PeopleMatter is a cloud-based talent and workforce management solution built for restaurants, hospitality, retail and service-industry companies. The solution enables businesses to manage critical aspects of the employee lifecycle by ensuring compliance in hiring, consistency of training and accuracy in scheduling.

PeopleMatter helps in automating manual processes and consolidating talent and workforce management processes in a single system. The integrated suite comprises of three main modules—PeopleMatter HIRE, LEARN and SCHEDULE. PeopleMatter HIRE automates recruiting, applicant tracking, employment screening and onboarding processes in one centralized software system. Integration with major job boards and social media networks, coupled with a mobile-friendly job application system helps recruiters attract more candidates from multiple sources.

PeopleMatter LEARN is a learning management system that allows companies to create training courses, assign content to employees and track progress and comprehension. PeopleMatter SCHEDULE optimizes employee scheduling by allowing managers to control labor costs, while creating schedules that are compliant with labor laws, company policies and employee preferences.

As a web-based solution with scalable architecture, PeopleMatter can be used by single-location proprietors to enterprise-level franchises.



35 Reviews of PeopleMatter

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 35 reviews

November 2018

Timea from HR

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

Great for hourly

Pros

- Easy to use, even for not HR professionals.
- Can highly recommend it for hourly workforce in retail or hospitality

Cons

- Not a single suite solution.
- Report not very simple.
- Not enough initial training was provided.

July 2018

TJ from Settlers Hospitality Group

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Good tool to filter applications

Pros

Easy to use, helpful when looking for staff, options to filter out apps based on restaurant's needs; availability, experience, job applying for, etc.

Cons

Gets a little glitchy when trying to filter out apps. Very time consuming going through the motions to hire a new team member. unncecessary for entry level part time work to need that many clicks. Can streamline hiring process within and it'd be fantastic

May 2018

Getina from SEQSR

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

May 2018

SnagAJob

Pros

My account manager is great! Anytime I need something he is always on top of it. And if he is out of the office he still responds.

Cons

Snagajob postings have limited visibility. Snagajob does not post to numerous job boards for free. They would consider doing this in the future.

March 2018

Jazmin from Flour Bakery + Cafe

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

March 2018

People Matter is an okay Applicant Tracking System for our team

Generally it's an average ATS that can give somewhat decent results, but don't expect it to wow you.

Pros

People Matter can push your job out to other job platforms. You can also turn this into a functional employee platform if you wanted.

Cons

It's a bit clunky to use for our management team when looking for who's applied for different positions.

February 2018

Jennylynn from Homegrown Sustainable Sandwiches

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

February 2018

Does its job, but not as well as it could

Pros

Offers all basic functionality and is generally user friendly. User interface looks nice and has done a decent job to recruit and manage applicants for our multi-unit restaurant business.

Cons

Biggest complaint is the online application, which I find to be clunky and not very user-friendly. There are certain things you can't change or remove (ex. A 4-digit pin to create and account with a suggestion for the last 4 digits of the applicant's SSN) and no pre-screen or fast-track question options. There are also no internal communication tools to track email or DM correspondence. Reporting is sufficient but not easy to use. Overall clunky and I think at this point there are better options out there.

August 2017

Martha from America's Incredible Pizza Company

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

I have used PeopleMatter for about 8-9 years and have found it easy to use and certainly better than using paper applications, etc. for new hires.

All of the "original" employees such as Breeze and Andrew Evans are still wonderful!

Pros

It is digital and easy to use. Because it is so easy to use, when I train others on PM, it doesn't take long for them to catch on.

Cons

The last couple of years the customer service/support on the phone has been lacking sometimes. Your employees used to be enthusiastic, happy and more than willing to help. Sometimes over the last two years or so I seem to be bothering some when I call. Many are very nice and helpful though.

August 2017

Jazmin from Flour Bakery + Cafe

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2017

We use PeopleMatter as our applicant tracking system

Overall a convenient applicant tracking system, but not the most efficient ATS.

Pros

Adding or removing jobs is pretty easy, as well as setting up people as administrators. It's nice being able to give different people different kinds of access as well.

Cons

The whole website is a little clunky, and the amount of customizing you can do for your company "branding" is limited. The customer support is available most of the time, but they don't always have a solution to a problem.

May 2017

Wayne from Western Sizzlin

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

PeopleMatter ROCKS! They are a true partner

Pros

The product has increased the amount of applications we received and has saved our managers so much time reviewing and responding to applications.

What has truly made the experience amazing is the level of support and commitment I received. Their team truly goes above and beyond to ensure my managers felt comfortable with the system. In addition, they proactively help manage and tweak my job postings if they ever have recommendations.

I HIGHLY recommend their software and the partnership!

