

(219)

Pricing

Starting at $10.00 per month

About PagerDuty

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.

Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.

PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.

PagerDuty Screenshots

PagerDuty Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per feature, per month

No plan information available

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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

PagerDuty Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of PagerDuty
Access Controls/Permissions
Alerts/Escalation
API
CPU Monitoring
Dashboard
Data Aggregation
Data Storage Management
Email Alerts
Email Management
Event Logs
Incident Management
Incident Reporting
Inventory Management
Issue Management
Issue Tracking
IT Monitoring
IT Reporting
Knowledge Base Management
Mail Server Monitoring
Maintenance Scheduling
Mobile Alerts
Monitoring
Prioritization
Project Management
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting & Statistics
Role-Based Permissions
Root Cause Analysis
Scheduling
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Task Management
Third-Party Integrations

PagerDuty Integrations

Google Workspace

Freshservice

Incapsula

Kayako

WhatsUp Gold

Integrate.io

See all 37 integrations

PagerDuty User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

31%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.4

Functionality

4.4

Brian B.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Top tier alerting system

Ratings Breakdown

Ease of use

Functionality

Pros:

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Cons:

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Verified

Reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Pageduty as a on call user

Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am

Cons:

It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications

Reasons for choosing PagerDuty

i didnt, we migrated from pagerdutyy to añternative

Verified

Reviewer

Construction

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed January 2026

Great Alerting Tool

It has been a positive experience. It is a good product and service, and it has helped us out quite a bit.

Ratings Breakdown

Ease of use

Functionality

Pros:

PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention.

Cons:

Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue.

Ally M.

Verified reviewer

Financial Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2025

Fine. Not great.

Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night.

Cons:

Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! It was maddening. We eventually figured it out.

Vendor Response

Hi Ally – Thank you for taking the time to share your experience, and for being a PagerDuty customer. We’re glad to hear the platform is helping your team receive timely alerts, even during off-hours, and that features like custom push notifications are making a meaningful difference. We also appreciate your candid feedback on the user experience. You may be happy to know that we have several UX improvements in development, specifically aimed at simplifying on-call setup, scheduling, and team management. These updates are scheduled to roll out by the end of this year, and we’re confident they’ll help address some of the pain points you mentioned. Thank you again for your honest feedback. It plays an important role in helping us improve the product for all users.

Replied July 2025

Verified

Reviewer

Information Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2025

PagerDuty will alert your team to issues

I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed.

Cons:

Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings.

Reasons for switching to PagerDuty

Management told me to switch from OpsGenie to PD.

Colin B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed April 2025

The premium notification / alert provider that you can rely on

I like the tool, I can rely on it to inform me when there's a problem.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Reliability. You can always be assured to be alerted when something bad happens with your infrastructure.

Cons:

It's a premium solution, best in class. And that comes with a higher price point.

Reasons for choosing PagerDuty

It was the market leader at the time, went for PagerDuty due to it's familarity.

Vendor Response

Thank you for taking the time to share your experience with PagerDuty on Capterra. We’re thrilled to hear that you’ve found our platform reliable and that it plays a critical role in helping you stay informed when issues arise. Your trust in PagerDuty over multiple years means a great deal to us. We also appreciate your feedback about pricing and have shared it with our team. Thanks again for your thoughtful review and for choosing PagerDuty.

Replied April 2025

Tom E.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Helps me sleep at night

PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Cons:

Nothing really. The pricing is fair, the reliability is flawless.

Reasons for choosing PagerDuty

PagerDuty is the defacto solution for application alerts. We know the product will do what we need it to do.

Verified

Reviewer

Financial Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2019

PagerDuty make it feel more like a pleasure than a Duty

Surprisingly easy to setup rotating schedules, schedule maintenance window exceptions, and have alerts triggered from many sources including email. No one on call can say they didn't hear their phone anymore.. you will be phones, emailed and SMS messaged.. and it will loop until you (or someone else on rotation) knowledges the issue.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to setup. Trigger alerts via emails. Good interface. Integrates easily with MS Teams. Rotating schedules for multiple team members. Easy to make schedule exceptions. Easy to acknowledge alerts via email, phone, app or SMS.

Cons:

I can't really think of any Cons. I really enjoyed getting this setup and benefiting from the easy alerts.

Reasons for choosing PagerDuty

Easier and more intuitive to configure. However - now that we have JIRA - I may have selected OpsGenie just for the 'all in one' type features.

Guillermo B.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

pager duty a complement tool for your main monitoring tool

Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The real time alerting is a featuring that I require especially the push notifications and the SMS and calls

Cons:

That require to install a client in my mobile that use a lot of battery but that won't be a issue in general

Mahatma A.

Verified reviewer

Construction