Cons

Coming from a paper based process, there was a slight learning curve of understanding the technology. But after just 2 weeks, we were already seeing the time and cost savings.

February 2017

Ali from FHG Business Group

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

PeopleMatter is an Excellent Choice!

We used PeopleMatter for streamlining our HR function and we are proud to have associated with them. An excellent option!

Pros

The product is strong and the customer support guys are fabulous 24 x 7!

January 2017

Jillian from QSR

Company Size: 5,001-10,000 employees


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2017

PeopleMatter

PeopleMatter used to be a great product. Since the merge with Snag-a-job, my opinion has changed. There has been a lot of issues and "glitches" with the system since the merge. I feel as if they have broken the product and don't know how to fix it. Every week I receive emails about the system and errors that occur. These continue to come more and more often. I also feel like the customer service and support teams have changed. When I do contact them with problems in the system they are very slow to resolve them.

January 2017

Getina from SEQSR

Company Size: 5,001-10,000 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2017

PeopleMatter

As a recruiter, I used this system every day. The system was easy to use, however, the reports are not as user-friendly. It's hard to get accurate reports and difficult to track referral sources. Also, the system does not allow you to email candidates to manager from within the system. Customer service was also a challenge.

November 2016

Tyrone from Brooklyn Boulders

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Director of People & Culture

I've only gone through the demo on the product. It very appealing to me but could use some UI/UX work. Additionally, no one reached out to me to follow-up.

Pros

I like that the system includes performance management, rewards and recon, etc.

Cons

The system could use some UI/UX work.

October 2016

KATE from Jones ser

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

I love PeopleMatter

We recently switched to Peoplematter. The fact that our old system did not work on mobile makes this huge to us. It is also 10x less the cost of our previous software and once you get a hang of it so easy! the fact that you can update your job postings with the click of a button and post and unpost is great. Plus the career page!

Pros

career page
cost
mobile

Cons

a little confusing at first

September 2016

Ashley from Food and Beverages


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2016

PeopleMatter is great

Pros

This product is user friendly. You don'#39;t have to be paranoid about making errors, if you do something incorrectly, you can easily fit it, or call PeopleMatter support and they will assist you.

August 2016

Betsy from Ginger H. Enterprises Inc.


Ease-of-use

5 of 5

Value for money

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

August 2016

PeopleMatter is awesome

Pros

Easily to use and implement, knowledgeable sales and terrific customer service

Cons

Set-up costs a bit pricey for small companies. This is meant for multiple units or larger enterprises. Ideally, I also wish they offered Time & Attendance but understand why they don't (as a business model).

August 2015

Ann from Humboldt Petroleum


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

3.5 of 5

August 2015

People Matter especially to the overworked HR Department

Pros

The product has been a blessing to our growing company. It has let us streamline the tedious task of hiring and on boarding new employee's, and giving us a better pool of applicant's to pull from. The PeopleMatter support staff are very helpful and they listen. They are constantly upgrading the system (every quarter) listening to what their clients need.

Cons

Our current frustration with the product, that has not been included in an upgrade yet, is that if employee's update their information there is no notification to HR that this update has happened. So the change does not get reported to payroll. The employee's think that it happens automatically.

June 2015

Denali from Top Pot Doughnuts


Ease-of-use

4.5 of 5

Customer support

3.5 of 5

Functionality

4.5 of 5

June 2015

PeopleMatter Review

Pros

Very easy and simple to use. Programs are easy to manage their way through. Easy and simple way to onboard new employees, especially if you're running an one-person HR department in your organization. Ensures completed and timely delivery of necessary paperwork that sometimes can lag the old-fashion way.

Cons

Every organization is not one-size fits all, need more customizations features for companies with multiple locations. For instance our company has multiple locations with different store hours. We'd like to be able to customize our application process for each store and set specific shifts that applicants can apply to, this is not a feature. Shifts are one-size fits all stores.

June 2015

Ann from Hofman Hospitality Group


Ease-of-use

4.5 of 5

Functionality

4.5 of 5

June 2015

PeopleMatter is an amazing product!

Pros

They make every step simple and not complicated or intimidating.

Cons

Their service and being open to meeting our company's specific needs.

June 2015

Robin from Mary's Pizza Shack


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2015

Peoplematter - Learn

Pros

The ease of use. The customer service. The integration with my systems. The filtering of applications.

Cons

Wish we could use something other than emails to send employee updates and or hiring. It seems candidates/employees change their email all the time and can't remember what they used.

June 2015

Ryan from Bay Street Biergarten


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3.5 of 5

June 2015

From a Biergarten

Pros

The way to have real time scheduling and information to our employees instantly to their phones.

Cons

It doesn't integrate with our POS system. At least I'm unaware. It would be great to have a labor report and model of projected vs actual.